Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2, 3, 4 and 5 stars

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L
Lucas B.
Rating: 4 out of 5
following a purchase from 13/09/2019
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Jean D.
Rating: 4 out of 5
following a purchase from 13/09/2019
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Claire R.
Rating: 5 out of 5
following a purchase from 13/09/2019
Excellent site Top performance Very good product Recommend
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Pierre T.
Rating: 5 out of 5
following a purchase from 13/09/2019
Excellent site Top performance Very good product Recommend
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Guillaume M.
Rating: 5 out of 5
following a purchase from 13/09/2019
Very accessible and functional site, quality products in all ranges, fast and problem-free delivery (which was not the case with the previous DPD delivery company).
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Pierre R.
Rating: 5 out of 5
following a purchase from 13/09/2019
Very accessible and functional site, quality products in all ranges, fast and problem-free delivery (which was not the case with the previous DPD delivery company).
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Elise L.
Rating: 4 out of 5
following a purchase from 13/09/2019
Slight delay in delivery (probably due to the service provider)
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Response from Freezedried & Co
Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co
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Charlotte M.
Rating: 4 out of 5
following a purchase from 13/09/2019
Slight delay in delivery (probably due to the service provider)
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Response from Freezedried & Co
Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co
J
Jean P.
Rating: 5 out of 5
following a purchase from 11/09/2019
Perfect I am satisfied with my order
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Sophie B.
Rating: 5 out of 5
following a purchase from 11/09/2019
Perfect I am satisfied with my order
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Nicolas M.
Rating: 5 out of 5
following a purchase from 11/09/2019
Very fast and well packaged. Nickel
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Guillaume P.
Rating: 5 out of 5
following a purchase from 11/09/2019
Very fast and well packaged. Nickel
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 11/09/2019
Everything perfect as always, fast in solving doubts and delivering merchandise, I will repeat.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 10/09/2019
Received late due to the fault of the pickup site, not the seller. Excellent products
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Response from Freezedried & Co
Thank you for your comment and sorry for the delay in the delivery of your package. See you later, Elodie of Team Lyo
J
Jean T.
Rating: 5 out of 5
following a purchase from 10/09/2019
very satisfied
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Laurent L.
Rating: 5 out of 5
following a purchase from 10/09/2019
very satisfied
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Camille R.
Rating: 5 out of 5
following a purchase from 10/09/2019
nothing to say, fast delivery, parcels are undamaged. Nele
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Nicolas D.
Rating: 5 out of 5
following a purchase from 10/09/2019
nothing to say, fast delivery, parcels are undamaged. Nele
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Guillaume D.
Rating: 5 out of 5
following a purchase from 10/09/2019
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Sophie R.
Rating: 5 out of 5
following a purchase from 10/09/2019
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Theo L.
Rating: 3 out of 5
following a purchase from 09/09/2019
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
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Nicolas L.
Rating: 3 out of 5
following a purchase from 09/09/2019
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
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Pierre D.
Rating: 5 out of 5
following a purchase from 09/09/2019
Entire order arrived (45 items) in good condition by Chronopost as planned 24 hours after placing the order. Very professional site, I'll go back with my eyes closed without hesitation. No complaints
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Javier M.
Rating: 5 out of 5
following a purchase from 09/09/2019
Entire order arrived (45 items) in good condition by Chronopost as planned 24 hours after placing the order. Very professional site, I'll go back with my eyes closed without hesitation. No complaints
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Karim B.
Rating: 5 out of 5
following a purchase from 09/09/2019
Perfect service from start to finish.
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Laurent M.
Rating: 5 out of 5
following a purchase from 09/09/2019
Perfect service from start to finish.
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Julie M.
Rating: 5 out of 5
following a purchase from 09/09/2019
Nikel
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Julie R.
Rating: 5 out of 5
following a purchase from 09/09/2019
Nikel
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Julie D.
Rating: 5 out of 5
following a purchase from 08/09/2019
Nothing to say, delivered very quickly
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Claire M.
Rating: 5 out of 5
following a purchase from 08/09/2019
Nothing to say, delivered very quickly
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Anais M.
Rating: 4 out of 5
following a purchase from 07/09/2019
Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.
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Marie M.
Rating: 4 out of 5
following a purchase from 07/09/2019
Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.
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Theo R.
Rating: 5 out of 5
following a purchase from 06/09/2019
Ordered on Thursday morning, delivered to the relay point on Friday afternoon and already being tested today. Top
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Antoine B.
Rating: 5 out of 5
following a purchase from 06/09/2019
Ordered Thursday morning, delivered to the relay point Friday afternoon and already in test today. Top
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Hugo M.
Rating: 5 out of 5
following a purchase from 06/09/2019
Fast and efficient delivery. Haven't had time to test the products yet, but they've been recommended to me, as has the website.
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Laurent T.
Rating: 5 out of 5
following a purchase from 06/09/2019
Fast and efficient delivery. Haven't had time to test the products yet, but they've been recommended to me, as has the website.
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Jean B.
Rating: 5 out of 5
following a purchase from 05/09/2019
Help, efficiency and record responsiveness Thank you
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Michel M.
Rating: 5 out of 5
following a purchase from 05/09/2019
Help, efficiency and record responsiveness Thank you
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Hugo T.
Rating: 5 out of 5
following a purchase from 04/09/2019
Never disappointed by their product. However expiration date of cereal bars just ... mm not a year after purchase :(
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Response from Freezedried & Co
Hello, thank you for your opinion. Concerning cereal bars, many brands offer products with shelf life dates between 3 and 9 months due to certain ingredients used. We try to have a high stock turnover on this type of product to keep dates close to manufacturing. Thank you in advance for your understanding. Team Lyo
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Laurent R.
Rating: 5 out of 5
following a purchase from 04/09/2019
Never disappointed by their product. However expiration date of cereal bars just ... mm not a year after purchase :(
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Response from Freezedried & Co
Hello, thank you for your opinion. Concerning cereal bars, many brands offer products with shelf life dates between 3 and 9 months due to certain ingredients used. We try to have a high stock turnover on this type of product to keep dates close to manufacturing. Thank you in advance for your understanding. Team Lyo