Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
More information about the order pending shipment is missing. So you do not know if it is being prepared, has already been sent, expected time ect.
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Response from Freezedried & Co
Good morning, Your order is pending shipment as the products were not available at the time of your order. Stock information is clearly indicated on the website. We regret that this was not the case at the time of purchase. Our team will contact you by phone or email today. Thank you for your understanding. Best regards, Elodie from Freeze Dried & Co.
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Comprador verificado
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
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Anais D.
Rating: 3 out of 5
Almost everything I needed was out of stock and I find the prices quite high. Otherwise it's not bad :)
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Response from Freezedried & Co
Thank you for your feedback. Some rations are indeed out of stock. As far as prices are concerned, we apply the prices recommended by the manufacturers. We invite you to subscribe to the alerts available on the desired product sheets to be notified of arrivals :) Have a nice day.
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Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
I tasted one bag: very good, I think I'll try some more.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Julie R.
Rating: 4 out of 5
satisfied;nothing to add
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
Perfect delivery, on time. A little surprised to see a reused cardboard in a respect of ecology, but to see so much plastic bubble around the products but good. A bit expensive but great quality products with lots of choice. Elodie, great contact, always nice to be close? Next order very soon. Sincerely
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Response from Freezedried & Co
Thank you for your feedback. We understand your surprise, but for the type of products you ordered, we are obliged to cushion the products with bubble wrap to limit the shocks and damage that can occur during transport. We'll pass on your note to our super colleague Elodie... Thanks for your trust and loyalty! The Lyo team
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Guillaume P.
Rating: 4 out of 5
Speed, product quality
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Laurent T.
Rating: 4 out of 5
Everything arrived safely and in good condition.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Elise M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo M.
Rating: 3 out of 5
A lot of products are missing, I've been waiting a week for my order because I'm missing a product that was marked available.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime I see that my colleagues have taken the necessary steps to replace the missing products, and your package was dispatched yesterday. Thanking you for your understanding and patience, we wish you all the best for the future. The Lyo Team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas B.
Rating: 3 out of 5
Small packaging too expensive for non-organic
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Response from Freezedried & Co
Thank you for your feedback. Supergarden fruit powders are freeze-dried, which is an expensive process. We apply the manufacturer's recommended retail prices. Having said that, if you're looking for organic powders, I invite you to have a look at Lyfood's Lyo Powders. I've included the link below. They come in packs of around 50 g, with a price range from 4 to 9. So maybe more in your price range. If you have any questions, please don't hesitate to contact the lyo team(at)lyophilise.com. Best regards. The Lyo team https://www.lyophilise.fr/fruits-legumes-c-1440?fb=82&f804=050G&f808=oui
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Lucas D.
Rating: 4 out of 5
Service as fast and efficient as ever. Correspondence between products received and order.
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Marie D.
Rating: 4 out of 5
Received very quickly in Belgium, third order and still ok. It's a pity that many items on the site are awaiting delivery.
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Response from Freezedried & Co
Thank you for your feedback and for the note. It is possible to sign up for alerts directly on the pages of the desired references to be informed of reorders. In any case, we can provide you with information on the items in question, or advise you on alternatives, so don't hesitate to contact us on team[at]lyophilise.com. We wish you a wonderful day. The Lyo team
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Claire M.
Rating: 4 out of 5
It's rare to find savoury cookies specifically for sport. I do short and long trail runs, and the sweet stuff gets saturated very quickly. I don't have time to cook. I finally found these salted crackers. I just find that they still have a little sweet taste. Otherwise very good, very practical, very good.
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Response from Freezedried & Co
Thank you for your feedback. I've included a link to our "savoury" sports nutrition products. Maybe you'll find what you're looking for for your next trails :) Kind regards. The Lyo team https://www.lyophilise.fr/pendant-l-effort-c-1715?f811=sale
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Camille P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Guillaume P.
Rating: 3 out of 5
I placed 2 orders, one delivered within 48 hours and on the site my orders are still waiting to be sent. That's it for the 3 stars, otherwise the site is very good.
