Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2, 3, 4 and 5 stars

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A
Anais D.
Rating: 5 out of 5
Items as described. Shipped on time via Chronopost, but they had a small problem. The parcel arrived 1 day late. Lyophilise customer service very responsive, with delivery rescheduled for the next day.
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Michel T.
Rating: 5 out of 5
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Anais D.
Rating: 5 out of 5
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Comprador Verificado
Rating: 4 out of 5
It turns out that the order arrived at the parcel shop days ago and I have not received any confirmation by e-mail neither of the shipment nor that I had picked it up. I saw it when I went to my web space to "order tracking".
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Response from Freezedried & Co
Good morning, An email was sent on 01/27 with the tracking number of the package. Maybe in your undesirable mail ? The carrier should also send a message but it does not work well with a foreign number. Sorry for the problem - you can go to the store until next Wednesday to get your package back. Thank you for your understanding, best regards. The Liofilizado.es team
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Sophie D.
Rating: 5 out of 5
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Nicolas B.
Rating: 5 out of 5
short
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Verified Buyer
Rating: 5 out of 5
Great quality products and even better customer service. Considerate and efficient, a rare find these days :)
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Pierre P.
Rating: 5 out of 5
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Lucas M.
Rating: 5 out of 5
Fast delivery Choice
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Mehdi B.
Rating: 5 out of 5
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Hugo L.
Rating: 5 out of 5
Fast shipping
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Karim R.
Rating: 5 out of 5
the product is perfect, as is the processing and shipping of the order. fast and efficient. nothing to say.
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Nicolas R.
Rating: 5 out of 5
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Camille T.
Rating: 5 out of 5
Excellent products. Available and responsive team. Hassle-free delivery.
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Jean L.
Rating: 4 out of 5
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Lucas P.
Rating: 5 out of 5
Excellent products and top-notch customer service.
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Emily S.
Rating: 5 out of 5
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Nicolas M.
Rating: 5 out of 5
Very fast delivery times
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William J.
Rating: 5 out of 5
As user-friendly, fast and efficient as ever
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Comprador Verificado
Rating: 5 out of 5
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Antonio M.
Rating: 5 out of 5
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Jean L.
Rating: 5 out of 5
The team's friendliness and responsiveness.
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Michel D.
Rating: 5 out of 5
Fast delivery. Good value for money.
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Charlotte D.
Rating: 5 out of 5
Rich assortment. Deadlines and packaging very good. Area for improvement: be a little more transparent about the date of manufacture on the packaging (basically, know what to expect (products delivered are between x and y days from the date of manufacture). So as to be able to plan the order date, for example.
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Pierre P.
Rating: 5 out of 5
Very good
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Maria M.
Rating: 4 out of 5
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Theo L.
Rating: 5 out of 5
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Maria M.
Rating: 4 out of 5
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Hugo R.
Rating: 5 out of 5
Impeccable merci??
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Camille R.
Rating: 4 out of 5
A little expensive
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding product pricing, we apply the prices recommended by the various brands. We offer a wide range of products to suit all budgets. The Lyophilise & Co. team
E
Elise D.
Rating: 5 out of 5
Fast delivery times Impressive selection Ready-made menus make ordering easy
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Antoine M.
Rating: 5 out of 5
Fast, efficient service
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Anais M.
Rating: 5 out of 5
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Theo B.
Rating: 4 out of 5
Received promptly, products/packaging compliant. Set up a group order system to reduce shipping costs.
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Response from Freezedried & Co
Thank you for your feedback. If you have any friends or acquaintances interested in our products, the easiest thing to do is to contact us and let us know your overall selection. We offer delivery at relay points for purchases of 70 or more. Don't hesitate to contact us by e-mail if you have any questions, or by telephone. The Lyophilise & Co team
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Verified Buyer
Rating: 5 out of 5
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Jean P.
Rating: 5 out of 5
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Nicolas L.
Rating: 5 out of 5
As usual, it's perfect! Items, prices, parcels and delivery times are all respected. Order with your eyes closed, you won't be disappointed!
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Lucas D.
Rating: 5 out of 5
all choice availability prices
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Sophie R.
Rating: 4 out of 5
Order received in 48 hours Very satisfied with content and speed of receipt
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Theo R.
Rating: 5 out of 5
perfect thanks!
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