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M
Rating: 4 out of 5
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Good service, but some descriptions should be improved, as they are not translated into Spanish.
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Response from Freezedried & Co
Thank you for your comment, we are working on the translations for our website. It is a very long work but we want to update the site very quickly. Thank you for your understanding and if you have any questions please do not hesitate to contact us. Best regards, the Liofilizado team
L
Rating: 4 out of 5
The speed of reception. On the other hand, I can't give my opinion on the lyo dishes, I haven't tasted them. On the next page, you should put a box: no opinion. If I haven't dealt with customer service, if I haven't tasted the dishes, how can I rate them?
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Response from Freezedried & Co
Hello Sir, thank you for your comment. Unfortunately, Trusted Shops manages the feedback form directly. Nevertheless, you don't have to answer if you didn't need us :) After tasting, you can post your comments directly on the item sheets on our site. See you soon, the Lyophilise & Co team
J
Rating: 3 out of 5
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J
Rating: 4 out of 5
Packaging too bulky
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L
Rating: 4 out of 5
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L
Rating: 4 out of 5
clear site but product a bit expensive
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence and we wish you all the best. Elodie from the Lyophilise & Co team
L
Rating: 4 out of 5
Hello, Perhaps a clear instruction manual in large letters and practical recommendations on use? I haven't tried it yet, so 4
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. Each manufacturer indicates on the sachet the instructions for rehydrating the dishes. It's a very simple process: add the water indicated on each sachet, stir and wait the time indicated before tasting. Instructions for use are also given on the site's product sheets, along with advice on how to use them. Thank you for your confidence. Elodie from Lyophilise & Co
A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Fast and careful delivery, products arrived well, but the freeze-dried meal pack costs more than if you buy it separately, and not just a little. I hadn't paid much attention to that and I'm very disappointed.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry for your disappointment. The 7-day pack is more expensive because of its packaging, which allows for better preservation. We apply the manufacturer's recommended price, but we are checking with the manufacturer to better understand the reason for this difference. We'll get back to you shortly by e-mail. Thank you for your understanding. Elodie from the Lyophilise & Co. team.
N
Rating: 4 out of 5
Quality-price ratio and speed Too bad the packaging is always too light Original cardboard packaging so arrives with the corners mishandled by carrier Already raised during my previous order Useless inquiry if no correction Still a shame
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Response from Freezedried & Co
Thank you for your feedback. We have launched an internal investigation to understand how the incident happened again. We are committed to meeting and satisfying all customer requests. We hope you will place your trust in us again. The Lyophilise & Co team
S
Rating: 4 out of 5
A variety of products to suit all budgets. Fast delivery. Great!
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H
Rating: 4 out of 5
Product quality.
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A
Rating: 4 out of 5
Order delivered promptly, but contrary to what I read on the site, I did not receive any certificate concerning the MHD date indicated on certain items, which is much longer than indicated. https://www.lyophilise.fr/A-3804-pain-de-seigle-500-g-15-ans.aspx
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Response from Freezedried & Co
Hello, I understand your question, it is an oversight on our part when preparing the packages. We will send you a private email with the durability certificate. Thank you for your understanding and trust. The Lyophilise & Co. team
G
Rating: 4 out of 5
Responsive customer service.
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M
Rating: 3 out of 5
delivery problem / chrono post delivered in 7 days: problem reported but no response ...
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Response from Freezedried & Co
Hello, thank you for your feedback. We sent you feedback on October 14 and 16, but perhaps our emails fell into your spam folder. Could you please check? If you wish, you can contact us directly by phone on 02 97 87 23 73. The Lyophilise & Co. team
L
Rating: 4 out of 5
nothing to complain about it's correct
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G
Rating: 4 out of 5
The taste of cheese and potato.
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M
Rating: 2 out of 5
Products too expensive (JIMINI'S insects)
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding the pricing of Jimini's products, we apply the prices recommended by the brand. We hope you are satisfied with our products. If you're looking for protein snacks, we've got a great catalog of dried meats that will delight your taste buds and suit all budgets, as we offer a wide range of references. The Lyophilise & Co. team
M
Rating: 4 out of 5
very good service. some freeze-dried packs take up much more space than others of equivalent weight I'll be back Etienne
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J
Rating: 4 out of 5
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C
Rating: 3 out of 5
A little late
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Response from Freezedried & Co
Sorry for the inconvenience, your order has been shipped quickly by our service. However, the transit to the Canary Islands may vary and take time with customs. Thank you for your understanding, best regards. The Lyophilized team
M
Rating: 4 out of 5
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L
Rating: 4 out of 5
Good material
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N
Rating: 4 out of 5
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M
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. We are committed to customer satisfaction, so if something goes wrong with your order or anything else, please let us know by email [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
H
Rating: 4 out of 5
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G
Rating: 4 out of 5
Wide choice, easy ordering. Make the delivery price proportional to the order price.
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Response from Freezedried & Co
Thank you for your confidence. Delivery is free for purchases over 70 for delivery to a relay point in France. This is not yet the case for delivery to Belgium, where the Colissimo rate of 8.95 applies. If, in the future, free shipping to any country (subject to a certain amount) were to be introduced, Belgium would surely be the first country to benefit :) In the meantime, we thank you for your understanding and loyalty. The Lyophilise & Co. team
L
Rating: 4 out of 5
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M
Rating: 4 out of 5
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L
Rating: 3 out of 5
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J
Rating: 4 out of 5
Order prepared and dispatched quickly. On orders of this kind of amount, a small sample or small "gifts" would have been really appreciated :-)
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Response from Freezedried & Co
Thank you for your trust and your feedback. We'll be launching a new site early this year, with a loyalty program to thank our loyal customers :)
H
Rating: 4 out of 5
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C
Rating: 4 out of 5
Easy ordering, smooth payment, quick shipping and delivery. Two of the products arrived with small dents in the packaging despite being protected with bubble wrap.
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Response from Freezedried & Co
Thank you very much for your comment, if you have any problem with damaged packaging you can contact us at this address: [email protected]. Sorry for the inconvenience, best regards. The Liofilizado.es team
N
Rating: 2 out of 5
Disappointed, given the price of the products, I expected a higher quality than the products you can find in supermarkets much cheaper for example: too many additives, meat or fish dishes where there is almost no product, cooking meat or fish or cubes of cheese imperfect (remains too hard) even after 15Min of rehydration ... in short not convinced.
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Response from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another (many brands no longer use preservatives or additives). So please don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes and can direct you to some of our brands' leading recipes. Thank you for your understanding. Team Lyo.
J
Rating: 3 out of 5
Hello, I have received 6 boxes, but there is no protection in the cardboard box: as a result, two boxes are damaged (dents). Does this affect the expiration date of the product? Otherwise impeccable.
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Response from Freezedried & Co
We apologize for the inconvenience. Our customer service department has contacted you. If they are only sunken, there will be no conservation problems. It is important to check that they are not pierced and that the dent is not in the joints. We will notify logistics of this incident so that it doesn't happen again. Thank you for your trust and loyalty. The Lyophilise & Co team
N
Rating: 4 out of 5
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K
Rating: 4 out of 5
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P
Rating: 4 out of 5
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V
Rating: 4 out of 5