The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
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Paul J.
Rating: 4 out of 5
following a purchase from 27/11/2025
Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...
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Response from Freezedried & Co
We are delighted that the equipment and our exchanges have satisfied you. Regarding the transport, we are doing what is necessary with the provider to improve this point. Happy that the package arrived well
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Philippe G.
Rating: 3 out of 5
following a purchase from 28/12/2025
I am very satisfied with the products you sent me
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Patrick L.
Rating: 4 out of 5
following a purchase from 01/12/2025
The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.
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Response from Freezedried & Co
Thank you for your feedback, we are delighted that the products met your expectations.
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
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Jorge O.
Rating: 4 out of 5
following a purchase from 31/12/2025
The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made
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Response from Freezedried & Co
Thank you for sharing your experience. We regret that the shipping was slower than expected and that the information was not as clear as it should have been. We take note to improve in these aspects. We are glad to know, however, that you are very happy with the orders made. Thank you for your trust!
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Luca G.
Rating: 2 out of 5
following a purchase from 15/12/2025
The freeze-dried food containing potatoes and meat caused serious gastrointestinal problems for everyone. The rice-based food and desserts did not cause any problems. Except for the desserts, in all the preparations there was the classic underlying taste of preservatives. This was very pronounced in the products with meat and potatoes.
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Response from Freezedried & Co
Thank you for reporting what happened. We are very sorry to learn that the product caused gastrointestinal disturbances to the entire team and that the taste was not satisfactory. This is a serious feedback that we take with the utmost attention. We invite you to contact us directly providing, if possible, the batch number and the expiration date of the product, so that we can carry out the appropriate checks and offer you a suitable solution. We sincerely apologize for the inconvenience and look forward to your feedback.
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Tiffany M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Prices are high but the products are very good.
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Valerie C.
Rating: 4 out of 5
following a purchase from 23/11/2025
Great site but just a bit slow on delivery
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Response from Freezedried & Co
Hello, we apologize for the delivery delay and are continuously working with our carriers to improve it. See you soon!
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Hervé F.
Rating: 4 out of 5
following a purchase from 03/01/2026
Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.
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Response from Freezedried & Co
Thank you for your report. We apologize for the condition of the carton upon arrival and take note of your comment on strengthening the packaging.
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Loic V.
Rating: 2 out of 5
following a purchase from 05/12/2025
Chaotic delivery, delivery location poorly informed or incorrect. Some of the freeze-dried meals were inedible (way too salty, feedback shared by several others)
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Response from Freezedried & Co
We sincerely apologize for the issues encountered during delivery, particularly regarding the location error, as well as for your disappointment with some freeze-dried meals. This is clearly not the experience we wish to offer.
Regarding the taste, especially the overly salty aspect, we understand your comment: perception can vary depending on recipes and individuals, but your feedback is well noted for recipe improvement.
Please feel free to contact us directly.
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Fernando L.
Rating: 3 out of 5
following a purchase from 28/11/2025
the packaging (parcels) is too compressed and does not take into account the rough handling that the parcels undergo during transport: in all my orders, the parcel always arrived damaged and already opened on at least one side; so far no problem because it is not fragile product but in the last delivery 5 packets of chicken pasta were lost, at 5€ per packet that is expensive especially for me who decided to eat only your food for the next 2 years. I am wondering if I made the right choice because I order 62 packets per month corresponding to 2 meals a day and if I always have the same problem it becomes a hassle to manage meals and ensure that I do not lose my money. This is only meant to be constructive feedback because the products are wonderful. Thank you.
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Response from Freezedried & Co
Hello,
We sincerely apologize for the condition of the parcels received and for the loss of the 5 packets during your last order — this is clearly not normal.
Your comment on the packaging is very relevant and has been taken into account to improve our packaging in light of transport constraints.
We thank you for your trust and loyalty, and remain at your disposal for compensation of the missing products.
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Patrice P.
