The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
All items are as described. Only negative point the delivery was long. The barcode from the post office was badly stuck on (made waves) and the result was received in 4 days.
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Response from Freezedried & Co
Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team
M
Michel D.
Rating: 5 out of 5
as good as ever over the years
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Charlotte L.
Rating: 5 out of 5
Package received quickly and conformed to my expectations
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Antoine M.
Rating: 5 out of 5
Nothing to say, very professional, fast delivery
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Comprador Verificado
Rating: 5 out of 5
The variety and explanations of the site
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Comprador Verificado
Rating: 5 out of 5
Everything went very well: the information on the progress of the shipment was excellent, and I received the products well packaged and in perfect condition.
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William A.
Rating: 5 out of 5
Very fast delivery and top quality? The fruit is just too good!!! Merciii ??
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Karim B.
Rating: 5 out of 5
Fast delivery and conforms to my order
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Guillaume P.
Rating: 5 out of 5
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Guillaume T.
Rating: 5 out of 5
Fast order processing
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Anais D.
Rating: 2 out of 5
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
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Response from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
G
Guillaume B.
Rating: 5 out of 5
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Jean R.
Rating: 5 out of 5
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Lucie M.
Rating: 5 out of 5
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Michel P.
Rating: 5 out of 5
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Lucas B.
Rating: 5 out of 5
Team availability
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Julie D.
Rating: 5 out of 5
Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.
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Claire R.
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
P
Pierre M.
Rating: 4 out of 5
The service
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Hugo T.
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
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Nicolas L.
Rating: 5 out of 5
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Manon R.
Rating: 5 out of 5
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Pierre M.
Rating: 4 out of 5
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Antoine R.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
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Laurent R.
Rating: 4 out of 5
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Anais R.
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
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Javier M.
Rating: 5 out of 5
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Lucas R.
Rating: 5 out of 5
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Charlotte M.
Rating: 5 out of 5
Speed, it was perfect
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Lucas L.
Rating: 5 out of 5
Good products
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Alejandro L.
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
C
Charlotte R.
Rating: 5 out of 5
Compliant and fast...
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Sophie T.
Rating: 5 out of 5
Very good, attentive customer service Products received on time and as ordered
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A
Antoine M.
Rating: 5 out of 5
Reactive Important choice
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Laurent P.
Rating: 5 out of 5
Fast. Improve packaging a little.
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C
Carlos M.
Rating: 5 out of 5
Perfect service. Delivery in Belgium on time.
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Anais R.
Rating: 5 out of 5
Product error on shipment, problem solved within a week, I highly recommend the site.
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P
Pierre D.
Rating: 5 out of 5
Find foods that are hard to find in regular stores
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Jean D.
Rating: 5 out of 5
Everything is just as perfect as the first time. I'll come back to you soon once I've tested the freeze-dried products a little more.
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