The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
The speed with which the parcel was dispatched was amazing, thank you very much ????
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Anais B.
Rating: 3 out of 5
The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).
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Response from Freezedried & Co
Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team
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Claire D.
Rating: 4 out of 5
Excellent selection and customer service! One item was no longer in stock for my order and someone immediately contacted me by phone to replace it with a more expensive item at no extra charge! I'm taking off one star for just one reason: despite an order of nearly 300, shipping isn't even offered... What a shame!
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Response from Freezedried & Co
Thank you for your feedback. Concerning the free shipping, we offer free delivery in a relay point from 70, maybe you didn't see it? Don't hesitate to contact us next time, my colleagues will be able to direct you to the right carrier. We wish you a pleasant shipment. The Lyo team
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Nicolas L.
Rating: 2 out of 5
My last order of almost exclusively CONVAR "Emergency food" products arrived very damaged. Every other box is crushed. - the outer packaging is impeccable: sturdy cardboard without a single dent. - your inner packaging is neat: plenty of bubble wrap. In my opinion, the problem lies in the fragility of the box itself: the sheet metal is far too thin... It seems that the boxes were damaged during transport. Best regards olivier Weyer
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Response from Freezedried & Co
Hello, I'm sorry about this delivery incident and thank you for your feedback. Can you inspect the boxes and take a closer look at the joints? If they are affected, please contact us as soon as possible for a replacement. Our contact details are team(at)lyophilise.com. We wish you a pleasant day. The Lyo team
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Hugo R.
Rating: 4 out of 5
There was part of what I was looking for, that's good.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Jean D.
Rating: 4 out of 5
The delivery of my parcel was extremely fast, order placed the evening at 21h, parcel sent the next morning at 9h! It was afterwards that things got complicated, the post office took 7 days to pick up my parcel, which could not be delivered to the relay for some unknown reason, then finally two days later it was there, but the relay was closed. Next time I'll pay for express delivery to be sure of getting my parcel on time and do justice to the work done by the site.
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Response from Freezedried & Co
Sorry for the inconvenience. We can indeed refer you to other carriers if necessary, but it sometimes happens that there are delivery incidents and that it remains punctual. We wish you a pleasant day. The Lyo team
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Guillaume D.
Rating: 4 out of 5
The speed of delivery is excellent. In terms of products, we really need more organic choices.
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Response from Freezedried & Co
Thank you for your feedback. We're always on the lookout for new recipes from our manufacturers. But it's true that organic products are still in the minority at the moment. That said, the emphasis in recent years has been on 100% natural recipes, i.e. without preservatives or additives. Here are the links to organic and 100% natural recipes. https://www.lyophilise.fr/repas-lyophilises-c-456?f808=oui https://www.lyophilise.fr/repas-lyophilises-c-456?f798=oui
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Manon R.
Rating: 4 out of 5
Hello, Thank you for clearly and promptly notifying us of "incomplete" files. Have a nice day.
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Response from Freezedried & Co
Thank you for your feedback. If you have any questions, please don't hesitate to contact us directly at [email protected] or by phone 02 97 87 23 73. We wish you a pleasant day. The Lyo team
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Carlos M.
Rating: 4 out of 5
The site's ergonomics are very good and easy to use. The packs are really well designed. Perhaps the ability to modify the packs, or use them as a basis for an order, would be even better. The only real negative point is the lack of choice of serious carriers. We only have colissimo and chronopost, the worst on the market in terms of meeting deadlines.
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Response from Freezedried & Co
Thank you for your constructive comments. We'll pass them on to our web colleagues. The Lyo Team
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Jean D.
Rating: 4 out of 5
It's the current problem of lack of choice, but it's everywhere with the current situation.
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Response from Freezedried & Co
Thank you for your understanding. Please do not hesitate to contact us, perhaps we can advise you on alternative solutions? We wish you a pleasant day. The Lyo Team
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Laurent B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo T.
Rating: 2 out of 5
Order placed on 28/06 with only one restocked product announced within two days. The amount has been debited from my account but my order is still waiting to be processed.
