Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
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Christian L.
Rating: 5 out of 5
following a purchase from 11/01/2026
Excellent service: ease of purchase and top delivery! I recommend.
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Julian P.
Rating: 5 out of 5
following a purchase from 10/01/2026
Fast and formal with the shipping. I will buy again without a doubt.
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Cedric B.
Rating: 3 out of 5
following a purchase from 06/01/2026
a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
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Response from Freezedried & Co
Hello,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
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HUGO P.
Rating: 5 out of 5
following a purchase from 10/01/2026
Good service, variety of products.
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EDO O.
Rating: 5 out of 5
following a purchase from 10/01/2026
excellent availability of products, from various lines of interest. Impeccable service with fast and careful delivery
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Thomas D.
Rating: 5 out of 5
following a purchase from 09/01/2026
Satisfied with my order
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Daniel L.
Rating: 5 out of 5
following a purchase from 09/01/2026
Dispatched my item quickly, and received it. No complaints.
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Rémi M.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very good, keep it up, thank you.
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César H.
Rating: 5 out of 5
following a purchase from 10/01/2026
The portions are very good and the utensils are amazing, everything perfect.
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Tiampa B.
Rating: 5 out of 5
following a purchase from 11/12/2025
Good shopping experience and satisfied with my product: the compressed wipes. I also bought the laundry sheets, the mini format is very practical, but you need to dry your hands well before taking the sheets to avoid ruining them all.
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David R.
Rating: 5 out of 5
following a purchase from 08/01/2026
Good products and great variety. Fast shipping.
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Philip S.
Rating: 5 out of 5
following a purchase from 07/01/2026
Everthing came very quickly and as described. Haven't tested it yet, but looks to be well made and durable.
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Vilius J.
Rating: 5 out of 5
following a purchase from 29/11/2025
Happy, with communication, delivery, packing, products.
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Laurent J.
Rating: 5 out of 5
following a purchase from 06/01/2026
Second order, everything went perfectly once again: from product selection to order receipt through the payment process.
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Benjamin G.
Rating: 5 out of 5
following a purchase from 07/01/2026
Great! Lots of choices, top products, and fast delivery. Nothing to complain about.
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Alberto S.
Rating: 5 out of 5
following a purchase from 08/01/2026
Excellent, everything perfect.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 08/01/2026
Very responsive for the standard exchange of freeze-dried bags that arrived torn after supporting photos! Thank you again
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Daisy R.
Rating: 5 out of 5
following a purchase from 07/01/2026
I recommend
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Martinez Ruiz J.
Rating: 5 out of 5
following a purchase from 07/01/2026
Everything is correct, order received and in good condition.
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Frederic B.
Rating: 5 out of 5
following a purchase from 05/01/2026
Top service
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Laetitia N.
Rating: 5 out of 5
following a purchase from 08/01/2026
Perfect, fast and it's super good
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Virginie D.
Rating: 5 out of 5
following a purchase from 07/01/2026
Very satisfied
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Silaz M.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very happy with my purchase, received in a week.
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Dierk F.
Rating: 5 out of 5
following a purchase from 07/01/2026
Fast delivery, good service.
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Didier S.
Rating: 5 out of 5
following a purchase from 05/01/2026
Nothing to complain about, it's okay.
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Vincent C.
Rating: 5 out of 5
following a purchase from 03/01/2026
Fast
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Alexandra F.
Rating: 5 out of 5
following a purchase from 20/11/2025
Great! Given as a gift, which was very appreciated!
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Simon H.
Rating: 5 out of 5
following a purchase from 18/12/2025
Great service and fast delivery
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Paul C.
Rating: 5 out of 5
following a purchase from 30/11/2025
Decent price and fast delivery
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Frédéric H.
Rating: 5 out of 5
following a purchase from 03/12/2025
Site always very reliable. Delivery is fast and conforms to the order.
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Patrice C.
Rating: 5 out of 5
following a purchase from 30/11/2025
Fast delivery. Everything is ok. Thank you
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SAMUEL M.
Rating: 4 out of 5
following a purchase from 01/01/2026
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
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Ferruccio L.
Rating: 5 out of 5
following a purchase from 04/01/2026
I found this site by pure chance: good product, correct price, easy no-hassle process. I'd use it again.
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Marc A.
Rating: 5 out of 5
following a purchase from 03/11/2025
Very satisfied with my purchases
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Thibaud B.
Rating: 5 out of 5
following a purchase from 19/11/2025
Although one of the rations arrived damaged, the others were intact, the rations are good and the after-sales service was impeccable.
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Denis S.
Rating: 5 out of 5
following a purchase from 28/11/2025
A very good choice of quality meals and well-selected hiking gear. All that for a price that beats the stores in my area. Fast and economical shipping. And it's always nice to have a little thank you when opening the package.
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Response from Freezedried & Co
Thank you very much for your feedback! We really take pride in selecting reliable products and offering fast and economical shipping.
And for the little 'thank you' in the package: it's our way of showing you that we are grateful for your trust :)
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Fabio P.
Rating: 5 out of 5
following a purchase from 08/12/2025
Everything perfect, recommended
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Michel S.
Rating: 5 out of 5
following a purchase from 26/11/2025
Perfect
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david C.
Rating: 5 out of 5
following a purchase from 17/12/2025
Top notch, order received very quickly and high quality gear
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