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C
Rating: 5 out of 5
Fast delivery, products conform to the description. Very good, thank you
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 3 and 5 stars
Reset filtersB
Rating: 5 out of 5
The portions take up no space. I tested some dishes that were good. The other dishes that remain we will test during our next hike.
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J
Rating: 5 out of 5
Very good product
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M
Rating: 5 out of 5
Fast delivery and good value for money
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Y
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Very satisfied with my orders on the site. Packaging, order and receipt.. Perfect
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P
Rating: 1 out of 5
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
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Response from Freezedried & Co
Hello,
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
Everything perfect.
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B
Rating: 5 out of 5
Fast delivery - respect for the package
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N
Rating: 5 out of 5
Great product, reactive, delivered on time for a first order I am satisfied
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E
Rating: 5 out of 5
Very practical format.
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Y
Rating: 5 out of 5
Nothing to report, conforms to the description, just need to test it!!
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H
Rating: 5 out of 5
The order arrived quickly and well packaged, I recommend.
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M
Rating: 5 out of 5
Good products, fast delivery
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C
Rating: 5 out of 5
Reliable site, good products at good prices, fast delivery
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E
Rating: 5 out of 5
Excellent product and excellent sales service. Very good site
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C
Rating: 3 out of 5
I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad
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Response from Freezedried & Co
Hello,
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
The items look good, the final opinion will remain after tasting…
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L
Rating: 3 out of 5
I did not receive it on time I wish to return it
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Response from Freezedried & Co
Hello,
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
Everything perfect.
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A
Rating: 5 out of 5
Fast and careful shipping, good follow-up
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A
Rating: 5 out of 5
Very good experience. Fast shipping and compliant order, with quality items. Thank you!
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M
Rating: 5 out of 5
Yes, I am very satisfied, everything went very well, receipt of the package and order complete and without damage, items well wrapped and clean. Thank you
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T
Rating: 5 out of 5
Fast delivery. Large assortment.
C
Rating: 5 out of 5
Excellent service: ease of purchase and top delivery! I recommend.
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J
Rating: 5 out of 5
Fast and formal with the shipping. I will buy again without a doubt.
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C
Rating: 3 out of 5
a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
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Response from Freezedried & Co
Hello,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
H
Rating: 5 out of 5
Good service, variety of products.
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E
Rating: 5 out of 5
excellent availability of products, from various lines of interest. Impeccable service with fast and careful delivery
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T
Rating: 5 out of 5
Satisfied with my order
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D
Rating: 5 out of 5
Dispatched my item quickly, and received it. No complaints.
R
Rating: 5 out of 5
Very good, keep it up, thank you.
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C
Rating: 5 out of 5
The portions are very good and the utensils are amazing, everything perfect.
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T
Rating: 5 out of 5
Good shopping experience and satisfied with my product: the compressed wipes. I also bought the laundry sheets, the mini format is very practical, but you need to dry your hands well before taking the sheets to avoid ruining them all.
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D
Rating: 5 out of 5
Good products and great variety. Fast shipping.
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P
Rating: 5 out of 5
Everthing came very quickly and as described. Haven't tested it yet, but looks to be well made and durable.
V
Rating: 5 out of 5
Happy, with communication, delivery, packing, products.
L
Rating: 5 out of 5
Second order, everything went perfectly once again: from product selection to order receipt through the payment process.
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B
Rating: 5 out of 5
Great! Lots of choices, top products, and fast delivery. Nothing to complain about.
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A
Rating: 5 out of 5
Excellent, everything perfect.
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