The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
The products ordered were as requested and the flavour was delicious! On the other hand, the delivery time of 24 to 48 hours was not respected by the delivery service. Fortunately, we received the products one day before our Trek departure.
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Response from Freezedried & Co
Thank you for your feedback and understanding. We're delighted that you were able to trek in good conditions and that we were able to fit into your backpack :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
Nothing to say about the site, just that chronopost delivered to a relay point (which closed early), without going through the address given for delivery. When you want your lyophys before you go on vacation, it's annoying (allow 1 week for it to arrive).
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Response from Freezedried & Co
Thank you for your feedback, and I'm sorry about this delivery incident. Did it affect your vacation? Can you contact us via the contact form? Have a nice day. The Lyo Team
L
Lucie D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume M.
Rating: 4 out of 5
Well-packaged parcel with a note about the reuse of certain boxes that can still be used a 2nd time. This approach is very much appreciated
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Julie T.
Rating: 4 out of 5
+ The speed, possibility of reduction with codes promos! The choice... - unavailable" products should be clearly identified (before clicking on the card)...
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Response from Freezedried & Co
Thank you for your feedback. For all foodstuffs and non-declined materials, a red cross indicates when the product is not in stock, with the words "not available in stock" in red, so you don't have to click on the product sheet? That said, we are working on developing filters to show only products in stock. We wish you a nice day. The Lyo team
L
Lucas D.
Rating: 2 out of 5
I've always given them 5 stars but this time I'm taking off: - 1 star because the choice of freeze-dried dishes was poor (few available); - 1 star because each freeze-dried dish cost almost 2 euros between my two orders (1 month); - 1 star because some freeze-dried dishes were out of stock in 09/2022, i.e. barely 4 months of potential. I'm really disappointed with this last order.
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Response from Freezedried & Co
Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team
E
Elise B.
Rating: 4 out of 5
Fast delivery but a freeze-dried bag from my order turned out to be no longer available and the company replaced it with another bag (from another brand) without asking my opinion. Personally, I would have preferred them to ask me which freeze-dried product I wanted as a replacement.... because tastes and colors are different ^^.
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Response from Freezedried & Co
Thank you for your feedback. We had a stock error on the recipe concerned. My colleagues replaced it with an equivalent recipe so as not to penalize your order and so that it could be dispatched quickly. We usually take the time to warn you, but with the activity before Ascension Day, we tried to be as quick as possible. We apologize for the inconvenience. We hope to see you again on our site. The Lyo team
H
Hugo B.
Rating: 2 out of 5
Not delivered to the right place
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Response from Freezedried & Co
Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73
P
Pierre B.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com
P
Pierre B.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com
P
Pierre B.
Rating: 2 out of 5
-
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Response from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com
J
Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Jean M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
G
Guillaume T.
Rating: 4 out of 5
Fast, efficient ordering
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Lucie P.
Rating: 4 out of 5
My 1st order was "confusing" as the addresses on the labelling were reversed and my parcel was delivered 50 km away to someone whose parcel I received. We were lucky that the address on the bottom label was correct and that I was able to contact the person and proceed with the exchange/return. The commercial gesture on the other hand was up to the mark for my 2nd order (points, reduction and elimination of delivery charges). Another point: the freeze-dried products are of high quality.
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Response from Freezedried & Co
We apologize for the inconvenience... Who knows, the beginning of a new friendship with the person who originally received your order? In any case, many thanks for your understanding, and we hope to see you again on our site. The Lyo Team
N
Nicolas B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
N
Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
N
Nicolas B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
J
Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
Javier G.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent L.
Rating: 4 out of 5
Large selection of products. Super fast shipping. However, with an order of almost 150e, delivery could be free at home..... By relay it's a bit average.
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Response from Freezedried & Co
Thank you for your feedback! It's true that we offer delivery in a "point relais" from 70. Although home delivery is interesting, the opening hours of most shops make it easier to pick up a parcel, and can be less inconvenient than being at home in the case of large parcels. That said, if we have the opportunity to add another type of delivery, we'll be sure to do so. The Lyo team.
A
Antoine B.
Rating: 4 out of 5
Order complete and conform to order. Delivery to collection point D+8 by colissimo. It's important to anticipate your order before your trek.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
Y
Youssef M.
Rating: 4 out of 5
Excellent freeze-dried products: good and calorific enough for treks. Some quite expensive, but the wide choice makes up for this. I recommend this site.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
P
Pierre L.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
N
Nicolas P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
N
Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
N
Nicolas P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
P
Pierre M.
Rating: 3 out of 5
The Chronopost delivery of my order number 114036 arrived at another collection point far from the one requested. I can't pick it up. Can it be repatriated to St Genis Laval or Oullins? Thank you
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Response from Freezedried & Co
My colleagues will check the status of your parcel and get back to you as soon as possible by e-mail. The Lyo team
H
Hugo T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
H
Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
H
Hugo T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
C
Charlotte L.
Rating: 4 out of 5
Fast delivery and good products
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador Verificado
Rating: 3 out of 5
I paid 14 euros for a small package and I think it is very expensive.
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Response from Freezedried & Co
Thank you for your opinion. Regarding the shipping cost, you have paid 6,95 for a delivery to a pick up point in Spain, not 14. You can check this information on your invoice that was in your package. We are looking for other solutions to lower the price, however for the moment this is the best price we can propose. Thank you for your understanding, best regards. The Lio Team
H
Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
H
Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
H
Hugo T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
A
Antoine M.
Rating: 4 out of 5
Fast and compliant!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Carlos R.
Rating: 4 out of 5
Fast delivery and quality products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
L
Laurent D.
Rating: 4 out of 5
Fast delivery in accordance with my order, but it's a good thing they mention the recycling of the boxes......because my parcel arrived ripped on one side! (this was mentioned on receipt of the parcel). Fortunately, my order was not damaged and I'm not angry (but I'm taking away one star!).
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Response from Freezedried & Co
During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty :)
A
Anais T.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Anais T.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Anais T.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Antoine L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
A
Antoine L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
A
Antoine L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Marie P.
Rating: 3 out of 5
Fast delivery. Unfortunately, the pack was punctured and opened.
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Response from Freezedried & Co
Thank you for your feedback. My colleagues will get back to you to resolve this problem. Kind regards. The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
Satisfactory
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Michel P.
Rating: 4 out of 5
Fast delivery, everything is OK. I removed one star because I think the products are a bit expensive.
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Response from Freezedried & Co
Thank you for your feedback. Please do not hesitate to consult our "Good Deals" section https://www.lyophilise.fr/bons-plans-c-3563. Many thanks for your confidence. The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
Generally speaking, what I didn't like were the dents I saw in some of the cans.
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Response from Freezedried & Co
Good morning, Thank you for your opinion, and I am sorry for the problem with the cans. The rations are manufactured in Spain and there is a very strict control. However, during the transport it is possible that the packages are mistreated and that the cans are damaged. If the dents do not allow to consume the dish, do not hesitate to contact us. Thank you for your understanding, best regards. The Lio team
L
Lucas M.
Rating: 4 out of 5
Well, it's just a shame that some products that were supposed to have a 7-year shelf life only had 4 years left, due to long storage.
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Response from Freezedried & Co
Hello Sir, Sorry for the inconvenience, we make a point of checking all dates before sending the goods. Unfortunately, the reference number escaped our attention. We will contact you by email. Thank you for your understanding. The Lyo Team
H
Hugo L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
H
Hugo L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
H
Hugo L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
M
Michel R.
Rating: 4 out of 5
a wide choice!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Antoine L.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
A
Antoine L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
A
Antoine L.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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