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Response from Freezedried & Co
Thank you for your feedback. Thursday afternoon's order is being prepared. Orders placed before 1 p.m. take 48 hours to prepare, and we do not ship on weekends. For your order of the 5th, some products are out of stock, which we expected to receive last week. My colleagues will get back to you to take stock of the situation. Thank you for your understanding. The Lyo team
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Laurent L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Miguel F.
Rating: 4 out of 5
Always a top product, lots of choice. Highly recommend
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Comprador verificado
Rating: 2 out of 5
I am still waiting for my last order, it has not arrived and I have no information about it, since 2/27/22 and it is still waiting for shipment.
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Response from Freezedried & Co
Sorry for the inconvenience. Following our phone conversation, your package was shipped yesterday. One product was missing and will be shipped later. Thank you for your understanding. Best regards, the Lio team
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Theo P.
Rating: 4 out of 5
Lots of choice and fast shipping
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Laurent D.
Rating: 4 out of 5
Great site! Very good products, just a shame that the ones I'm most interested in are often out of stock. More choice on products with 10,15 years shelf life would be great. Otherwise, this is my favorite site for this type of product...
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Response from Freezedried & Co
Thank you for your feedback and we will take your opinion into account when listing new products. For current out-of-stock items, we will be receiving new arrivals over the next few days, so we invite you to sign up for availability alerts for the products in question to receive notifications when they are back in stock. We wish you a pleasant day. The Lyo Team
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Michel L.
Rating: 4 out of 5
Wide choice and quality of products. Inventory management to be improved, too many items out of stock.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas T.
Rating: 4 out of 5
I had the opportunity to order again on your site during your birthday and I thank you for the promotional offer that allowed me to acquire a solar panel and complete some equipment. I really appreciate the speed of preparation and dispatch. The quality of the parcels and the efficiency. I'd like to thank Guillaume for preparing several of my parcels. Otherwise, top site, top customer service, very good product quality. Keep up the good work!
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Response from Freezedried & Co
Wow! Thank you for your opinion, our little team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
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Michel R.
Rating: 4 out of 5
Clear, functional site. It's a pity that when searching by reference, several products are displayed.
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Response from Freezedried & Co
Thank you for your feedback, we will take it into account :) The Lyo team
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Pierre R.
Rating: 4 out of 5
Choice and advice. Wide range. Fast shipping.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team :)
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
CLEAR
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
Nothing to complain about, everything was in order and arrived as expected, I will see with my future purchases if the quality is still there, I recommend this site.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Punctual delivery of the order.
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your confidence. The Lio team :)
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Michel M.
Rating: 4 out of 5
quick and easy order. Only one regret: the parcel was supposed to be delivered to a specific address and it turned out to be the complete opposite.
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Response from Freezedried & Co
Thank you for your advice. I'm sorry to hear about your problem. When a relay point is saturated or closed, parcels are sometimes routed to other relay points. This has the advantage of making the parcel available immediately, but on the other hand and in some cases, it has the disadvantage of being far from the original relay point. The Lyo team
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Julie B.
Rating: 4 out of 5
Plastic cutlery not great. Jerky too expensive 2.90/25g (indicatively 1.58 /45g at LIDL) and too hard.
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Response from Freezedried & Co
Thank you for your feedback on some of the rations we've tested. As for Beef Jerky, can we really compare the Lidl reference, which is undoubtedly of high quality, but whose price is negotiated with a view to selling large volumes through all the stores in France and even Europe? There's no comparison with the recommended retail prices of our various Beef Jerky manufacturers, who are distributed by our company. Please contact us when you place your next order, and we'll be happy to point you in the direction of softer dried meats. The Lyo team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine B.
Rating: 4 out of 5
Satisfied! As an improvement, I'd like more precise information about the volume of water to be added to each sachet, for example with a mark (a mark, a line) for easy use.
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Response from Freezedried & Co
Thank you for your feedback. Indeed, the brand you have selected is qualitative but does not have such information (only written in the text). We can suggest other brands that would be easier to use. Please do not hesitate to contact us. The Lyo team
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