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D
Rating: 5 out of 5
Very good product
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1 and 5 stars
Reset filtersR
Rating: 5 out of 5
Much better than expected. I will have to try more flavors and recipes.
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M
Rating: 5 out of 5
Good service, quality, and everything very practical.
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L
Rating: 5 out of 5
Order assembled and shipped very quickly (just a few days), compliant. Small downside on fragile packaging or too many dishes in each box, which do not necessarily withstand transport well. Customer service managed effectively to replace damaged dishes.
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F
Rating: 1 out of 5
Everything would be perfect if the CHRONOPOST delivery person didn't push back their delivery dates as usual. Please LYOPHILISE, choose an efficient delivery service that shares the same corporate culture as you.
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Response from Freezedried & Co
Thank you for your feedback. Chronopost delays do not reflect the level of service we wish for our customers. Please know that we closely monitor the quality of our carriers and adjust our partnerships accordingly to ensure reliable deliveries.
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
J
Rating: 5 out of 5
Simple purchase and fast delivery!
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N
Rating: 5 out of 5
Interesting price Large choice Fast and careful shipping
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V
Rating: 5 out of 5
Product conforms to the description, good communication from the company, fast shipping.
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M
Rating: 5 out of 5
Quality product, varied meals and good.
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M
Rating: 5 out of 5
The products were of better quality than expected and the delivery was very fast. More than satisfied!
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J
Rating: 5 out of 5
My order corresponds to what I saw on the site and the package is well done. So nothing to say. I plan to make other orders.
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M
Rating: 5 out of 5
Useful. Thank you
C
Rating: 5 out of 5
Speed and especially the reuse of packaging boxes that can still be used. Bravo
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V
Rating: 5 out of 5
Very fast shipping. Seriousness. Recommendable
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N
Rating: 5 out of 5
Very good communication with customer service following an order error, fast and careful delivery, I recommend!
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S
Rating: 5 out of 5
Effective, good selection, competitive prices
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B
Rating: 5 out of 5
Very fast shipping and very well packaged
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T
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
Fast!
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S
Rating: 5 out of 5
Product compliant. I recommend Lyophilise & Co +++
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A
Rating: 5 out of 5
Very happy with my purchase which allowed me to test different brands of freeze-dried food.
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L
Rating: 5 out of 5
Very good thank you!
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A
Rating: 5 out of 5
I placed an order for a pack of 10 freeze-dried meals. The delivery was very fast. The meals were very good. I recommend
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J
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
very good products full of flavor, and easy to use
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F
Rating: 5 out of 5
Excellent customer service, very fast shipping times. I can only recommend purchasing from their site.
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T
Rating: 5 out of 5
Quick delivery, good value.
F
Rating: 1 out of 5
Tired of receiving reminders and surveys by email after each order and after explicitly unsubscribing.
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Response from Freezedried & Co
Hello,
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
J
Rating: 5 out of 5
Very good. Complete order, serious packaging, fast delivery.
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A
Rating: 5 out of 5
Packages arrived quickly and accurately. Beautiful complete rations and among the best in taste. I repurchased them for emergencies and trekking. Highly recommended.
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P
Rating: 5 out of 5
Wide choice of quality products, clear site, friendly assistance by phone, and super fast shipping. What more could the people ask for??
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N
Rating: 5 out of 5
Perfect, fast delivery
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D
Rating: 5 out of 5
Very good, meets my expectations. Fast delivery. Quality products.
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C
Rating: 5 out of 5
Fast and compliant shipping
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A
Rating: 5 out of 5
Compliant
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D
Rating: 5 out of 5
Perfect and quick
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S
Rating: 5 out of 5
One can find a multitude of products with an excellent quality/price ratio
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A
Rating: 5 out of 5
Delivered quickly and quality product.
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P
Rating: 5 out of 5
Everything perfect, both the shipping and the product.
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T
Rating: 1 out of 5
I had a very bad experience with the freeze-dried SATE-BABI meal. After eating it, I had a severe food poisoning. It was the only food I consumed that day, so it must have come from this product. Result: sick all day. I do not recommend it at all and I will not buy this kind of product again.
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Response from Freezedried & Co
Hello,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,