Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
On September 21 I made an inquiry which was never answered. I could not choose how to pick up the order in store, since it was impossible for me to enter my phone number in the form on the website. I had to choose to have the package sent to my home address and to make matters worse, they were not able to put the delivery address correctly, which meant that Seur was still unable to deliver the package to me on the 29th, having to delay an outing to the mountains that I had planned. I had to be the one to change the wrong address set by Liofilizado so that Seur could deliver the package to me.
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Response from Freezedried & Co
Thank you for your comment and sorry for the inconvenience caused during your order. We have checked and we have no inquiries, mails from our side. Our system prints the labels directly with the address you added. We do not understand what happened. We will refund the shipping charges for the delay and delivery problems. Do not hesitate to call us when there is a problem. Thank you for your understanding, best regards. Elodie from Freeze Dried & co
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Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel L.
Rating: 4 out of 5
Fast delivery, care for recycling and packaging
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Verified buyer
Rating: 4 out of 5
Swift handling of error in point of delivery. I chose one at checkout, the order confirmation showed another and the tracking a third. Handled swiftly with no fuss.
Response from Freezedried & Co
Thank you for your trust! The Freezedried & Co team
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Laurent R.
Rating: 3 out of 5
Good value for money, but it's still an army-style ration box from the end of the last century. Fortunately, today's products are of better quality.
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Response from Freezedried & Co
Thank you for your feedback on this product. You can leave your opinion on the product directly via an email type "Relance avis" via the address team(at)lyophilise.com ;) Kind regards from the Lyo team
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Antonio M.
Rating: 4 out of 5
The quality is correct, but as always a little too expensive...
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Response from Freezedried & Co
Thank you for your feedback. Please do not hesitate to consult our "Good Deals" section https://www.lyophilise.fr/bons-plans-c-3563. Many thanks for your confidence. The Lyo team
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Comprador verificado
Rating: 4 out of 5
I am a vegetarian, I find little variety. In addition, some items are out of stock.
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Response from Freezedried & Co
Thank you for your comment and sorry you had difficulties in finding vegetarian recipes. Here is a link that should help you for vegetarian freeze-dried meals with most of the references in stock: https://www.liofilizado.es/platos-liofilizados-vegetarianos-c-459 Thank you for your confidence, the team of Lyophilise & Co.
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Laurent D.
Rating: 4 out of 5
Prices a little below the market, choice of products, but too many out-of-stocks, resulting in a half-done order.
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Response from Freezedried & Co
Thank you for your feedback. We look forward to seeing you again. We are experiencing temporary stock-outs, due to various factors depending on the brand: Brexit, strong summer demand, difficulties in restocking raw materials for certain manufacturers. Please feel free to create dispos alerts for the products you are looking for to be notified of any returns, or to contact us directly if necessary. Thank you for your understanding. Sincerely yours, the Lyo team
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Antoine P.
Rating: 2 out of 5
I've been waiting for my order for a week with no explanation.
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Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. In the meantime, my colleagues have come back to you to resolve the problem. Thank you for your understanding and trust. The Lyo Team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
fast delivery and willing to listen if there is a problem .
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel P.
Rating: 4 out of 5
Good. Order and stock indication correspond to reality. Attractive prices. Professional team. Shipping took a little while, but other than that, TOP!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Pierre D.
Rating: 2 out of 5
Fast delivery neat nothing to say But the product cement bottle A unfortunately worthless three times I tried to put my bridge it does not even hold and yet I followed all the steps indicated plus the viewing of quite a few videos in short honestly I am disappointed.
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Response from Freezedried & Co
Thank you for your feedback on our company and the DentaPass product. It's not always easy to do your own treatment and we understand your disappointment. In any case, the use of this emergency kit must be followed by a visit to the dentist within 30 days of use. We hope that everything has since returned to normal. Sincerely yours, the Lyo team
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Hugo B.
Rating: 4 out of 5
Degressive lot would be a plus
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Response from Freezedried & Co
Thank you for your feedback and your confidence. The Compact Rations section allows you to order by the unit or by batch, with a sliding scale of charges for larger quantities. The Lyo team https://www.lyophilise.fr/rations-compactes-c-473
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Comprador verificado
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Antoine B.
Rating: 4 out of 5
The choice of products and customer service is top notch. I would have liked an e-mail to warn me of the waiting time due to lack of stock. I had to ask them myself why after 3 weeks my order had still not been dispatched. they explained to me that there was a restocking problem with their supplier and offered to send me my order partially, or to wait or to be reimbursed for the missing item. it was great, i would have given them 5/5 if they had contacted me earlier to let me know :)
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Response from Freezedried & Co
We're a small company, we want to do things right and we should have come back to you regarding your order. However, we are delighted that you were able to receive your products on time. The Lyophilise & Co team thanks you for your comment :)
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
Order received promptly and responsive after-sales service
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Response from Freezedried & Co
Thank you for your feedback. Sébastien from the Lyo team
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Sophia A.
Rating: 4 out of 5
Ration and nutritional intake are good, but the quality of the dishes is not particularly varied.
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Response from Freezedried & Co
Thank you for your feedback. Please let us know by email team[at]lyophilise.com what improvements you'd like to make to the products for future productions. Sincerely yours, Team Lyo
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Comprador verificado
Rating: 3 out of 5
I like the store for its variety of products, fast shipping and reasonable prices, especially with regard to shipping costs. I received the goods for this order on time, but the four cans of freeze-dried product were damaged, two of them with significant bumps and deformations. These damages could hardly have been caused by the transport, as the can of freeze-dried product was damaged.
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Response from Freezedried & Co
Thank you for your comment and sorry for the problem encountered on your order. The cans are well checked before the package is shipped. If there is a problem about a can, the information is well written on the website and they are sold with a discount. Then, the problem comes from the delivery - the cans are very fragile. Our service will contact you to solve the problem. Thank you very much for your understanding. Best regards, Elodie from the Lyophilized & Co team.
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Hugo D.
Rating: 4 out of 5
This is my first order and I haven't tested the filter on the gourd yet so it's hard to say. Fast shipping
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Response from Freezedried & Co
Thank you for your feedback! Please don't hesitate to come back to us if you have any questions or requests. :-) Sébastien from the Lyo team
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Pierre D.
Rating: 4 out of 5
Good quality products, sufficient and eco-friendly packaging (recycling), the only downside was the last-minute change to the delivery point.
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Response from Freezedried & Co
Many thanks for your feedback. :-) We'll see what happened with the carrier. Do not hesitate to come back to us by email or phone to give us more details. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Pierre T.
Rating: 3 out of 5
I was disappointed by the packaging, in fact I ordered cookies that arrived all broken. Too bad they weren't packaged better.
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Response from Freezedried & Co
Sorry for the inconvenience, we'll pass on the information to our logistics department. Our customer service will contact you by email to resolve the problem. Thank you for your understanding. The Lyo Team
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Laurent D.
Rating: 4 out of 5
I liked the speed of shipment. On the other hand, the product had already been unpacked and the gift promised with the order was not present!
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Response from Freezedried & Co
Thank you for your feedback and comment! Looking at your order, indeed, you met almost all the conditions.... but you forgot to enter the code that allowed you to add this gift ;) Thank you for your understanding. The Lyo team
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Michel T.
Rating: 4 out of 5
I ordered freeze-dried products and received them 3 days later. Delivery on time, impeccable packaging. I have not yet tested the freeze-dried products.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
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Lucia R.
Rating: 3 out of 5
Delivery in 48h announced Order made on 24 July Package received on 02 August. Good products otherwise very good quality
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Response from Freezedried & Co
Thank you for your feedback. We ship within 48 hours, and depending on the carrier chosen, in this case La Poste, you should allow 48 hours for delivery. You experienced 2 delays, one in shipping and one in delivery... First of all, we don't dispatch orders at weekends. Even so, your order should have left our premises on the evening of the 27th, but faced with an influx of orders, we had to process orders and emergencies in order of arrival. As for delivery, we're delighted that you received your parcel today, as the tracking on the Post Office's website seems to be a bit tricky! In any case, thank you for your understanding. We look forward to seeing you on future adventures. The Lyo Team
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Nicolas D.
Rating: 4 out of 5
There are lots of freeze-dried dishes to choose from. There used to be a "natural compositions" section or something like that. Because I avoid preparations with preservatives and other products. Also, you can't save a list of items you usually buy. Except for the order history, but you have to click on each product.
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Response from Freezedried & Co
Thank you for your feedback. At the end of this review, I've included a link to the 100% natural section for freeze-dried products and sports nutrition. With our brand new site, you can add a product to a list of favorites by clicking on the backpack on the product sheet you're interested in. This list can then be found in your personal space. Have you tried it? The Lyo team is at your disposal if you have any questions ;) Freeze-dried: https://www.lyophilise.fr/100-naturel-c-2709 Sports Nutrition: https://www.lyophilise.fr/100-naturel-c-2711
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Elise D.
Rating: 2 out of 5
I was offered (so I paid) a colissimo delivery on a friday in the early afternoon. but as the order is only processed from monday, I received it on wednesday, so after my departure on Bivouac. so I'll keep my meals for my next Bivouac.
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Response from Freezedried & Co
Thank you for your feedback. For a postal order, it takes 4 days on weekdays. 2 for shipping and 2 for delivery. According to our back office, you ordered on Friday July 23 at 14:09. Our orders are prepared within 48 hours from Monday to Friday (excluding Saturday and Sunday). Your order was therefore dispatched on Monday at the end of the day when the Post Office picked it up, and reached you on Wednesday. Delivery times were respected. Having said that, please don't hesitate to contact us by phone or via the contact form to let us know how urgent your order is?
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Theo M.
Rating: 4 out of 5
quality product
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Julie P.
Rating: 4 out of 5
The eggs were average but the other 2 dishes were good.
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Response from Freezedried & Co
Thank you for your feedback! You can rate our products directly via a special email dedicated to product reviews. Scrambled eggs be damned ^^ . The Lyo team thanks you for taking the time to rate us. Have a nice day.
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Fatima M.
Rating: 4 out of 5
It's too early to say, as I haven't yet had a chance to taste the products. On the other hand, I find that there's a lot of plastic packaging for the quantity of food contained.
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Response from Freezedried & Co
Thank you for your feedback. Your comment probably relates to the fruit? If so, the brand does indeed use the same bags as for these recipes, no doubt for reasons of accounting for their machines but also for cost, as they are cheaper for large volumes (and conversely, there could be a knock-on effect on prices). That said, your comment is right on and we'll be sure to let them know. Thank you for your confidence and enjoy your wine. The Lyo team
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Manon B.
Rating: 4 out of 5
A wide variety of products and many vegetarian options.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Nicolas T.
Rating: 4 out of 5
On-time delivery, product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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