Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
first order and nothing to say everything is perfect! thanks to Nico from trekat for the 10%!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
A
Anais R.
Rating: 5 out of 5
Good products and reliable delivery. We plan all our treks with you!
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Response from Freezedried & Co
Thank you for this review, we are happy to slip into your backpack during your treks :) Thank you for your trust! The Lyophilise & Co team
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Youssef E.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Youssef E.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Youssef E.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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James S.
Rating: 5 out of 5
Very smooth ordering site, lots of choice, good products, fast and careful delivery, I wouldn't hesitate to recommend ?
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Omar B.
Rating: 5 out of 5
Fast, impeccable delivery as always. High quality products. Nothing more to say
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
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Guillaume M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Guillaume M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Guillaume M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Michel P.
Rating: 3 out of 5
Products are shipped quickly, but many are out of stock.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking for English brands in particular. It is possible for you to create an alert on the product in shortage to be informed of its return on our online store. You can also contact us and we will direct you to other products. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Theo M.
Rating: 5 out of 5
Very good
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
H
Hugo D.
Rating: 5 out of 5
wide choice, good product descriptions.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Fatima B.
Rating: 4 out of 5
Package received quickly. Product as advertised. However, parcel damaged on receipt without damaging the goods.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this transport incident. The Lyo team
M
Manon M.
Rating: 4 out of 5
fast order processing and delivery
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Julie P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Julie P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Julie P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sofia F.
Rating: 5 out of 5
The team is friendly and responsive, well done!
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Response from Freezedried & Co
Thank you for your kind review! The Lyo team
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Jean M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Jean M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine D.
Rating: 5 out of 5
Fast delivery, I can't give an opinion on the items as they are gifts.
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Response from Freezedried & Co
Thank you for your feedback. We completely understand :) Happy holidays. The Lyo Team
G
Guillaume T.
Rating: 2 out of 5
Unfortunately I did not receive the coli. I have filed a complaint with the Belgian carrier Bpost. File: 1-39418525852.
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Response from Freezedried & Co
Sorry for this incident. I have received your email exchanges with my colleagues, who have opened an inquiry with the carrier and will get back to you as soon as possible. The Lyo team
A
Anais M.
Rating: 5 out of 5
Reliable advice and a wide range of products to suit every taste. Current stock displayed to help you make the right choice. Perfect.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
M
Michel M.
Rating: 4 out of 5
Excellent product. The only thing is that the inside zip is not closed properly. Do not take into account the change of delivery address.
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Response from Freezedried & Co
Thank you for your feedback. My colleague has taken the necessary steps in our back office, however we are experiencing computer bugs on some carrier changes. I'm sorry about this. Concerning the zip, normally the bags are sealed, and the zip can indeed be opened without damaging the bag. However, if there's a hole, or the meal escapes from the bag, please contact us for an exchange. The Lyo team
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Sophie M.
Rating: 5 out of 5
Recommend, great products, delivered very quickly.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Jean B.
Rating: 4 out of 5
My order included a sachet of perronin. Unfortunately, the sachet was at the very bottom of the box. As a result, the pressure of other things during transport or packaging caused the bag to open. If you touch the bag where the fastener is, you can feel that it's open. I haven't yet cut the first part marked tear to open. That's where it's open. Just a centimetre long. But that's enough for the powder to come out when I handle the bag. I think this incident can happen to you again if there's too much pressure on one or more pouches. For example, if the package falls when being transported on the various conveyors. If not, everything else is fine.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this incident. My customer service colleagues will get back to you to rectify the situation. Kind regards. The Lyo team.
G
Guillaume D.
Rating: 5 out of 5
Very fast delivery! Very well protected parcel! Very serious work from all service staff! Excellent online seller! Don't change a thing, everything's fine as it is!
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Response from Freezedried & Co
Wow! Thank you for your opinion, our little team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
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Camille M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Camille M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Camille M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Verified buyer
Rating: 5 out of 5
Everything was perfect!
Response from Freezedried & Co
Thank you for your feedback following your order placed on our site :) The Freezedried & Co team
G
Guillaume P.
Rating: 5 out of 5
product quality, speed of delivery
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Michel T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Michel T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Michel T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre R.
Rating: 5 out of 5
R.A.S
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Nadia R.
Rating: 5 out of 5
Serious and attentive to your customers.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
M
Manon D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Manon D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Manon D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Sophia B.
Rating: 5 out of 5
Super site that only sells good equipment. Perfect service with real people on the phone to follow up and help you if you have any problems. Thanks to the whole team, keep up the good work!
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Response from Freezedried & Co
Wow! Thank you for your opinion, our little team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
E
Elise D.
Rating: 5 out of 5
Very fast, well packaged, very professional. I recommend
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
Fast delivery, product conforms. Only one remark The shipping box is huge compared to the product.
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Response from Freezedried & Co
Thank you for your feedback. My logistics colleagues remember your order... We were out of small cartons the day your order was shipped, and there were no second-hand cartons in the warehouse. They preferred to ship rather than wait for our supplier to restock. Thank you for your understanding.
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Lucas L.
Rating: 5 out of 5
Lots of references and choice, so top-notch Serious company
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Antoine D.
Rating: 5 out of 5
Delivery time and products in line with my expectations!
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Claire R.
Rating: 5 out of 5
As soon as ordered, as soon as received! Delighted with my order.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Lucas R.
Rating: 5 out of 5
Incredibly fast delivery
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) But also to our carriers! The Lyo Team
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Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Antoine D.
Rating: 5 out of 5
I like the wide selection and the prices, which I find lower than some competitors.
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your trust and loyalty!
C
Claire L.
Rating: 4 out of 5
product color not in accordance with the website photo .blue on the website and grey with a vague bluish hue on the knife .... nice product ....but a frustration all the same ....
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Response from Freezedried & Co
Thank you for your confidence. For our part, the visual does include shades with grey and blue areas, but in fact the shade seems random. If the product doesn't suit you, we can send you a return label so that you can send it back to us, either for an exchange with another model of the same value, or for a refund. It's up to you. I invite you to contact us on team (at)lyophilise.com or by phone 02 97 87 23 73 to let us know your choice. Have a nice day. The Lyo team
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