English 
J
Rating: 4 out of 5
Very good, I am happy with my delivery.
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
Not being part of my usual diet, it was complicated for me to eat only your products for 7 days, morning, noon, and night. After that, it allowed me to be completely self-sufficient.
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A
Rating: 4 out of 5
It arrived well, but there were a few days of delay and they took time to get in touch with me.
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E
Rating: 4 out of 5
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
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N
Rating: 4 out of 5
Lack of variety.
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C
Rating: 4 out of 5
Impressive delivery speed...
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C
Rating: 3 out of 5
4 days to ship an order that never arrived. But no problem to get a refund.
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P
Rating: 3 out of 5
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
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B
Rating: 3 out of 5
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Response from Freezedried & Co
Hi there,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
D
Rating: 4 out of 5
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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R
Rating: 4 out of 5
Everything as planned
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G
Rating: 3 out of 5
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
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Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
B
Rating: 2 out of 5
no response to my email regarding the gift indicated on the site and not received
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Response from Freezedried & Co
Hello Bernadette,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
L
Rating: 4 out of 5
Slightly late shipping, nothing to report for the rest, good products.
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J
Rating: 4 out of 5
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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O
Rating: 3 out of 5
I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.
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E
Rating: 4 out of 5
A good product
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J
Rating: 4 out of 5
Everything is correct. The only downside is that you say you send it the same day if everything is in stock and in my case that was not true
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B
Rating: 4 out of 5
Order as expected sent in a few days
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A
Rating: 3 out of 5
Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france
N
Rating: 4 out of 5
Quick delivery, competitive pricing, broad range of products.
D
Rating: 3 out of 5
The transport company very bad
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F
Rating: 3 out of 5
Too many difficulties in placing an order for mostly unavailable products.
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Response from Freezedried & Co
Hello Franck,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
N
Rating: 3 out of 5
Products received after our departure. Partly our fault, we should have acted sooner.
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L
Rating: 4 out of 5
Overall I would say good although the recipes containing the pasta always resulted in being still uncooked and crunchy during the bite
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V
Rating: 2 out of 5
The deadlines are well respected, unfortunately I received 2 burst gels and I have no feedback from the after-sales service.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the inconvenience. After checking, a response has indeed been sent to you. In August, our customer service was heavily solicited, which unfortunately extended our after-sales processing times — our apologies.
Thank you again for your patience.
Best regards,
Thank you for your message and sorry for the inconvenience. After checking, a response has indeed been sent to you. In August, our customer service was heavily solicited, which unfortunately extended our after-sales processing times — our apologies.
Thank you again for your patience.
Best regards,
J
Rating: 4 out of 5
Everything correct
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C
Rating: 4 out of 5
The carbonara pasta was inedible.
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J
Rating: 3 out of 5
Hello, order well delivered but late, more than 3 days late!
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Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
T
Rating: 2 out of 5
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
A
Rating: 2 out of 5
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
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Response from Freezedried & Co
Hello,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
A
Rating: 3 out of 5
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
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Response from Freezedried & Co
After checking, you chose Standard shipping and your order was placed during a peak period. