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C
Rating: 5 out of 5
A vast and varied choice
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
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J
Rating: 5 out of 5
The choice of products, plain good dishes that make you want to eat. Fast delivery.
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T
Rating: 5 out of 5
Clarity of offers. Order processing. Fast delivery and... the proximity of Venus :-)
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G
Rating: 5 out of 5
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G
Rating: 4 out of 5
Choice, prices
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C
Rating: 5 out of 5
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L
Rating: 5 out of 5
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C
Rating: 4 out of 5
All items are as described. Only negative point the delivery was long. The barcode from the post office was badly stuck on (made waves) and the result was received in 4 days.
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Response from Freezedried & Co
Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team
M
Rating: 5 out of 5
as good as ever over the years
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C
Rating: 5 out of 5
Package received quickly and conformed to my expectations
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A
Rating: 5 out of 5
Nothing to say, very professional, fast delivery
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C
Rating: 5 out of 5
The variety and explanations of the site
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C
Rating: 5 out of 5
Everything went very well: the information on the progress of the shipment was excellent, and I received the products well packaged and in perfect condition.
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W
Rating: 5 out of 5
Very fast delivery and top quality? The fruit is just too good!!! Merciii ??
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K
Rating: 5 out of 5
Fast delivery and conforms to my order
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G
Rating: 5 out of 5
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G
Rating: 5 out of 5
Fast order processing
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A
Rating: 2 out of 5
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
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Response from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
G
Rating: 5 out of 5
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
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M
Rating: 5 out of 5
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L
Rating: 5 out of 5
Team availability
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J
Rating: 5 out of 5
Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.
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C
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
P
Rating: 4 out of 5
The service
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H
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
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N
Rating: 5 out of 5
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M
Rating: 5 out of 5
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P
Rating: 4 out of 5
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A
Rating: 5 out of 5
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V
Rating: 5 out of 5
L
Rating: 4 out of 5
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A
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
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C
Rating: 5 out of 5
Speed, it was perfect
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L
Rating: 5 out of 5
Good products
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A
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team