Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Plenty of choice of dishes, very good. The sachets are not cheap, but the rations are well proportioned and easy to prepare. On the other hand, there is no delivery tracking and delivery times are long. You really need to plan ahead. A link to keep you up to date on the progress of the preparation of the parcel and its state of acceptance would not be a bad thing.
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Response from Freezedried & Co
Hello, Sorry for the inconvenience. Your order was on hold due to a product shortage (the information is noted at the time of your purchase). Normally, we contact our customers to let them know when items are unavailable. Unfortunately, we were unable to do so due to order flow. The item is now available, and your parcel will leave tomorrow. You will receive a confirmation e-mail with the tracking number. Thank you for your understanding. Elodie from Team Lyo
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Charlotte T.
Rating: 4 out of 5
I bought a powerbank at the last minute, specifying it at the time of purchase. The team prepared my parcel and sent it to me quickly so that I had it for my departure.
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Response from Freezedried & Co
Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust! The Lyophilise & Co team
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Nicolas T.
Rating: 4 out of 5
perfect but: change the carrier! The box was smashed and I even feared that some things were missing...,..,
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Response from Freezedried & Co
During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your confidence ;)
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Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo M.
Rating: 4 out of 5
Super site, the products are generally good ver excellent, the DLC for EDC OR BOD perfect but some energy bar 4 months is just. The SAV is top it responds, but has these days many out of stock on products like Nadège.
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Response from Freezedried & Co
Thank you for your feedback. Concerning the DLUO of the bars, a filter allows you to select the desired shelf life when you are in the energy bars section. Looking at your order, the reference you received has a shelf life of 5 months after manufacture (usually a few weeks pass between manufacture, delivery to our premises in Lorient and stock turnover before the bar reaches you :) - For Nalgene products, you can sign up for disposable alerts to be notified of their returns. We'll be happy to answer any questions you may have. The Lyo team
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Lucia F.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucia F.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucia F.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte L.
Rating: 4 out of 5
Well packaged, lots of choice and fast delivery. Just a shame about the rather high delivery charges despite an order of over 100e.
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) We offer free delivery in France for orders of 70 or more at a relay point. For Belgium, we are not yet able to offer such a service. Indeed, shipping costs are a substantial expense that we don't include in the price of our products. We are constantly working to find the best formula and the best service for our customers, while at the same time ensuring that our contribution to transport costs remains reasonable. Thank you for your understanding. The Lyo Team
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Comprador verificado
Rating: 2 out of 5
I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.
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Response from Freezedried & Co
Good morning, Sorry for the inconvenience, your email was in our spam folder. We have sent an email right away to solve the problem with the battery. Thank you for your understanding, best regards. The Lio Team
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Lucas D.
Rating: 4 out of 5
Fast and accurate shipping
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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James T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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James T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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James T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
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Nicolas M.
Rating: 4 out of 5
fast delivery
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille D.
Rating: 4 out of 5
Hello, received quickly but no email to say that the order has been placed. Cdlt
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Response from Freezedried & Co
Hello, thank you for your feedback. Have you checked your junk mail? Unfortunately, some of our e-mails can end up there, depending on the address. If this is not the case, we apologize for this computer problem. Please do not hesitate to contact us if the problem recurs. See you soon. Team Lyo
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Isabella T.
Rating: 4 out of 5
Efficient order processing
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Theo B.
Rating: 4 out of 5
Fast and quick answer to the question super serious
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
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Henry B.
Rating: 3 out of 5
It says free delivery and at the time of payment there was a 6 euro charge.
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Response from Freezedried & Co
Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team
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Marie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Marie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Marie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Youssef B.
Rating: 4 out of 5
French instructions would have been welcome
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Response from Freezedried & Co
Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
All the products are of good quality but some may be missing.
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Response from Freezedried & Co
Thank you for your feedback. Please don't hesitate to let us know of any references that you haven't found on our site and that you'd like to find with us. Our referencing colleagues will be happy to help :) In the case of products that are currently in stock, we can send you an e-mail when they arrive in our store. We can also advise you on alternative references if required. We wish you a pleasant day. The Lyo team
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Lucas P.
Rating: 4 out of 5
Very fast delivery. I don't know if the product I ordered is effective.
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Response from Freezedried & Co
Thank you for your feedback. Many people have left their opinion on this reference (single units, batches), which may give you some idea of how to use it and under what conditions. Our customer service is at your disposal should you have any questions. We thank you for your confidence. The Lyo team
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Antoine R.
Rating: 4 out of 5
Quality products, but unfortunately a little expensive.
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Response from Freezedried & Co
Thank you for your feedback :) Have you heard of the "Bons Plans" section, where you can take advantage of current discounts on a selection of products? If you have any questions, please do not hesitate to contact us. The Lyo team
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Julie T.
Rating: 4 out of 5
On a relatively small order in volume, 1 pierced gel that leaked on everything else. It's a shame
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. The Lyo Team
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Nicolas P.
Rating: 4 out of 5
easy to order on the website, quick to send and receive. prices are high.
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Response from Freezedried & Co
Thank you for your feedback, especially on our prices. In all transparency, we apply the sales prices recommended by our suppliers, and we are in a context of rising prices. That being said, please do not hesitate to let us know which products you find to be overpriced. We've also included a link to our Bargains section, where you'll find all the latest bargains. If you have any questions, please do not hesitate to contact us. The Lyo team :) https://www.lyophilise.fr/bons-plans-c-3563
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Hugo R.
Rating: 3 out of 5
Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.
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Response from Freezedried & Co
Thank you for your feedback. My colleagues contacted you by e-mail the day after (March 2) your order (March 1) to warn you of a shortage on a soup. Perhaps it's in your spam folder? Our customer service department will contact you by phone to check on your order. Thank you for your understanding. The Lyo team
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre R.
Rating: 3 out of 5
Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.
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Response from Freezedried & Co
Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team
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Omar M.
Rating: 4 out of 5
Choice and speed of delivery
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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