Customer reviews of Freezedried & Co

H

Henry B.

Rating: 3 out of 5

Published on 07/04/2023 à 11h57

It says free delivery and at the time of payment there was a 6 euro charge.

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

Y

Youssef B.

Rating: 4 out of 5

Published on 02/04/2023 à 12h13

French instructions would have been welcome

Translated reviews

Response from Freezedried & Co Published on 04/04/2023

Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

E

Elise M.

Rating: 4 out of 5

Published on 29/03/2023 à 15h23

All the products are of good quality but some may be missing.

Translated reviews

Response from Freezedried & Co Published on 30/03/2023

Thank you for your feedback. Please don't hesitate to let us know of any references that you haven't found on our site and that you'd like to find with us. Our referencing colleagues will be happy to help :) In the case of products that are currently in stock, we can send you an e-mail when they arrive in our store. We can also advise you on alternative references if required. We wish you a pleasant day. The Lyo team

L

Lucas P.

Rating: 4 out of 5

Published on 29/03/2023 à 11h07

Very fast delivery. I don't know if the product I ordered is effective.

Translated reviews

Response from Freezedried & Co Published on 30/03/2023

Thank you for your feedback. Many people have left their opinion on this reference (single units, batches), which may give you some idea of how to use it and under what conditions. Our customer service is at your disposal should you have any questions. We thank you for your confidence. The Lyo team

A

Antoine R.

Rating: 4 out of 5

Published on 25/03/2023 à 12h27

Quality products, but unfortunately a little expensive.

Translated reviews

Response from Freezedried & Co Published on 27/03/2023

Thank you for your feedback :) Have you heard of the "Bons Plans" section, where you can take advantage of current discounts on a selection of products? If you have any questions, please do not hesitate to contact us. The Lyo team

J

Julie T.

Rating: 4 out of 5

Published on 15/03/2023 à 11h54

On a relatively small order in volume, 1 pierced gel that leaked on everything else. It's a shame

Translated reviews

Response from Freezedried & Co Published on 16/03/2023

Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. The Lyo Team

N

Nicolas P.

Rating: 4 out of 5

Published on 11/03/2023 à 08h25

easy to order on the website, quick to send and receive. prices are high.

Translated reviews

Response from Freezedried & Co Published on 13/03/2023

Thank you for your feedback, especially on our prices. In all transparency, we apply the sales prices recommended by our suppliers, and we are in a context of rising prices. That being said, please do not hesitate to let us know which products you find to be overpriced. We've also included a link to our Bargains section, where you'll find all the latest bargains. If you have any questions, please do not hesitate to contact us. The Lyo team :) https://www.lyophilise.fr/bons-plans-c-3563

H

Hugo R.

Rating: 3 out of 5

Published on 08/03/2023 à 12h20

Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.

Translated reviews

Response from Freezedried & Co Published on 09/03/2023

Thank you for your feedback. My colleagues contacted you by e-mail the day after (March 2) your order (March 1) to warn you of a shortage on a soup. Perhaps it's in your spam folder? Our customer service department will contact you by phone to check on your order. Thank you for your understanding. The Lyo team

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

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Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

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Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

P

Pierre R.

Rating: 3 out of 5

Published on 03/03/2023 à 10h45

Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team

O

Omar M.

Rating: 4 out of 5

Published on 28/02/2023 à 16h52

Choice and speed of delivery

Translated reviews

Response from Freezedried & Co Published on 01/03/2023

Thanks for your comment! Have a nice day ;) The Lyo team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

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Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

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Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

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Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

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Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

C

Comprador Verificado

Rating: 4 out of 5

Published on 15/01/2023 à 18h42

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Translated reviews

Response from Freezedried & Co Published on 16/01/2023

The Lyophilized & Co team thanks you for your note.

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

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Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

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Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

G

Guillaume R.

Rating: 4 out of 5

Published on 08/01/2023 à 14h12

Inadequate packaging for the gourd because it could move around in the box (nothing to hold it in place even if the gourd is attached to a box), but excellent product for going to India.

Translated reviews

Response from Freezedried & Co Published on 09/01/2023

Thank you for your feedback. Our logistics colleagues normally use paper to wedge this type of item. We'll let them know what you think. We wish you a wonderful day and a wonderful expedition to India. The Lyo Team

C

Comprador Verificado

Rating: 4 out of 5

Published on 23/12/2022 à 21h31

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Translated reviews

Response from Freezedried & Co Published on 28/12/2022

Thank you very much :) The Lyophilized & Co team

L

Laurent M.

Rating: 4 out of 5

Published on 21/12/2022 à 17h13

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Laurent M.

Rating: 4 out of 5

Published on 21/12/2022 à 17h13

Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Laurent M.

Rating: 4 out of 5

Published on 21/12/2022 à 17h13

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 21/12/2022 à 14h37

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 21/12/2022 à 14h37

Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 21/12/2022 à 14h37

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

E

Elise D.

Rating: 3 out of 5

Published on 17/12/2022 à 16h59

choice of delivery points too limited

Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Thank you for your feedback. We've counted around twenty relay points in your city district. Were these points suggested to you when you placed your order? We did the test on our side and they appear. We'll be happy to help if you need any further assistance. The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 16/12/2022 à 12h44

Fast

Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Thanks for the note! The Lyophilise & Co team

M

Manon M.

Rating: 4 out of 5

Published on 16/12/2022 à 10h27

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Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Many thanks :) The Lyophilise & Co team

M

Manon M.

