Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Everything went well, but I noticed that the Naak bars indicate that it is preferable to consume them by the end of April 26...
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Response from Freezedried & Co
Thank you for your message. The Naak bars have a minimum durability date ("best before"), which is common for this type of product. They remain consumable after this date, with optimal quality simply guaranteed until then.
We remain at your disposal if needed.
J
Jean-Baptiste B.
Rating: 2 out of 5
following a purchase from 25/04/2026
The only small downside is choosing Chronopost for your deliveries: erratic updates on my delivery on their site, as usual, unfortunately. Otherwise, nothing to complain about.
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Response from Freezedried & Co
Thank you very much for your feedback.
We are sorry for the erratic tracking experienced with Chronopost. Good news: delivery via Colissimo is once again available on our site, allowing you to choose an alternative when ordering.
Thank you again for your trust!
P
Philippe G.
Rating: 2 out of 5
following a purchase from 20/04/2026
Disappointment for several months regarding Lyophilized: the website was hacked and since then several possibilities to see our favorite items (wishlist) have been lost, along with our loyalty points, and regarding prices, they remain high even if so-called regular marketing promotions offer very little real attractiveness for customers. It's a shame because the team and the initial project were really appreciated. Back to basics please! Thanks!
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Response from Freezedried & Co
Thank you for taking the time to share this detailed feedback, even if it is difficult for us to read.
You are right on several points: we suffered a cyberattack in August 2024, which significantly impacted our site and certain functionalities, particularly wishlists and some elements related to customer accounts. We completely understand the frustration this may have generated, especially for our loyal customers who had their habits on the site.
Regarding prices and promotions, we also hear your comment. We try to offer relevant deals while working with technical products and brands whose prices are often regulated. That said, your feedback is valuable and pushes us to continue improving our approach.
The message is well received on the “Back to basics.” The initial spirit, the closeness with our customers, and the outdoor passion remain at the heart of the project. Thank you for your honesty, and also for your loyalty.
L
Loic S.
Rating: 2 out of 5
following a purchase from 17/04/2026
Delivery time too long
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Response from Freezedried & Co
Thank you for your feedback and sorry for this delivery time longer than expected.
Unfortunately, an error occurred in the routing of your package, independent of our will.
We understand the frustration this may cause and we apologize for this setback. Thank you nonetheless for your patience and understanding.
F
Francisco B.
Rating: 2 out of 5
following a purchase from 22/02/2026
I am celiac and cannot eat gluten. Traveling is a problem and for my next trip to Egypt, I bought 10 assorted packages of freeze-dried products. I used the "singluten" filter on the website. When the product arrived (with a delay), 5 are gluten-free, 2 do not say if they contain (I don't know if I can eat it) and 3 say with traces of gluten (I cannot eat it). I can only make use of half of the purchase.
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Response from Freezedried & Co
Hello,
We are very sorry for the experience you have had, and we completely understand your concern as a celiac.
First of all, we apologize for both the delay in delivery and the confusion with the gluten-free products. We are doing everything possible to improve and update the "gluten-free" filter on the website to make it as reliable as possible, but there may be discrepancies depending on the information provided by the brands.
In any case, you can return the products that contain gluten or traces, as well as those where the information is not clearly indicated, without any problem. We will refund these items as soon as we receive them.
For future purchases, we always recommend carefully checking the ingredient list and allergen mentions on each product sheet, as this is the most reliable and updated information, especially for people with allergies or intolerances.
We are at your disposal to help you select 100% suitable products for your next adventure.
Best regards,
T
Tristan C.
Rating: 2 out of 5
following a purchase from 10/01/2026
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
L
Luca G.
Rating: 2 out of 5
following a purchase from 15/12/2025
The freeze-dried food containing potatoes and meat caused serious gastrointestinal problems for everyone. The rice-based food and desserts did not cause any problems. Except for the desserts, in all the preparations there was the classic underlying taste of preservatives. This was very pronounced in the products with meat and potatoes.
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Response from Freezedried & Co
Thank you for reporting what happened. We are very sorry to learn that the product caused gastrointestinal disturbances to the entire team and that the taste was not satisfactory. This is a serious feedback that we take with the utmost attention. We invite you to contact us directly providing, if possible, the batch number and the expiration date of the product, so that we can carry out the appropriate checks and offer you a suitable solution. We sincerely apologize for the inconvenience and look forward to your feedback.
