Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
A very responsive team and quality products. I was able to test them for periods of over a month. I have absolutely no complaints about the products or the follow-up.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
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Theo L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Theo L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Theo L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Charlotte D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Charlotte D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Charlotte D.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Marie B.
Rating: 5 out of 5
Products and delivery ok
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Charlotte T.
Rating: 5 out of 5
Good anti-waste principle. Bar offered with a short use-by date.
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
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Manon R.
Rating: 5 out of 5
Great service and fast.
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Response from Freezedried & Co
Thanks for your comment! Have a great week ;) The Lyo team
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Sophie M.
Rating: 1 out of 5
Order on April 24th for products in stock. After I claimed at the end of April, I was told that I would be delivered at the beginning of May. As of this May 12, still nothing, even though my credit card was charged on April 24.
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Response from Freezedried & Co
Hello, We're very sorry for the delay in your order. The lead times announced by all our suppliers vary greatly due to restocking problems. The vast majority of products are put on hold and we are waiting for restocking to deliver your order. Our customer service will contact you today. Thank you for your understanding. The Lyo Team
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Alejandro G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Alejandro G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Alejandro G.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Jean T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Jean T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Jean T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Verified buyer
Rating: 5 out of 5
Great experience I was kept up-to-date with the progress of my order and it was delivered quickly and well packaged to my address in the UK.
Response from Freezedried & Co
Thank you for your feedback ! The Freezedried & Co team
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Laurent D.
Rating: 5 out of 5
Friendliness adapted to my order (item added)
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
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Lucas T.
Rating: 5 out of 5
Fast, efficient, well packaged
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Lucas P.
Rating: 5 out of 5
Excellent experience. My first order on this site. Fast shipping, neat packaging. I would recommend without hesitation.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
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Emily A.
Rating: 1 out of 5
Hello, How can I evaluate a service when I still haven't received my order? Sincerely
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Response from Freezedried & Co
Thank you for your feedback. Indeed, a recipe is missing from your order and is being restocked. It is the Travellunch chicken pot. When would you like to receive your order? We can replace this recipe with an equivalent one, cancel it and refund you. We are at your disposal on team(at)lyophilise.com or by phone 02 97 87 23 73. The Lyophilise & Co team
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Nicolas B.
Rating: 5 out of 5
Received 3 dented boxes, but customer service got back to me and offered compensation. Thank you for your help.
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Response from Freezedried & Co
Thank you for your feedback and understanding :) The Lyophilise & Co team
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Elise M.
Rating: 5 out of 5
Very fast shipping, perfect package.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas P.
Rating: 5 out of 5
Fast delivery and as expected.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Charlotte R.
Rating: 5 out of 5
impeccable service, as always
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
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Pierre L.
Rating: 5 out of 5
the +: The quality and variety of your products The navigation on your site is intuitive and simple The speed of delivery the -: Some products "too" often out of stock.
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Response from Freezedried & Co
Thank you for your feedback. Please don't hesitate to contact us directly to let us know which products you were looking for. We'll probably be able to refer you to equivalent or higher-quality products. It is also possible for you to create an alert on the product in shortage to be informed of its return on our online store. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Elise M.
Rating: 1 out of 5
The bread you sent that can be kept for 10 years has a use-by date of 3 years... Thanks for the scam!!!
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Response from Freezedried & Co
Thank you for your feedback, it is indeed not pleasant. We have checked our dates in stock and we have those of your batch with dates for 2033. Can you take a photo of the date on the box and send it to us at [email protected] to help us understand? Thank you very much. The Lyo team
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Nicolas M.
Rating: 5 out of 5
Easy ordering, on-time delivery and products as described. Everything you'd expect from a good e-commerce service! Top
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Pierre M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Theo M.
Rating: 5 out of 5
Choice of products, good prices and, above all, fast, reliable shipping. Everything is always well packed and sent very quickly. And I like the little personal note in the parcel.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Michel M.
Rating: 5 out of 5
Second order. Fast and efficient.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Antoine M.
Rating: 4 out of 5
Fast and compliant!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Verified buyer
Rating: 5 out of 5
Rapid delivery
Response from Freezedried & Co
Thank you for your feedback ! The Freezedried & Co team
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Hugo B.
Rating: 5 out of 5
CLEAR
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Carlos R.
Rating: 4 out of 5
Fast delivery and quality products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Guillaume D.
Rating: 5 out of 5
Wide choice of products, which meet the needs of our hobbies with my darling. Orders are quickly delivered and well packaged... Prices are reasonable... We really recommend
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
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Jean B.
Rating: 5 out of 5
Fast delivery and products as advertised.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Comprador verificado
Rating: 5 out of 5
Fast delivery and good price
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your trust. The Lio Team
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Hugo R.
Rating: 5 out of 5
Fast delivery with highly protective packaging
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Javier F.
Rating: 5 out of 5
Careful parcel received on time Always satisfied
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
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Laurent R.
Rating: 5 out of 5
Top as usual!
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
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Verified buyer
Rating: 5 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note ;)
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Guillaume D.
Rating: 5 out of 5
As usual: compliant and fast.
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
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Laurent D.
Rating: 4 out of 5
Fast delivery in accordance with my order, but it's a good thing they mention the recycling of the boxes......because my parcel arrived ripped on one side! (this was mentioned on receipt of the parcel). Fortunately, my order was not damaged and I'm not angry (but I'm taking away one star!).
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Response from Freezedried & Co
During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty :)
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Karim R.
Rating: 5 out of 5
Very satisfied Very fast: 48h
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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