Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
in the box a box of cheese with drips (cheese on top and 2 boxes of rye bread dented bad first experience with you I expect from you a commercial gesture thank you
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Response from Freezedried & Co
I'm sorry to hear about your misfortune. Despite our precautions on the packaging, parcels sometimes fall during transport. Having said that, a dented box doesn't mean that the products can't be used - it all depends on where the damage occurred. My colleagues will get back to you by e-mail later today to assess the situation and advise you on whether or not to use these products, and if so, to suggest an alternative solution. The Lyo team
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Laurent T.
Rating: 4 out of 5
fast delivery, good advice on the site
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Sophie L.
Rating: 4 out of 5
I put 4 stars and not 5 because I find the products very very good but unfortunately I received two bags pierced so they went to the trash but otherwise very very good I recommend
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you shortly by e-mail to identify the products in question. The Lyo Team
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Sophie R.
Rating: 4 out of 5
The clarity of the site, the ease of choice. Didn't buy enough to make suggestions.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
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Elise R.
Rating: 4 out of 5
Received as requested, just need to taste.
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Response from Freezedried & Co
Thank you for your opinion, enjoy your meal! The Lyo team
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Antoine M.
Rating: 4 out of 5
Fast delivery, quick and precise response to a question, compact package
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Guillaume R.
Rating: 4 out of 5
Hello order complies package very well packaged to improve on your site give as much detail as possible on products with more technical characteristics to better inform buyers Thank you
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Response from Freezedried & Co
Thank you for your feedback! We'll take your ideas for improvement into account. The lyo team :)
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Lucas T.
Rating: 4 out of 5
Quick turnaround and product quality.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
Prices are still a little high, but the quality is top-notch. A good point for the delivery in relay point in a very short time after the order.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Michel P.
Rating: 3 out of 5
Products are shipped quickly, but many are out of stock.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking for English brands in particular. It is possible for you to create an alert on the product in shortage to be informed of its return on our online store. You can also contact us and we will direct you to other products. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Fatima B.
Rating: 4 out of 5
Package received quickly. Product as advertised. However, parcel damaged on receipt without damaging the goods.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this transport incident. The Lyo team
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Manon M.
Rating: 4 out of 5
fast order processing and delivery
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Guillaume T.
Rating: 2 out of 5
Unfortunately I did not receive the coli. I have filed a complaint with the Belgian carrier Bpost. File: 1-39418525852.
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Response from Freezedried & Co
Sorry for this incident. I have received your email exchanges with my colleagues, who have opened an inquiry with the carrier and will get back to you as soon as possible. The Lyo team
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Michel M.
Rating: 4 out of 5
Excellent product. The only thing is that the inside zip is not closed properly. Do not take into account the change of delivery address.
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Response from Freezedried & Co
Thank you for your feedback. My colleague has taken the necessary steps in our back office, however we are experiencing computer bugs on some carrier changes. I'm sorry about this. Concerning the zip, normally the bags are sealed, and the zip can indeed be opened without damaging the bag. However, if there's a hole, or the meal escapes from the bag, please contact us for an exchange. The Lyo team
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Jean B.
Rating: 4 out of 5
My order included a sachet of perronin. Unfortunately, the sachet was at the very bottom of the box. As a result, the pressure of other things during transport or packaging caused the bag to open. If you touch the bag where the fastener is, you can feel that it's open. I haven't yet cut the first part marked tear to open. That's where it's open. Just a centimetre long. But that's enough for the powder to come out when I handle the bag. I think this incident can happen to you again if there's too much pressure on one or more pouches. For example, if the package falls when being transported on the various conveyors. If not, everything else is fine.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this incident. My customer service colleagues will get back to you to rectify the situation. Kind regards. The Lyo team.
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Claire L.
Rating: 4 out of 5
product color not in accordance with the website photo .blue on the website and grey with a vague bluish hue on the knife .... nice product ....but a frustration all the same ....
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Response from Freezedried & Co
Thank you for your confidence. For our part, the visual does include shades with grey and blue areas, but in fact the shade seems random. If the product doesn't suit you, we can send you a return label so that you can send it back to us, either for an exchange with another model of the same value, or for a refund. It's up to you. I invite you to contact us on team (at)lyophilise.com or by phone 02 97 87 23 73 to let us know your choice. Have a nice day. The Lyo team
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Comprador verificado
Rating: 3 out of 5
there are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.
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Response from Freezedried & Co
Thank you very much for your comments. We will forward all the problems to our logistics service to improve the tracking of the package in Spain. Sorry for the inconvenience, best regards. The Lio Team
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Comprador verificado
Rating: 3 out of 5
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Response from Freezedried & Co
An incident with your order? Tell us what we can do to improve :) The Lio Team
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Lucas D.
Rating: 4 out of 5
Keep it up, don't change a thing. Your products are top-notch and there's a wide choice. Best wishes Loïc?
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Response from Freezedried & Co
Thank you Loïc for your feedback and encouragement! The Lyo team
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Pierre L.
Rating: 4 out of 5
GOOD PRODUCT
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
All OK, nice send. Not the more "easy to track" package.
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Response from Freezedried & Co
Thank you very much for your feedback! :)
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Karim R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Karim R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sabrina R.
Rating: 4 out of 5
Very good! On time and correctly packed. Conforms!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Antoine D.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Antoine D.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Laurent D.
Rating: 4 out of 5
I really appreciate the choice of products, the quality of the food, and the customer service. The negative point comes from the fact of using the same photos and same text to describe 2 products of the same range but different nevertheless (ex: Esbit pocket stove) because in the end I had to buy the 2 following this problem.
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Response from Freezedried & Co
Thank you for your feedback. Although the correct dimensions are indicated at the bottom of the product data sheet, an error has crept into our description. My colleagues in Customer Service will get back to you to suggest solutions. The Lyo Team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire L.
Rating: 4 out of 5
The packaging was too light and arrived completely open, but the intended contents were inside.
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Response from Freezedried & Co
Thank you for your trust. During transport, parcels may fall beyond our control. However, we have asked our logistics colleagues to reinforce the parcels with regard to the weight of the type of products you have ordered. The Lyo team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
The self-heating system works well although it can be a bit dangerous if you do it wrong, as it heats up all at once and you can burn yourself. The taste of the food will depend on taste. The Fusilli al Pesto one tastes pretty bad and is very runny. The Bolognese one has a decent flavor, although nothing to do with the real thing, of course. It is what it is for.
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Response from Freezedried & Co
Thank you very much for your note. Indeed, the system must be handled with care as the plates can be very hot. We are working on instructions to avoid any problem. You can also give your comments on the product sheets of each item on our website. Thank you very much for your understanding, best regards. Elodie from Freeze Dried & Co.
C
Comprador verificado
Rating: 4 out of 5
A complete and quality catalog. The customer service was a bit slow. 24 hours between my consultation and the response meant that the order did not arrive in time for an outing where we were going to test the products. Tested some of them in the office, the quality is excellent.
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Response from Freezedried & Co
Thank you very much for your comment. We have encountered some problems with our courier, sorry if our response was late. However your package has been shipped the same day with a delivery in 3 working days. Thank you very much for your understanding. Best regards, Elodie from Freeze Dried & Co.
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Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
Vast choice on the site, but far too frequent stock-outs.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking. Please do not hesitate to contact us directly to let us know which products you were looking for, we will undoubtedly be able to direct you to equivalent or higher quality products. It is also possible for you to create an alert on the product in shortage to be informed of its return on our online store. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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