Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

1 star review

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L
Lucas M.
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
G
Guillaume P.
Rating: 1 out of 5
Order not received, no reply to my email
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Response from Freezedried & Co
Your parcel was dispatched on the 3rd, but we've just been informed that the post office is experiencing some problems with its platform. The Post Office technician is due to get back to us this morning with more information about the parcels concerned. We will do our best to come back to you with clear information and solutions. Thank you for your understanding. The Lyophilise & Co. team
H
Hugo D.
Rating: 1 out of 5
I haven't received anything yet, so I can't say
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Response from Freezedried & Co
Hello, your order did indeed contain out-of-stock products (indicated on our site at the time of your order), which we received yesterday. Your order is being prepared and will be shipped today. Due to the exceptional circumstances, our suppliers have done their utmost to reorder, and some lead times have been affected. We apologize for the delay. The Lyo Team
C
Charlotte T.
Rating: 1 out of 5
SCAM!
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Response from Freezedried & Co
Hello, Trusted Shop is a platform to which we have subscribed to certify the reviews on our site (the reviews on our site are not false reviews) in addition to a guarantee for customers. This guarantee is free for customers, and it's a platform that ensures that in the event of an incident with your order, you'll be covered. Elise from the Lyophilise & Co team
G
Guillaume P.
Rating: 1 out of 5
Hello, I will reply when I receive my order. Sincerely
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Response from Freezedried & Co
Hello Sir, as indicated on our website at the time of your order, the products missing to complete your order will be available mid-May due to sudden high demand. We will keep you informed as soon as possible of the expected delivery date. Thank you in advance for your understanding. Elodie from Team Lyo
A
Antoine M.
Rating: 1 out of 5
No confirmation when placing an order. No reply to emails
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Response from Freezedried & Co
An automatic e-mail is sent each time an order is validated.Concerning yours, unfortunately we had a stock error on one of the products, so the parcel could not be dispatched.Having contacted you, it turns out that our e-mail was in your spam folder, according to your return e-mail. Your parcel will be dispatched as soon as we receive your strawberries. Your parcel will be dispatched as soon as we receive your strawberries.sorry for the delay, thank you for your understanding.
J
Jean D.
Rating: 1 out of 5
Order not received. Unable to comment
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Response from Freezedried & Co
Hello, Our customer service department contacted you last week to let you know that your order was incomplete (the out-of-stock products were clearly indicated on our site), but nevertheless offered you partial shipment. Perhaps our e-mail was in your spam folder? Please come back to us and let us know your choice. The Lyophilise & Co team
M
Michel D.
Rating: 1 out of 5
following a purchase from 10/03/2020
Null
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Response from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
H
Hugo M.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
L
Lucas R.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
T
Theo D.
Rating: 1 out of 5
following a purchase from 10/09/2019
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
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Nicolas M.
Rating: 1 out of 5
following a purchase from 10/09/2019
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
T
Theo B.
Rating: 1 out of 5
following a purchase from 28/04/2019
product available on the site, but not actually available.
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Response from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
J
Julie R.
Rating: 1 out of 5
following a purchase from 28/04/2019
product available on the site, but not actually available.
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Response from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
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