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P
Rating: 5 out of 5
fast, compliant delivery
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Fast, top product
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C
Rating: 5 out of 5
Fast order and good products.
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H
Rating: 4 out of 5
texture
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T
Rating: 5 out of 5
fast, good product and perfect delivery service.
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A
Rating: 5 out of 5
Fast and solid delivery. Some boxes had pocs but I don't think this will affect shelf life. Variety of storable foods. Store as useful as it is varied in its products.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions, this can happen during shipping. If the dents are at the seam, please contact us so that we can exchange the products (by e-mail team[at]lyophilise.com or by phone 02 97 87 23 73). On other parts of the box, there's no problem at all. Thanks again for your confidence and have a nice day. The Lyophilise & Co. team
I
Rating: 4 out of 5
CLEAR!
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S
Rating: 5 out of 5
Good customer follow-up and ordering process.
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H
Rating: 5 out of 5
Choice and speed of shipment, stock indicator
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I
Rating: 4 out of 5
fast delivery following my order, but difficult to order out-of-stock deserts.
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional circumstances, our suppliers have had problems restocking certain raw materials, and some lead times have been affected, especially for desserts. The products are gradually becoming available again on our site. We hope you understand. The Lyophilise & Co team
N
Rating: 4 out of 5
Two orders placed, on the first, an item no longer in stock replaced by a similar one at a higher price, the commercial gesture was top notch, delivery on time. Second order 2 weeks later, one day's delay in delivery which was dispatched the day after, costing the 5 th star, because it says dispatch the same day ... overall very satisfied with the site and its seriousness, recycling cartons more ... I will return
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional number of orders, we were unable to dispatch your parcel the same day but the following day. Thank you for your confidence. The Lyophilise & Co. team.
M
Rating: 5 out of 5
Lyophilise is always top-notch! The team is very responsive and the products are perfect!
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C
Rating: 5 out of 5
Excellent rations and shipping on time.
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E
Rating: 5 out of 5
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L
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
A
Rating: 5 out of 5
Fast and accurate delivery. Very good.
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C
Rating: 5 out of 5
They have a really efficient customer service. It is one of the best I have found on the internet in general, not only in freeze-dried products. The variety of stock can already be seen on their website which is very wide, but the customer service is really superior. A 10
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A
Rating: 5 out of 5
Very good site, easy to use with product reviews, fast delivery.
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L
Rating: 5 out of 5
Quality products, perfect delivery.
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C
Rating: 5 out of 5
High-quality products from various manufacturers
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G
Rating: 5 out of 5
Very smooth website and perfect turnaround. Many thanks
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M
Rating: 5 out of 5
welcoming site, easy to search. several products not available, but i had a short deadline for the reception. parcel received very quickly and product conforms. only disappointed for the port which is announced free considering the amount of the order, which i did not have. products will be tested on 3 days soon.
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Response from Freezedried & Co
Hello, thank you for your comment. Postage is free for orders over 70 euros for Chrono-relais delivery. Nevertheless, you had chosen a standard Chronopost delivery for a 24h home delivery. Thank you in advance for your understanding. Sincerely yours, the Lyophilise & Co Team
J
Rating: 5 out of 5
Fast packaging adapted to contents. Reuse of cartons is good.
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C
Rating: 5 out of 5
Products as described. Very fast delivery. I appreciated the human touch despite ordering on the internet, like the little smiley face added to the pen of the parcel picker, or the reuse of a previously used box.
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E
Rating: 4 out of 5
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M
Rating: 5 out of 5
Clear and efficient website, fast delivery
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H
Rating: 5 out of 5
Fast shipping. Perfect!
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T
Rating: 5 out of 5
Very good site navigation, choice, stock information.... Nothing negative
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T
Rating: 5 out of 5
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W
Rating: 5 out of 5
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M
Rating: 5 out of 5
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W
Rating: 5 out of 5
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H
Rating: 4 out of 5
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W
Rating: 5 out of 5
Personalized service and attention to detail. Professionalism
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G
Rating: 5 out of 5
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S
Rating: 5 out of 5
Product quality and service reliability.
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A
Rating: 5 out of 5
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M
Rating: 5 out of 5
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M
Rating: 4 out of 5
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M
Rating: 5 out of 5
Order processed a day late, but the Lyophilisé team did everything possible with the carrier to ensure a morning delivery. Chronopost delivered in the morning. The parcel was impeccable, as it always is, and the items were in order. Mail-order sites with REAL after-sales service are becoming rare! And Lyophilisé is one of my favorite references! A more than perfect site!
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