The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
The variety of brands and products. The speed of shipment and reception of the package.
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your trust. The Lio Team
J
Jean R.
Rating: 5 out of 5
- Number of products - Precise descriptions (a big plus) - Packs - Fast service appreciated (even if these days we understand that for reasons of logistics optimization, cost and especially pollution, delivery times can be longer).
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
M
Manon R.
Rating: 4 out of 5
Hello, Thank you for clearly and promptly notifying us of "incomplete" files. Have a nice day.
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Response from Freezedried & Co
Thank you for your feedback. If you have any questions, please don't hesitate to contact us directly at [email protected] or by phone 02 97 87 23 73. We wish you a pleasant day. The Lyo team
E
Elise M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Elise M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Elise M.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas B.
Rating: 5 out of 5
Packaging and product very good
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Laurent T.
Rating: 5 out of 5
Fast, very correct
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Julie P.
Rating: 5 out of 5
Perfect and fast
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
H
Hugo L.
Rating: 5 out of 5
Fast, well packaged
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
V
Verified Buyer
Rating: 5 out of 5
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
J
Jean T.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean T.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas M.
Rating: 5 out of 5
The site is clear, lots of choice. For me, it's perfect.
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
L
Lucas M.
Rating: 5 out of 5
good products, choice and efficient service
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
L
Lucas D.
Rating: 5 out of 5
Fast
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
V
Verifizierter Käufer
Rating: 5 out of 5
Good product and fast delivery.
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Response from Freezedried & Co
Thank you for your opinion! The Lyo-Team
L
Lucie B.
Rating: 5 out of 5
Always very responsive to orders. Impeccable package.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
C
Carlos M.
Rating: 4 out of 5
The site's ergonomics are very good and easy to use. The packs are really well designed. Perhaps the ability to modify the packs, or use them as a basis for an order, would be even better. The only real negative point is the lack of choice of serious carriers. We only have colissimo and chronopost, the worst on the market in terms of meeting deadlines.
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Response from Freezedried & Co
Thank you for your constructive comments. We'll pass them on to our web colleagues. The Lyo Team
A
Antoine M.
Rating: 5 out of 5
You need more stock, especially for the turmeric crickets (a month is a long time!). When I ordered everything went quickly and arrived as it should! Thank you :)
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team
T
Theo L.
Rating: 5 out of 5
A small problem with the type of delivery, but the after-sales service was very efficient and the problem was resolved very quickly...
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
C
Camille T.
Rating: 5 out of 5
Nothing to report. Perfect and information about the site given to friends.
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Response from Freezedried & Co
Thanks for your feedback, and please let your friends know about us?
P
Pierre B.
Rating: 5 out of 5
you contacted me to change the order because you were out of stock.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
J
Julie L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
S
Sophie M.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
S
Sophie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
S
Sophie M.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo M.
Rating: 5 out of 5
Fast delivery, very competitive prices, careful packaging.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
J
Jean D.
Rating: 4 out of 5
It's the current problem of lack of choice, but it's everywhere with the current situation.
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Response from Freezedried & Co
Thank you for your understanding. Please do not hesitate to contact us, perhaps we can advise you on alternative solutions? We wish you a pleasant day. The Lyo Team
H
Hugo B.
Rating: 5 out of 5
Fast delivery and well-packaged parcel
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
E
Ethan B.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Ethan B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Ethan B.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine B.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine B.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo P.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 5 out of 5
As usual, the parcel is sent very quickly. No error on the order. In short, it's perfect!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
C
Charlotte T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
T
Theo R.
Rating: 5 out of 5
Fast delivery and very well designed website
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
K
Karim B.
Rating: 5 out of 5
Very good anticipation of a delivery problem. I appreciated that the matter was taken care of so that the product was delivered on time despite the transport difficulties. Thank you very much.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
G
Guillaume R.
Rating: 5 out of 5
A responsive, professional and friendly team
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
L
Lucas P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume D.
Rating: 5 out of 5
First order satisfied
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
T
Theo M.
Rating: 5 out of 5
For storage! Delivery OK! Product OK!
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
V
Verified Buyer
Rating: 5 out of 5
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
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