L
Loic V.
Rating: 2 out of 5
following a purchase from 05/12/2025
Chaotic delivery, delivery location poorly informed or incorrect. Some of the freeze-dried meals were inedible (way too salty, feedback shared by several others)
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Response from Freezedried & Co
We sincerely apologize for the issues encountered during delivery, particularly regarding the location error, as well as for your disappointment with some freeze-dried meals. This is clearly not the experience we wish to offer.
Regarding the taste, especially the overly salty aspect, we understand your comment: perception can vary depending on recipes and individuals, but your feedback is well noted for recipe improvement.
Please feel free to contact us directly.
P
Philippe N.
Rating: 2 out of 5
following a purchase from 30/10/2025
Delivery made to another municipality, 20 km to go...
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corentin R.
Rating: 2 out of 5
following a purchase from 06/10/2025
Very disappointed with this water bottle. It leaks as soon as you tilt it: as long as it stays upright, it's fine, but as soon as it moves in the bag, or if you lift it too high to drink, it's a disaster. Given the price, I strongly advise against it.
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Bernadette C.
Rating: 2 out of 5
following a purchase from 17/08/2025
no response to my email regarding the gift indicated on the site and not received
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Response from Freezedried & Co
Hello Bernadette,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
V
Vincent G.
Rating: 2 out of 5
following a purchase from 28/07/2025
The deadlines are well respected, unfortunately I received 2 burst gels and I have no feedback from the after-sales service.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the inconvenience. After checking, a response has indeed been sent to you. In August, our customer service was heavily solicited, which unfortunately extended our after-sales processing times — our apologies.
Thank you again for your patience.
Best regards,
T
Theo D.
Rating: 2 out of 5
following a purchase from 23/07/2025
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
A
Angélique P.
Rating: 2 out of 5
following a purchase from 20/07/2025
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
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Response from Freezedried & Co
Hello,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
J
Jan S.
Rating: 2 out of 5
following a purchase from 08/07/2025
They promised goods with a shelf life of three years but sent products with an expiration date of less than six months,......refunded 50%
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Paul B.
Rating: 2 out of 5
following a purchase from 04/07/2025
My order arrived much later than the estimated delivery date by which point I'd had to buy a similar product elsewhere. However the product has now arrived and is good value.
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Herrera Sanchez L.
Rating: 2 out of 5
following a purchase from 08/06/2025
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
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Ghislaine Q.
Rating: 2 out of 5
following a purchase from 22/06/2025
No news about the replacement of a damaged package
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Alexandre L.
Rating: 2 out of 5
following a purchase from 22/06/2025
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
F
Foucher C.
Rating: 2 out of 5
following a purchase from 13/06/2025
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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Corre T.
Rating: 2 out of 5
following a purchase from 29/04/2025
Product as described, but shipping was catastrophic, I paid more to have a next-day delivery. Order placed on the 29th after 6 PM, counting the holiday I should have received this order on the 2nd... after several delays for technical reasons and so on, I received my order on May 7th delivered to the post office and not to my home! A bit long considering the extra cost!
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Response from Freezedried & Co
Thank you for your feedback. We are sincerely sorry for this delivery delay and understand your disappointment, especially with an express shipment. On our side, the order left our premises promptly, but unforeseen transport issues unfortunately disrupted the timelines. Please do not hesitate to contact our customer service so we can discuss a commercial gesture together.
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François Larochette De R.
Rating: 2 out of 5
following a purchase from 21/04/2025
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the shipping delay but glad that our customer service met your expectations. We remain at your disposal for your future orders
R
Rodríguez Fernández José M.
Rating: 2 out of 5
following a purchase from 16/03/2025
Many problems with the package reception at the pickup points
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Response from Freezedried & Co
Hello,
Thank you for your message. We are sorry to hear that you had difficulties picking up your package at the pickup point.
We know how important smooth delivery is, and we work every day with our partners to improve this service. Please feel free to contact us directly whenever a problem arises: we are here to help you and find a solution quickly.
We hope that the products fully satisfy you.
Sincerely,
E
Eve F.
Rating: 2 out of 5
following a purchase from 26/01/2025
Disappointed. Order error
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience. Please be aware that this kind of error is exceptional and that we take the utmost care in preparing our orders. We have already replied to you by e-mail.
