Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Julie B.
Rating: 4 out of 5
A great choice and fast delivery. Thank you and enjoy the ride!
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Comprador verificado
Rating: 3 out of 5
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
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Response from Freezedried & Co
Hello, thank you for your message. Your order has been shipped on time by our logistics department. Sometimes there can be delivery problems with the transport company SEUR Spain, for which we apologize. My colleagues will contact you today to find a solution. Have a nice day.
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
All is well A little expensive?
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Response from Freezedried & Co
Thank you for your feedback! Don't hesitate to take a look at our "Clearance" tab on our website to benefit from various discounts on food and equipment ;) The Lyophilise & Co team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Theo D.
Rating: 2 out of 5
I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.
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Response from Freezedried & Co
Hello, Our teams do their utmost to respond quickly to requests. However, with our recent move and the summer vacations our response times are longer than usual. As for your order, we are once again sorry for the wait and the lack of tracking information on your package.
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Ethan T.
Rating: 4 out of 5
No problem
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Response from Freezedried & Co
Thank you for your comment! Have a nice day :) The Lyo team
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Michel P.
Rating: 4 out of 5
I like the speed of delivery and the variety of products.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Camille D.
Rating: 3 out of 5
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
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Response from Freezedried & Co
Hello, we apologize for this, due to a move in our logistics department and a peak in activity, we have been delayed in shipping orders. We hope you were able to get your parcel on time all the same. The Lyo Team
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Manon T.
Rating: 3 out of 5
Order reception deadline
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Response from Freezedried & Co
Hello, following the move of our logistics department, we've been delayed in the dispatch of parcels. We apologize for this, but we're in the process of catching up. Have a nice day!
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Comprador verificado
Rating: 4 out of 5
Fast delivery and good prices
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio team ???
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
I love: - the choice - the prices - the sorting possibilities on the site Less ... the delivery methods - no possibility of collection point - preparation sometimes a little long - deliveries by post not very flexible in the end a good 10jour to get these great products.
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Response from Freezedried & Co
Hello, thank you for your feedback! We're surprised that you weren't able to choose a relay point on the site, normally this is done without any problem after validating the basket. Next time this happens to you, don't hesitate to call us on 02.97.87.23.73 to solve the problem together! The Lyo team wishes you a good day ;)
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Michel D.
Rating: 4 out of 5
Very quick to prepare and great for trekking! However, being allergic to peanuts, I read the ingredients and allergens of all the products I bought but I still received one of the dishes with peanuts in it. Please reread the product sheets when you receive them ;)
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Response from Freezedried & Co
Hello, We apologize for this. Our suppliers sometimes change the composition of their recipes without notifying us so we must have missed it. Next time, please let us know the name of the recipe in question so that we can make the changes ;) The Lyo team
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Jean D.
Rating: 3 out of 5
wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the dispatch of orders. We apologize for this delay. Please do not hesitate to contact us by e-mail or by phone with your next order if you need your parcel more quickly. The Lyo Team
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Thanks a lot for the note! The Lyo team ???
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Hugo L.
Rating: 2 out of 5
Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...
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Response from Freezedried & Co
Hello, Indeed, following the move of our logistics warehouse and a peak in activity, we have taken a delay in the shipment of our orders, as we have posted on our website. We don't compare ourselves to Amazon, because we're a small company on a human scale, and we do our best to satisfy our customers' needs. If your next order is again slow in arriving and urgent, don't hesitate to contact us at [email protected] or 02.97.87.23.73 to have your parcel prioritized. The Lyo team wishes you a good day
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Julie D.
Rating: 3 out of 5
Preparation and delivery time too long.
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Response from Freezedried & Co
Hello, Thank you for your order. Due to a peak in activity, we are experiencing a slight delay in the dispatch of orders. If yours is urgent, please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] so that we can dispatch it more quickly. The Lyo team wishes you a good day!
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Laurent R.