Rating: 4 out of 5

Published on 16/12/2022 à 10h27

Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Many thanks :) The Lyophilise & Co team

M

Manon M.

Rating: 4 out of 5

Published on 16/12/2022 à 10h27

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Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Many thanks :) The Lyophilise & Co team

E

Elise R.

Rating: 4 out of 5

Published on 13/12/2022 à 15h19

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Translated reviews

Response from Freezedried & Co Published on 14/12/2022

Many thanks :) The Lyophilise & Co team

E

Elise R.

Rating: 4 out of 5

Published on 13/12/2022 à 15h19

Translated reviews

Response from Freezedried & Co Published on 14/12/2022

Many thanks :) The Lyophilise & Co team

E

Elise R.

Rating: 4 out of 5

Published on 13/12/2022 à 15h19

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Translated reviews

Response from Freezedried & Co Published on 14/12/2022

Many thanks :) The Lyophilise & Co team

C

Claire L.

Rating: 4 out of 5

Published on 08/12/2022 à 13h45

The beef jerky is no surprise....I'd certainly recommend it.....The other products have not yet been tested. On the downside, many products not available on the site, the braised carrots are they really freeze-dried????The site is well done and delivery very fast. You have won a new customer.

Translated reviews

Response from Freezedried & Co Published on 12/12/2022

Thank you for your feedback. Braised carrots are not freeze-dried, but sterilized. You may have noticed that they are heavier. So they don't need to be rehydrated, just reheated using the heating method of your choice. If you have any questions, please do not hesitate to contact us. The Lyo team.

L

Lucas R.

Rating: 4 out of 5

Published on 30/11/2022 à 07h33

Great prices, order and delivery on time, and above all, a French company - perfect!

Translated reviews

Response from Freezedried & Co Published on 30/11/2022

Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team

C

Comprador Verificado

Rating: 4 out of 5

Published on 26/11/2022 à 09h05

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Translated reviews

Response from Freezedried & Co Published on 28/11/2022

Thank you very much :) The Lyophilized & Co team

M

Michel D.

Rating: 4 out of 5

Published on 23/11/2022 à 10h39

I had a problem with the products delivered. The expiration date did not correspond to the one advertised. A simple phone call solved the problem, but I was annoyed at the time. Very good responsiveness, but this can be avoided.

Translated reviews

Response from Freezedried & Co Published on 24/11/2022

Thank you for your feedback, we will pass it on to our logistics and customer service colleagues. Many thanks for your understanding. The Lyo Team

C

Charlotte D.

Rating: 2 out of 5

Published on 18/11/2022 à 11h09

i placed an order with you, and i know it's my fault. i forgot to pay the shipping, i've been waiting for my order for a week and seeing nothing coming, i contacted you. To tell me that I hadn't paid the postage! why didn't you send me an e-mail to remind me? it's stupid! I know I didn't pay attention when I paid! sad though :(

Translated reviews

Response from Freezedried & Co Published on 21/11/2022

Thank you for your feedback. We understand your frustration. Payment must be complete for the order to be dispatched. On our side, my colleagues normally warn us. It seems that there has been human error on both sides. Your order will be shipped today. Have a nice day. The Lyo team.

P

Pierre T.

Rating: 4 out of 5

Published on 14/11/2022 à 16h33

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Translated reviews

Response from Freezedried & Co Published on 15/11/2022

Thanks for the note! The Lyophilise & Co team

P

Pierre T.

Rating: 4 out of 5

Published on 14/11/2022 à 16h33

Translated reviews

Response from Freezedried & Co Published on 15/11/2022

Thanks for the note! The Lyophilise & Co team

P

Pierre T.

Rating: 4 out of 5

Published on 14/11/2022 à 16h33

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Translated reviews

Response from Freezedried & Co Published on 15/11/2022

Thanks for the note! The Lyophilise & Co team

T

Theo M.

Rating: 4 out of 5

Published on 14/11/2022 à 12h43

My entire order was satisfactory.

Translated reviews

Response from Freezedried & Co Published on 15/11/2022

Thanks for your comment! Have a nice day ;) The Lyo team

H

Hugo M.

Rating: 4 out of 5

Published on 14/11/2022 à 08h32

Always satisfied with the service, the delivery care and the website, which is quite clear. The only "reproach" I would make is the notice on the products which is requested much too early. I was quite disappointed with a dried meat and I couldn't give a proper comment because I ate it a few months after ordering and the request was closed.

Translated reviews

Response from Freezedried & Co Published on 15/11/2022

Thank you for your feedback, yes indeed, the reviews are sent after ordering and the link has a lifetime. That said, you can always send them to us by e-mail team(at)lyophilise.com. We'll need a username of your choice, the product reference (code or full name on the invoice) and your review, as well as a rating between 1 and 5. We'll take care of entering it on our site. The Lyo team will be happy to answer any questions you may have.

P

Pierre P.

Rating: 4 out of 5

Published on 09/11/2022 à 10h24

Everything conforms to product service

Translated reviews

Response from Freezedried & Co Published on 10/11/2022

Thank you for your feedback! The Lyo team

A

Antonio G.

Rating: 3 out of 5

Published on 06/11/2022 à 16h44

description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.

Translated reviews

Response from Freezedried & Co Published on 07/11/2022

Thank you for your feedback, we will pass on your comment to our web service. We wish you a nice day. The Lyo Team