M
Maria F.
Rating: 2 out of 5
very sticky purée
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Response from Freezedried & Co
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
M
Maria L.
Rating: 2 out of 5
Delivery does not correspond to order....
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Response from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
E
Elise T.
Rating: 2 out of 5
The delivery took longer than advertised and could not be received in time for my trip. I have not yet been able to test the products.
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Response from Freezedried & Co
We sincerely apologize for the delay in delivery. Due to the repercussions of the recent cyber attack (communicated via our networks and by mailing), we have unfortunately experienced some unforeseen delays. We fully understand that this may have disrupted your plans, especially for a trip. We are doing our utmost to resolve these problems and improve our service so that such inconveniences do not recur. We hope that you will have the opportunity to test our products and that you will be satisfied with their quality. If you have any questions or if we can assist you in any way, please do not hesitate to contact us. The Lyo Team
M
Maria G.
Rating: 2 out of 5
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We apologize for the delay in delivery, which exceeded our usual lead time. Should you encounter a similar problem in the future, please do not hesitate to contact our customer service team, who will do their utmost to help you find a solution. The Lyo Team ???
S
Sophie T.
Rating: 2 out of 5
I did not receive the order because the street number was missing.
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Response from Freezedried & Co
We apologize for the inconvenience. Our team did everything necessary. Please do not hesitate to come back to us if necessary. The Lyo team ???
A
Antoine M.
Rating: 2 out of 5
Delivery in 96h instead of 48h as advertised.
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Response from Freezedried & Co
We are sorry for the delay in your delivery. We ship orders within 48 hours, but delivery times depend on the carrier. Please do not hesitate to contact our customer service. Thank you for your patience. The Lyo Team
A
Antoine T.
Rating: 2 out of 5
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
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Comprador verificado
Rating: 2 out of 5
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
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Response from Freezedried & Co
Thank you for your comment. We are glad that you are satisfied with our products, but we sincerely regret the problems encountered with our carrier, SEUR. We take good note of your comments and understand your frustration. Indeed, we have no direct control over SEUR's actions, but we will take your experience into account and try to find a solution so that this type of problem does not occur in the future. If this happens again, please do not hesitate to contact our customer service at [email protected] so we can help you. Thank you for your understanding and loyalty.
M
Michel M.
Rating: 2 out of 5
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
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Response from Freezedried & Co
We understand and share your frustration about prices. We do our best to offer quality products at reasonable prices. The Lyo team
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Elise M.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Elise M.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Elise M.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo R.
Rating: 2 out of 5
Do not send food products with expired use-by dates. And respond to solicitations due to this problem.
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Comprador verificado
Rating: 2 out of 5
My order has not arrived yet, it has been held at cronopost manresa for 3 days.
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Response from Freezedried & Co
Sorry for the inconvenience, delivery times in Spain can vary with the festive season. However, we have seen that your order has been delivered the day after your message. Thank you for your understanding. Best regards, the Lio team.
T
Theo D.
Rating: 2 out of 5
I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.
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Response from Freezedried & Co
Hello, Our teams do their utmost to respond quickly to requests. However, with our recent move and the summer vacations our response times are longer than usual. As for your order, we are once again sorry for the wait and the lack of tracking information on your package.
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Hugo L.
Rating: 2 out of 5
Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...
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Response from Freezedried & Co
Hello, Indeed, following the move of our logistics warehouse and a peak in activity, we have taken a delay in the shipment of our orders, as we have posted on our website. We don't compare ourselves to Amazon, because we're a small company on a human scale, and we do our best to satisfy our customers' needs. If your next order is again slow in arriving and urgent, don't hesitate to contact us at [email protected] or 02.97.87.23.73 to have your parcel prioritized. The Lyo team wishes you a good day
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Pierre D.
Rating: 2 out of 5
Order still not shipped after a week, no status or communication to know what to expect.
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Response from Freezedried & Co
Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.
M
Marie B.
Rating: 2 out of 5
Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.
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Response from Freezedried & Co
Hello, once you've arrived at your basket, our website offers you to choose your relay point. Perhaps you didn't see it? The Lyo team apologizes for this. Next time, don't hesitate to contact our customer service department at [email protected] or 02.97.87.23.73 for more information on relay points. Have a nice day from the Lyo team.
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