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Response from Freezedried & Co
Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team
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Julie B.
Rating: 3 out of 5
Lots of references Lots of leftovers
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Response from Freezedried & Co
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
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Claire M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise D.
Rating: 4 out of 5
Before buying the product, I phoned the store to ask if they had the instruction manual. The answer was yes. Indeed, there is one, but only in English! Very problematic! I'm pleased with the speed of the shipment and with the device in principle, but I'm not experienced enough to give an opinion...
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Response from Freezedried & Co
Thank you for your feedback. Yes indeed, my colleague noticed this and subsequently sent you an e-mail with the instructions in French? All that's left now is to wish you happy testing. The Lyo Team
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Nicolas R.
Rating: 4 out of 5
FAST AND MATCHING PRODUCT
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Karim R.
Rating: 3 out of 5
Package opened and torn, goods in good condition.
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Response from Freezedried & Co
Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Comprador Verificado
Rating: 4 out of 5
They didn't have the product I ordered so I don't rate it 5 stars, but the response was quick and the return was fast.
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Response from Freezedried & Co
Thank you for your feedback, and sorry again for the inconvenience. See you soon, the Lio team
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Charlotte D.
Rating: 4 out of 5
I haven't tried it yet. It's due next weekend
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Response from Freezedried & Co
Thank you for your feedback! We hope you enjoy your tests :) The Lyo team
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Comprador Verificado
Rating: 4 out of 5
Some dishes I find too salty, the desserts could be more varied. Overall I am very satisfied with the purchase. Thank you very much
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Response from Freezedried & Co
Thank you for your comments. We have a filter that only retains low salt dishes. I will send you the example link. Thank you for your confidence. The Lio team https://www.liofilizado.es/platos-liofilizados-con-carne-c-457?f801=si
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Theo R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Lucas R.
Rating: 2 out of 5
The delivery was missing a product. So a lack of vigilance in logistics? can do better.
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Response from Freezedried & Co
Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team
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Antoine R.
Rating: 4 out of 5
Perfect in every way: A wide range of products, in small or large quantities, low prices, secure payment and fast delivery.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Pierre L.
Rating: 3 out of 5
I encountered problems when ordering (error message) but responsive customer service. Product diversity could be improved, especially since several products are sold out. I found little competition. I would probably have gone to decat but products sold out.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Anais M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean R.
Rating: 4 out of 5
Fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Camille L.
Rating: 4 out of 5
Breton company
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Response from Freezedried & Co
Exactly, we're based in Lorient :) Have a nice day. The Lyo team
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Antoine B.
Rating: 3 out of 5
A product that was not in stock was exchanged for another of lesser value, without my having had the opportunity to choose, and I didn't notice the difference in value.
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Response from Freezedried & Co
Thank you for your feedback. On our side, everything was taken care of. Your granola cherry chocolate mousse Fuel was out of stock, so we switched to the Summit to Eat brand, which is from the same manufacturer and produces exactly the same granola cherry chocolate mousse recipe. While the latter was 60 cts cheaper (a credit note was issued for a future order), you gained in the exchange because the recipe is heavier than FUEL's, and the two brands were not initially intended for the same audiences (one for storage, the other for outdoor activities). In any case, my colleagues are in the process of refunding your credit and we hope to have cleared up any doubts about our order management. The Lyo Team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Antoine R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Anais L.
Rating: 4 out of 5
Just been delivered my opinion at the end of the season thank you
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Response from Freezedried & Co
Thanks for your feedback! Happy testing! The Lyo team
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Guillaume D.
Rating: 4 out of 5
Very good
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo P.
Rating: 2 out of 5
The prices are becoming exorbitant, and on top of that you have to pay the postage. I will not advertise. Thank you very much.
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Response from Freezedried & Co
Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.
H
Hugo R.
Rating: 3 out of 5
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
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Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
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Julie D.
Rating: 2 out of 5
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
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Lucia G.
Rating: 4 out of 5
Fast shipping.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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