Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, We apologize for the inconvenience. Our customer service department will contact you immediately by email to resolve the problem. Thank you for your understanding. Team Lyo
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James T.
Rating: 4 out of 5
Price and variety of products sold
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Comprador verificado
Rating: 4 out of 5
When you spend money, for example, if you spend 50 or more, the shipping costs would be free, as other companies do.
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Response from Freezedried & Co
Thank you for taking the time to leave us a comment. We have taken note of your suggestion regarding shipping costs. The Lyo team
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Nicolas P.
Rating: 4 out of 5
After several orders, I am always the witness of the seriousness of this company.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Olivia S.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Olivia S.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Olivia S.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Hugo L.
Rating: 3 out of 5
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
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Response from Freezedried & Co
Thank you for taking the time to leave us a review. We understand that our prices may seem high. Please take a look at our selection of low-priced products: https://www.lyophilise.fr/petits-prix-lyophilises-c-5316 . The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Freezedried & Co team
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Claire D.
Rating: 4 out of 5
Very good for the ultra pack, but there is one small downside: one of the Jerky bufs I was given did not match the one on the schedule for day four.
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Response from Freezedried & Co
Thank you for taking the time to share your experience with us. Regarding the packs, yes, the PDF provided is for information only and it is possible that some products are modified for similar items. Please do not hesitate to contact us if you have any questions.
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Carlos F.
Rating: 3 out of 5
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
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Response from Freezedried & Co
Thank you very much for your feedback! As we mentioned, the color is defined by our supplier. We have already initiated your refund, so everything is in progress. Please let us know if you have any further questions. The Lyo Team
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Omar B.
Rating: 4 out of 5
Responsive customer service. Orders are processed and dispatched very quickly. The only negative point is that there's a lot of equipment on offer that's often out of stock, which is a bit frustrating. The durston tents are also missing...too bad. Otherwise, I think it's a really excellent brand, to be recommended.
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Response from Freezedried & Co
Thank you very much for your feedback! We are working to improve our stock availability and expand our product range. We take note of your suggestion. The Lyo Team
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Laurent D.
Rating: 4 out of 5
Parcel well received and survival food good. Good for survival
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team
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Laurent B.
Rating: 4 out of 5
Wait until you taste everything
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Response from Freezedried & Co
Thank you for your feedback. Don't hesitate to leave us a review once you've tasted our products. The Lyo team ???
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Anais M.
Rating: 4 out of 5
Not yet used but exact to my order. Except that the gas bottle does not fit in the pot, have next order.
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Carlos M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Mehdi B.
Rating: 4 out of 5
Good value for money for the items ordered.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Charlotte D.
Rating: 4 out of 5
Speed and efficiency!
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent L.
Rating: 4 out of 5
I like speed, so it's perfect. I'll be able to say more about the quality of my order when the person I had it shipped to brings it to me, in April.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 2 out of 5
My order has not arrived yet, it has been held at cronopost manresa for 3 days.
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Response from Freezedried & Co
Sorry for the inconvenience, delivery times in Spain can vary with the festive season. However, we have seen that your order has been delivered the day after your message. Thank you for your understanding. Best regards, the Lio team.
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Hugo M.
Rating: 4 out of 5
I usually buy shelf-stable products in parcels of a "certain" weight. It seems that it's no longer possible to get delivery "to your door". So each time I have to walk a few (!) kilos from the delivery point to my home, as it's impossible to park a car nearby. Hard work, often ...!
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Response from Freezedried & Co
Thank you for your advice, and I'm sorry about these incidents. Unfortunately, carrier policies in terms of parcel volume vary (without any real explanation). When you place your next order, please do not hesitate to contact us so that we can make sure that a home delivery will be made (either via the parcel label or with smaller volumes). Thank you for your understanding. The Lyo team
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Guillaume D.
Rating: 4 out of 5
lived up to my expectations
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Lucas D.
Rating: 4 out of 5
responsiveness, speed, compliance
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Lucas R.
Rating: 4 out of 5
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Lucas R.
Rating: 4 out of 5
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Lucas R.
Rating: 4 out of 5
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Guillaume R.
Rating: 4 out of 5
Very good It's a pity that some products are more expensive 2 in addition whereas before the covid it was more reasonable.
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Response from Freezedried & Co
Thank you for your feedback. We understand your concern about price increases. Since COVID, we have had to cope with significant cost inflation. This situation has forced us to adjust our prices to maintain the quality and diversity of our products. We remain dedicated to offering the best value for money. Thank you for your understanding and loyalty.
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Jean R.
Rating: 4 out of 5
Speed
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team
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Hugo T.
Rating: 4 out of 5
Good but expensive and not too many loyalty gifts.
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Response from Freezedried & Co
Thank you for your feedback. We take note of your suggestions. Have a nice day. The Lyo Team
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Lucie T.
Rating: 4 out of 5
Very good, small problem with delivery and deadline but otherwise nothing to complain about.
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact our customer service for your delivery problem. The Lyo Team
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Julie T.
Rating: 4 out of 5
package arrived in good condition and fairly quickly
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Guillaume D.
Rating: 4 out of 5
All dishes are good
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Wrong product shipped but alternatives proposed
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Lucie D.
Rating: 4 out of 5
well done site, but stock is often low or out of stock quality product, good food, but the carrier is a bit violent, with each order I have sterilized dishes that arrive broken between 1 and 3 per delivery.
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Response from Freezedried & Co
Thank you very much for your compliments on our site. We sincerely apologize for any inconvenience related to stock levels. Please do not hesitate to contact us for information on our replenishment times, you can also sign up for product availability alerts to be informed in real time. For delivery problems, please contact our customer service department. We will also forward your feedback to our logistics department. Thank you for sharing your experience with us. The Lyo Team
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Claire R.
Rating: 4 out of 5
Arrived in time at the post office, I haven't tasted it yet. But very well packaged, so I'm confident.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas M.
Rating: 4 out of 5
4 stars because customer service is top-notch (order modification requests perfectly taken into account), delivery times are respected, and food is already packed in individual bags for each day of the event (4-day ultratrail pack). So why not 5 stars? Because the trail is only 3 weeks away, so I don't yet have an opinion on the quality of the products themselves, but I'm not worried!
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Response from Freezedried & Co
Wow! Thank you for your opinion and trust :) Happy testing! The Lyo team
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Laurent R.
Rating: 3 out of 5
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
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Response from Freezedried & Co
Thanks for your opinion! The vast majority of brands have added a graduation system to the inside or outside of their packaging to facilitate dosing in the middle of an adventure. We'll pass this information on to the manufacturer. Tip: you can rehydrate your meal in several stages to avoid overwatering. You can cover the first time, stir and wait, then add more water if necessary :) Team Lyo
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Michel M.
Rating: 4 out of 5
Some essential products missing over a long period of time. Backpacks come to mind.
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Response from Freezedried & Co
Hello, we are indeed experiencing delays for backpacks including Osprey, but it should not take long to arrive now. You can set an alert on the items you're interested in to receive an email when they're back in stock ;) Have a nice day!
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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