The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Delay slightly longer than announced, otherwise no problem.
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Response from Freezedried & Co
Thank you for your feedback and understanding :) The Lyo team
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Pierre R.
Rating: 4 out of 5
well packaged quick delivery not yet tested the taste ^^
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Response from Freezedried & Co
All that remains is for us to wish you an enjoyable tasting experience? The Lyo team
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Hugo M.
Rating: 4 out of 5
good responsiveness and availability of contacts / too little stock / boxes damaged on receipt
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Response from Freezedried & Co
Thank you for your feedback. Indeed, with the Brexit, some English brands take longer to reach us. Concerning your damaged cartons, if you haven't already, I invite you to get in touch with my colleagues if the products have been damaged on team(at)lyophilise.com. The Lyo team
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Hugo L.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Hugo L.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Hugo L.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Antoine D.
Rating: 4 out of 5
Top service and very fast shipping. However, given the price, with orders over 100 (the freeze-dried is not given) it would be nice to add a product as a gift to discover, beyond the points.
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Response from Freezedried & Co
Thank you for your feedback. We understand your request, having said that, we can't accumulate for all orders over 100 loyalty program + gift at the moment. We sometimes run "flash" offers, such as our Trek and GR packs for April with a free nalgene, but this also represents a cost on our part. We also sometimes slip products into orders to let people discover them, but we can't make this a general practice yet. In any case, thank you for your confidence! The Lyo team
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Antoine R.
Rating: 4 out of 5
speed of order dispatch. Discovering the site: surprisingly surprised.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Carlos F.
Rating: 4 out of 5
Product meets my expectations. However, the packaging is too bulky for such a small item and the price of delivery by colissimo is too high.... Try Mondial Relay, it's much cheaper.
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Response from Freezedried & Co
Thank you for your feedback. The adapter I ordered is really small, but it has to fit in a box. Even if we have small boxes, we don't have any models that small. Our shipping costs for delivery in France are offered in a "point relais" for purchases of 70 or more. We work with other networks that offer double the number of relay points and shorter parcel delivery times, which explains why you don't have a Mondial Relay network with us at the moment, but nothing is definitive? In any case, thank you for your confidence. The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
The variety, the quality and the seriousness of the service. up to this moment. We know that everything can change... Congratulations
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
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Jean L.
Rating: 4 out of 5
Fast delivery, fair price, compact packaging. Interesting availability information, especially in these times
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Michel B.
Rating: 4 out of 5
very fast delivery and my order met my expectations
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Verified Buyer
Rating: 4 out of 5
Goods arrived as ordered without problems. One star deducted because I had to open an account to order.
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel M.
Rating: 4 out of 5
A wide range of products to choose from to fill your hiking bag.
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Response from Freezedried & Co
Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust! The Lyophilise & Co team
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Miguel L.
Rating: 4 out of 5
The speed of delivery and the quality of the packaging.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Comprador Verificado
Rating: 2 out of 5
More information about the order pending shipment is missing. So you do not know if it is being prepared, has already been sent, expected time ect.
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Response from Freezedried & Co
Good morning, Your order is pending shipment as the products were not available at the time of your order. Stock information is clearly indicated on the website. We regret that this was not the case at the time of purchase. Our team will contact you by phone or email today. Thank you for your understanding. Best regards, Elodie from Freeze Dried & Co.
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Comprador Verificado
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
A
Anais D.
Rating: 3 out of 5
Almost everything I needed was out of stock and I find the prices quite high. Otherwise it's not bad :)
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Response from Freezedried & Co
Thank you for your feedback. Some rations are indeed out of stock. As far as prices are concerned, we apply the prices recommended by the manufacturers. We invite you to subscribe to the alerts available on the desired product sheets to be notified of arrivals :) Have a nice day.
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
I tasted one bag: very good, I think I'll try some more.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Julie R.
Rating: 4 out of 5
satisfied;nothing to add
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
J
Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
Perfect delivery, on time. A little surprised to see a reused cardboard in a respect of ecology, but to see so much plastic bubble around the products but good. A bit expensive but great quality products with lots of choice. Elodie, great contact, always nice to be close? Next order very soon. Sincerely
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Response from Freezedried & Co
Thank you for your feedback. We understand your surprise, but for the type of products you ordered, we are obliged to cushion the products with bubble wrap to limit the shocks and damage that can occur during transport. We'll pass on your note to our super colleague Elodie... Thanks for your trust and loyalty! The Lyo team
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Guillaume P.
Rating: 4 out of 5
Speed, product quality
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Laurent T.
Rating: 4 out of 5
Everything arrived safely and in good condition.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
E
Elise M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
E
Elise M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
H
Hugo M.
Rating: 3 out of 5
A lot of products are missing, I've been waiting a week for my order because I'm missing a product that was marked available.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime I see that my colleagues have taken the necessary steps to replace the missing products, and your package was dispatched yesterday. Thanking you for your understanding and patience, we wish you all the best for the future. The Lyo Team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas B.
Rating: 3 out of 5
Small packaging too expensive for non-organic
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Response from Freezedried & Co
Thank you for your feedback. Supergarden fruit powders are freeze-dried, which is an expensive process. We apply the manufacturer's recommended retail prices. Having said that, if you're looking for organic powders, I invite you to have a look at Lyfood's Lyo Powders. I've included the link below. They come in packs of around 50 g, with a price range from 4 to 9. So maybe more in your price range. If you have any questions, please don't hesitate to contact the lyo team(at)lyophilise.com. Best regards. The Lyo team https://www.lyophilise.fr/fruits-legumes-c-1440?fb=82&f804=050G&f808=oui
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Lucas D.
Rating: 4 out of 5
Service as fast and efficient as ever. Correspondence between products received and order.
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Marie D.
Rating: 4 out of 5
Received very quickly in Belgium, third order and still ok. It's a pity that many items on the site are awaiting delivery.
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Response from Freezedried & Co
Thank you for your feedback and for the note. It is possible to sign up for alerts directly on the pages of the desired references to be informed of reorders. In any case, we can provide you with information on the items in question, or advise you on alternatives, so don't hesitate to contact us on team[at]lyophilise.com. We wish you a wonderful day. The Lyo team
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Claire M.
Rating: 4 out of 5
It's rare to find savoury cookies specifically for sport. I do short and long trail runs, and the sweet stuff gets saturated very quickly. I don't have time to cook. I finally found these salted crackers. I just find that they still have a little sweet taste. Otherwise very good, very practical, very good.
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Response from Freezedried & Co
Thank you for your feedback. I've included a link to our "savoury" sports nutrition products. Maybe you'll find what you're looking for for your next trails :) Kind regards. The Lyo team https://www.lyophilise.fr/pendant-l-effort-c-1715?f811=sale
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Camille P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Guillaume P.
Rating: 3 out of 5
I placed 2 orders, one delivered within 48 hours and on the site my orders are still waiting to be sent. That's it for the 3 stars, otherwise the site is very good.
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Response from Freezedried & Co
Thank you for your feedback. Thursday afternoon's order is being prepared. Orders placed before 1 p.m. take 48 hours to prepare, and we do not ship on weekends. For your order of the 5th, some products are out of stock, which we expected to receive last week. My colleagues will get back to you to take stock of the situation. Thank you for your understanding. The Lyo team
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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