Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

Reviews 1, 4 and 5 stars

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G
Guillaume T.
Rating: 5 out of 5
it's perfect... responsive... and communicative
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Comprador verificado
Rating: 5 out of 5
I like the wide variety of products they have and their logistics capacity, which gives me the security of knowing that their shipments have very long best-before or best-before dates. I also like their friendliness when I ask them about something. I wish the shipping costs were somewhat cheaper.
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Theo M.
Rating: 5 out of 5
following a purchase from 10/03/2020
Unfortunately I wasn't able to taste their products as there was an incident, but I can testify to their seriousness and consideration for their customers. I intend to buy from them again, as I really appreciate their professionalism. Very good service
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Response from Freezedried & Co
Hello, We apologize for this incident, which is beyond our control. We do our utmost to ensure your satisfaction. We would also like to thank you for your feedback on our customer service. Your opinion is the best reward for the Lyophilise & Co team ;)
C
Comprador verificado
Rating: 5 out of 5
I do not know if it can be done, but in packs of several days, to be able to change some product of the pack, for others, since there is some brand that I have tried and I have not liked so much.
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Response from Freezedried & Co
Good morning, thank you very much for your order. It is possible to change the products of a pack, however we must do it from our side. Then you can send an email ([email protected]) with the modifications. Then we will send you a quotation with the new pack. Thank you very much, best regards. The Lyophilized team
J
Jean M.
Rating: 5 out of 5
As usual, an incredible quality of service, a kindness rarely had on the phone when there is a request to make, products as top each other!
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Ethan S.
Rating: 5 out of 5
following a purchase from 04/03/2020
Responsiveness, quality of delivery.
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Lucas R.
Rating: 5 out of 5
following a purchase from 21/02/2020
Professionalism!
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Jean R.
Rating: 4 out of 5
following a purchase from 07/03/2020
Most of the dishes are really good, I find the prices high, it's expensive per meal especially since the quantities are not extravagant like the 350 grams of some bags, otherwise very good sign ++++++++
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Response from Freezedried & Co
Thank you for your positive feedback. Sterilized meals equipped with self-heating systems (I believe this is the case for you) weigh between 300/400 g, depending on the brand and recipe. The price includes the self-heating system. Depending on your needs and projects, don't hesitate to contact us by e-mail and we'll work out a tailor-made selection for you :)
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/03/2020
Fast, precise
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Theo M.
Rating: 5 out of 5
following a purchase from 06/03/2020
Fast and compliant. Really great. Samples would be appreciated.
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Manon R.
Rating: 5 out of 5
following a purchase from 05/03/2020
Nothing to reproach them for, my orders have always complied, I recommend them.
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Oscar S.
Rating: 5 out of 5
following a purchase from 12/03/2020
Good products and unbeatable customer service.
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Jean B.
Rating: 5 out of 5
following a purchase from 11/03/2020
The parcel arrived very quickly. Happy with the goods. Very satisfied from the beginning of the order to its reception. No complaints. Thank you
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Sophie L.
Rating: 5 out of 5
following a purchase from 11/03/2020
Lyophilise is always top notch. Delivery times respected, boxes perfectly adapted. Items conform to specifications. I recommend Lyophilise!
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Anais B.
Rating: 5 out of 5
following a purchase from 04/03/2020
Packaging Storage list and instructions, best before date.
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Sophia T.
Rating: 5 out of 5
following a purchase from 04/03/2020
Impeccable, with extremely fast shipping! Delighted!
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Pierre T.
Rating: 5 out of 5
following a purchase from 10/03/2020
Fast delivery and great price
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Hugo T.
Rating: 5 out of 5
following a purchase from 10/03/2020
Fast delivery,perfectly executed order,thank you very much,I am very satisfied with your services!!!!
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Michel D.
Rating: 1 out of 5
following a purchase from 10/03/2020
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Response from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
L
Lucie M.
Rating: 5 out of 5
following a purchase from 10/03/2020
A top team. No complaints. Fast delivery, correct and complete order. The site is well designed and Brittany is my heartland.
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Elise M.
Rating: 5 out of 5
following a purchase from 10/03/2020
Excellent!
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Marie D.
Rating: 4 out of 5
following a purchase from 10/03/2020
Fine, except that my last order is still being processed.
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Response from Freezedried & Co
Hello, as mentioned by email a reference is currently being restocked. We will receive it shortly, and your parcel will be delivered before the deadline indicated by you. Thank you in advance for your understanding. The Lyophilise & Co team
G
Guillaume D.
Rating: 5 out of 5
following a purchase from 09/03/2020
always very serious
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 09/03/2020
All good.
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Lucie R.
Rating: 5 out of 5
following a purchase from 09/03/2020
very good and nothing to complain about , fast service well packed and everything is impeccable . thank you very soon .
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Guillaume T.
Rating: 5 out of 5
following a purchase from 09/03/2020
Very good
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Pierre M.
Rating: 5 out of 5
following a purchase from 09/03/2020
Congratulations to this site, the customer service is really perfect! We had a small problem with our order (it can happen to anyone), so we informed customer service who took the "problem" seriously and sent us back part of the order free of charge, and what's more, at home! Serious site to recommend
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Pierre T.
Rating: 5 out of 5
following a purchase from 09/03/2020
No complaints. Fast and well delivered.
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G
Guillaume L.
Rating: 5 out of 5
following a purchase from 09/03/2020
Explanations, ordering and delivery. Everything is perfect. All you have to do is taste.
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Ethan T.
Rating: 5 out of 5
following a purchase from 09/03/2020
Fast and efficient.... Very professional
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Sophie M.
Rating: 5 out of 5
following a purchase from 09/03/2020
Hello, always at the top, thank you for having each time dissociated my order so that I am not obliged to wait until all the articles are available for the complete sending of the order. Thank you and have a nice day. Sincerely Alexandre Steinmetz
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/03/2020
Received before date in perfect condition
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William A.
Rating: 5 out of 5
following a purchase from 08/03/2020
Super site, products not always easy to find so inevitably a little expensive but very practical!
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Charlotte L.
Rating: 5 out of 5
following a purchase from 08/03/2020
As perfect as ever, I recommend it.
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Laurent R.
Rating: 5 out of 5
following a purchase from 08/03/2020
Fast delivery, product as described and responsive customer service.
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Theo R.
Rating: 5 out of 5
following a purchase from 08/03/2020
Very fast delivery and good quality product, which explains the somewhat high price.
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Laurent B.
Rating: 5 out of 5
following a purchase from 07/03/2020
Fast delivery.
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Charlotte L.
Rating: 5 out of 5
following a purchase from 07/03/2020
Very good
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Anais D.
Rating: 5 out of 5
following a purchase from 07/03/2020
Perfect...Fast and reliable
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Sophie M.
Rating: 5 out of 5
following a purchase from 07/03/2020
Top-notch service
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