Rating: 3 out of 5
Order received yesterday. Made for survival bag. Disappointed to see a Gourmiz coconut cereal bar expired on 7/25/23. Especially with large order. I don't see how I can put it in a survival bag .
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Response from Freezedried & Co
Thank you for your order. We apologize for the storage date problem, our customer service will contact you to see with you what to do to solve this problem. Have a nice day from the Lyo team.
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Verified buyer
Rating: 3 out of 5
FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.
Response from Freezedried & Co
Hello, Thank you for your feedback. We've taken your feedback on the filters into account. For your order, we apologise for these problems. Having recently moved our logistics department, we're experiencing some problems but we're working on resolving them. The whole team wishes you a good day!
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Pierre D.
Rating: 2 out of 5
Order still not shipped after a week, no status or communication to know what to expect.
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Response from Freezedried & Co
Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.
Thank you very much for your feedback! The Lyophilise & Co team
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Marie B.
Rating: 2 out of 5
Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.
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Response from Freezedried & Co
Hello, once you've arrived at your basket, our website offers you to choose your relay point. Perhaps you didn't see it? The Lyo team apologizes for this. Next time, don't hesitate to contact our customer service department at [email protected] or 02.97.87.23.73 for more information on relay points. Have a nice day from the Lyo team.
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Camille T.
Rating: 4 out of 5
R.A.S
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
Perfect but long delivery
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Response from Freezedried & Co
Thank you for your confidence in our website! Indeed, having moved our logistics warehouse a short while ago, we have been delayed in the preparation of orders. Please accept our apologies for this :) The Lyo Team
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Marie T.
Rating: 2 out of 5
bought products noted in stock and 4/5 days of delays 9 days after the products are always noted in order!!! Leaving on a trek, I had to re-order the products from the competition.
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Response from Freezedried & Co
Hello, the stock noted on our website is in real time. At the time you ordered, one of the products was not in stock. However, please do not hesitate to contact us for a refund or to exchange your product with another in stock at [email protected] or 02.97.87.23.73. The lyo team wishes you a good day.
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Lucie R.
Rating: 4 out of 5
Fast delivery, great prices and a clear website to find your way around!
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Response from Freezedried & Co
Thank you for your feedback and your confidence! The Lyo team :)
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Miguel G.
Rating: 4 out of 5
Well-prepared / packed parcel. The delivery of my order to the carrier could have been quicker, hence the missing star.
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Response from Freezedried & Co
Thank you very much for your feedback! Indeed, due to the move of our logistics department this weekend, we have been delayed in the dispatch of parcels, we apologize for this. The Lyophilise & Co team
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Verified buyer
Rating: 4 out of 5
Very quick deliver Shipping cost to high
Response from Freezedried & Co
Thank you for your feedback! The Freezedried & Co team
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Hugo B.
Rating: 4 out of 5
Quality website and products at attractive prices
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Claire D.
Rating: 3 out of 5
Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.
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Response from Freezedried & Co
Thank you for your comment, we have taken your feedback into account. Concerning the delivery time, we have shipped your parcel on time. Unfortunately, the carrier encountered a delivery problem which delayed the delivery time. We apologize for the inconvenience. Concerning the weight of the cakes, this is a small local artisanal caterer and production can vary. We'll be updating the information on the site and taking care with future deliveries. And finally, for the Voyager bags, this is quite normal. Don't worry, this is their manufacturing process. Thank you for your understanding, and happy testing!
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James T.
Rating: 4 out of 5
Fast, pleasant and intuitive site
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Isabel R.
Rating: 4 out of 5
Choice. Fast delivery time.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Comprador verificado
Rating: 3 out of 5
The delivery of the order was fast, the products were well wrapped and in good condition, we haven't tried them yet. Freeze-dried products are quite expensive. It would be nice if they offered some discount , some product offer or put free shipping. Otherwise very good.
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Response from Freezedried & Co
Hello, thank you for your message. Currently there are destocking offers before the move from our company. You can find all available discounts here: https://www.liofilizado.es/desalmacenaje-c-3563 :) We hope it works for you. Have a nice day.
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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