Rating: 3 out of 5
following a purchase from 29/08/2025
Relatively correct service, issues with the item (charger battery) defective cable after 2 charges.
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Response from Freezedried & Co
Hello,
Thank you for your feedback and sorry for the issue encountered with the charger cable.
To help you quickly (replacement, customer service solution), I invite you to make a customer service request by email to [email protected].
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Philippe N.
Rating: 2 out of 5
following a purchase from 30/10/2025
Delivery made to another municipality, 20 km to go...
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Franck T.
Rating: 4 out of 5
following a purchase from 15/10/2025
nothing to report
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Eric B.
Rating: 4 out of 5
following a purchase from 15/10/2025
compliant
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Serge D.
Rating: 4 out of 5
following a purchase from 09/10/2025
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
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Corentin R.
Rating: 2 out of 5
following a purchase from 06/10/2025
Very disappointed with this water bottle. It leaks as soon as you tilt it: as long as it stays upright, it's fine, but as soon as it moves in the bag, or if you lift it too high to drink, it's a disaster. Given the price, I strongly advise against it.
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Olivier B.
Rating: 4 out of 5
following a purchase from 30/09/2025
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
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Agustín S.
Rating: 4 out of 5
following a purchase from 29/09/2025
Wide range of products. Fast and effective service. Recommendable.
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Jean Louis B.
Rating: 4 out of 5
following a purchase from 14/09/2025
Very good, I am happy with my delivery.
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Stephane L.
Rating: 3 out of 5
following a purchase from 19/07/2025
Not being part of my usual diet, it was complicated for me to eat only your products for 7 days, morning, noon, and night. After that, it allowed me to be completely self-sufficient.
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Asuncion B.
Rating: 4 out of 5
following a purchase from 11/09/2025
It arrived well, but there were a few days of delay and they took time to get in touch with me.
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Eric M.
Rating: 4 out of 5
following a purchase from 10/09/2025
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
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Naurine C.
Rating: 4 out of 5
following a purchase from 02/09/2025
Lack of variety.
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Claude B.
Rating: 4 out of 5
following a purchase from 31/08/2025
Impressive delivery speed...
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Christophe H.
Rating: 3 out of 5
following a purchase from 24/08/2025
4 days to ship an order that never arrived. But no problem to get a refund.
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Patrick G.
Rating: 3 out of 5
following a purchase from 20/08/2025
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
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Brendan W.
Rating: 3 out of 5
following a purchase from 10/07/2025
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Response from Freezedried & Co
Hi there,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
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Denis B.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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Ricardo M.
Rating: 4 out of 5
following a purchase from 20/08/2025
Everything as planned
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Grégoire G.
Rating: 3 out of 5
following a purchase from 11/07/2025
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
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Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
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Bernadette C.
Rating: 2 out of 5
following a purchase from 17/08/2025
no response to my email regarding the gift indicated on the site and not received
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Response from Freezedried & Co
Hello Bernadette,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
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Lucas P.
Rating: 4 out of 5
following a purchase from 15/08/2025
Slightly late shipping, nothing to report for the rest, good products.
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Jennifer D.
Rating: 4 out of 5
following a purchase from 19/08/2025
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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Olivier G.
Rating: 3 out of 5
following a purchase from 12/08/2025
I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.
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Esteban B.
Rating: 4 out of 5
following a purchase from 12/08/2025
A good product
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Jorge S.
Rating: 4 out of 5
following a purchase from 30/07/2025
Everything is correct. The only downside is that you say you send it the same day if everything is in stock and in my case that was not true
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Bertrand V.
Rating: 4 out of 5
following a purchase from 31/07/2025
Order as expected sent in a few days
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Allan A.
Rating: 3 out of 5
following a purchase from 02/08/2025
Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france
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Niels T.
Rating: 4 out of 5
following a purchase from 06/08/2025
Quick delivery, competitive pricing, broad range of products.
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