The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Thanks for your comment! Have a nice day ;) The Lyo team
T
Theo T.
Rating: 5 out of 5
Fast and well packaged
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Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Samir M.
Rating: 5 out of 5
Very good product, I recommend it.
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Thank you for your confidence :) The Lyo team
M
Miguel F.
Rating: 5 out of 5
Quick and easy, everything is well packaged!
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Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
A
Antoine D.
Rating: 5 out of 5
Fast shipping and top-quality products
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Thank you for your feedback! The Lyo team
K
Karim R.
Rating: 5 out of 5
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K
Karim R.
Rating: 5 out of 5
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K
Karim R.
Rating: 5 out of 5
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Elise M.
Rating: 5 out of 5
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E
Elise M.
Rating: 5 out of 5
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E
Elise M.
Rating: 5 out of 5
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M
Michel M.
Rating: 5 out of 5
Order received very quickly, very careful packaging, nothing to complain about.
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Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Lucas L.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Lucas L.
Rating: 5 out of 5
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Lucas L.
Rating: 5 out of 5
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E
Elise D.
Rating: 5 out of 5
Fast delivery, quality products
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Thanks for your comment! Have a nice day ;) The Lyo team
A
Anais M.
Rating: 5 out of 5
Very fast delivery (less than 24 hours between order and receipt) and products conform to demand.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
L
Lucas B.
Rating: 5 out of 5
Clear item description, quick and easy ordering and shipping ????
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Thanks for your comment! Have a nice day ;) The Lyo team
J
Jean L.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
J
Jean L.
Rating: 5 out of 5
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J
Jean L.
Rating: 5 out of 5
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A
Antoine R.
Rating: 5 out of 5
new customer and nothing to say I'm very happy
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
L
Leila M.
Rating: 5 out of 5
very good as usual
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Thank you for your trust and loyalty :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
Thank you, wonderful delivery, on short notice for Switzerland.
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Thank you for your feedback. The Lyo team :)
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Theo D.
Rating: 5 out of 5
Fast shipping . products as ordered
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Thanks for your comment! Have a nice day ;) The Lyo team
M
Manon P.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
M
Manon P.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
M
Manon P.
Rating: 5 out of 5
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L
Laurent R.
Rating: 5 out of 5
Order received quickly and good products
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Many thanks for your feedback. The Lyophilise & Co team
A
Anais R.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
A
Anais R.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
A
Anais R.
Rating: 5 out of 5
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M
Marie M.
Rating: 1 out of 5
Hello , still nothing received , I placed my order on Tuesday 28/06 09:49 , I receive an email from colissimo informing me that delivery is scheduled for Friday 01/07 - Friday 01/07 23:23 new email informing me: "You had chosen a provision in a point of withdrawal "Your merchant Pickup", it is temporarily unavailable. "it's a Super U hypermarket, unavailable? - today tuesday 05/07 still nothing - I think I'm going to cancel my order and stop recommending it - delivery in 48h00! way out of time!
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Response from Freezedried & Co
Sorry about this delivery incident. It can indeed happen that a relay point is no longer able to receive parcels (no more space, especially during sales periods), in which case the parcel is redirected to another relay point. My colleague has contacted you by e-mail to inform you of the new relay point. We apologize for this inconvenience, which is beyond our control, and hope for your understanding. The Lyo team
M
Manon M.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
M
Manon M.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
M
Manon M.
Rating: 5 out of 5
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A
Antoine P.
Rating: 5 out of 5
Fast and compliant!
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Thanks for your comment! Have a nice day ;) The Lyo team
M
Michel L.
Rating: 5 out of 5
Product very well packaged, so arrived in good condition and quickly.
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Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
C
Claire P.
Rating: 5 out of 5
In stock and shipped very quickly.
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Thanks for your comment! Have a nice day ;) The Lyo team
L
Lucie P.
Rating: 5 out of 5
Very good product, fast delivery. What could be better, small gifts would have been a minimum for an order over 150 euros or even less.
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Response from Freezedried & Co
We're a small company, and we're committed to doing things right. We'll take your comment into account. Having said that, we can't generalize to all orders over this amount. That said, don't hesitate to follow our news, as we regularly offer new operations. We look forward to hearing from you. The Lyo Team
N
Nicolas D.
Rating: 5 out of 5
The parcel arrived safely. Thank you
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Thanks for your comment! Have a nice day ;) The Lyo team
J
Julie R.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
J
Julie R.
Rating: 5 out of 5
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J
Julie R.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
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Thank you very much for your comments. The Lyophilized & Co team
L
Laurent L.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
L
Lucas D.
Rating: 5 out of 5
wide choice, quality brands and speed
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Thank you for this comprehensive review :) The Lyo team
M
Michel M.
Rating: 5 out of 5
fast AND serious
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Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
H
Hugo R.
Rating: 5 out of 5
As satisfied as ever with this boutique's services
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We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
J
Jean R.
Rating: 5 out of 5
Service quality as impeccable as ever. My order contained a product that was being restocked: in addition to the information on the site at the time of payment, I almost immediately received an e-mail from customer service telling me how long it would take to restock. This deadline was met, and my order arrived complete. I'd definitely recommend it!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
C
Claire B.
Rating: 5 out of 5
Very good responsiveness and efficiency
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The Lyo team thanks you for this nice review ;)
L
Lucie B.
Rating: 5 out of 5
Fast and perfect service!!!
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Thanks for your comment! Have a nice day ;) The Lyo team
J
Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
J
Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
J
Jean D.
Rating: 5 out of 5
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J
Jean D.
Rating: 5 out of 5
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J
Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
J
Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
N
Nicolas D.
Rating: 5 out of 5
Fast shipping, well packaged, good tracking! Perfect for a first order!
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
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