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S
Rating: 5 out of 5
Top
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
Very fast delivery.
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N
Rating: 5 out of 5
Fast delivery, now you just have to try it.
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L
Rating: 5 out of 5
Fast delivery, now you just have to try it.
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L
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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N
Rating: 4 out of 5
Missing instructions, including how much water to add
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Response from Freezedried & Co
Thank you for your confidence. Concerning the preparation of the eggs, the quantity of water to add depends on the consistency you wish to obtain (scrambled eggs, pancake batter, cake ...). One egg is equal to 13 g of powder, so you need 3 tablespoons of water for one tablespoon of powdered egg. Sébastien from the Lyo team
T
Rating: 4 out of 5
Missing instructions, including how much water to add
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Response from Freezedried & Co
Thank you for your confidence. Concerning the preparation of the eggs, the quantity of water to add depends on the consistency you wish to obtain (scrambled eggs, pancake batter, cake ...). One egg is equal to 13 g of powder, so you need 3 tablespoons of water for one tablespoon of powdered egg. Sébastien from the Lyo team
A
Rating: 5 out of 5
Le top
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E
Rating: 5 out of 5
Le top
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S
Rating: 5 out of 5
Good advice and fast delivery
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M
Rating: 5 out of 5
Good advice and fast delivery
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T
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Everything is as ordered. Quality products and impeccable service at Lyophilise. The only negative point is the delivery, I had asked for a 24h delivery, and received my parcel in 48h (it's not Lyophilise's fault). Chronopost "screwed up" at one point. I had no explanation on the subject despite my request for information sent to their service. Lame post office
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Response from Freezedried & Co
Hello, thank you very much for your comment. We are sincerely sorry for the inconvenience caused, our carrier encountered a delay when routing the package to their platform. We have passed on the information so that they can warn our customers when this type of incident occurs. We wish you a pleasant day. Elodie from Team Lyo
H
Rating: 4 out of 5
Everything is as ordered. Quality products and impeccable service at Lyophilise. The only negative point is the delivery, I had asked for a delivery in 24h, and received my parcel in 48h (it's not Lyophilise's fault). Chronopost screwed up at one point. I had no explanation on the subject despite my request for information sent to their service. Lame post office
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Response from Freezedried & Co
Hello, thank you very much for your comment. We are sincerely sorry for the inconvenience caused, our carrier encountered a delay when routing the package to their platform. We have passed on the information so that they can warn our customers when this type of incident occurs. We wish you a pleasant day. Elodie from Team Lyo
T
Rating: 5 out of 5
Super
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L
Rating: 5 out of 5
Super
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H
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Better no thanks
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J
Rating: 5 out of 5
Better no thanks
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S
Rating: 5 out of 5
The service was impeccable and very professional. I can't wait to try your products.
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J
Rating: 5 out of 5
The service was impeccable and very professional. I can't wait to try your products.
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N
Rating: 5 out of 5
I just find the dates a little short product valid 6 months and I have only 3 months of date 28.02.20
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Response from Freezedried & Co
Hello, thank you for your comment. We are sorry for the inconvenience, we regularly check the dates on sports nutrition products and specify when the dates are less than 2-3 months. We will contact you by email for further information. Sincerely yours, Elodie from Team Lyo
H
Rating: 5 out of 5
I just find the dates a little short product valid 6 months and I have only 3 months of date 28.02.20
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Response from Freezedried & Co
Hello, thank you for your comment. We are sorry for the inconvenience, we regularly check the dates on sports nutrition products and specify when the dates are less than 2-3 months. We will contact you by email for further information. Sincerely yours, Elodie from Team Lyo
J
Rating: 5 out of 5
Nothing to say as usual, no disappointment, product as expected.
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A
Rating: 5 out of 5
Nothing to say as usual, no disappointment, product as expected.
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M
Rating: 5 out of 5
Fast shipping. Well packaged. I like the products. Perfect
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T
Rating: 5 out of 5
Fast shipping. Well packaged. I like the products. Perfect
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P
Rating: 5 out of 5
Superb. Perfect. Very fast
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L
Rating: 5 out of 5
Superb. Perfect. Very fast
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M
Rating: 4 out of 5
Very happy fast delivery
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C
Rating: 4 out of 5
Very happy fast delivery
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J
Rating: 5 out of 5
Fast delivery Considering the small size of the item, it might as well have arrived in my mailbox rather than having to pick it up at the post office. It wouldn't have cost any more...
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Response from Freezedried & Co
Thank you very much for your feedback. You have chosen to have your order delivered to a "point relais" and not to your home. This is why your parcel was delivered to the chosen point relais. If you wish to have your order delivered to the address of your choice, please select "Colissimo 48H à l'adresse de votre choix". I apologize for the inconvenience and wish you a good day. Sébastien from the Lyo team
L
Rating: 5 out of 5
Fast delivery Considering the small size of the item, it might as well have arrived in my mailbox rather than having to pick it up at the post office. It wouldn't have cost any more...
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Response from Freezedried & Co
Thank you very much for your feedback. You have chosen to have your order delivered to a "point relais" and not to your home. This is why your parcel was delivered to the chosen point relais. If you wish to have your order delivered to the address of your choice, please select "Colissimo 48H à l'adresse de votre choix". I apologize for the inconvenience and wish you a good day. Sébastien from the Lyo team
N
Rating: 5 out of 5
Muy buen vendedor.
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T
Rating: 5 out of 5
Muy buen vendedor.
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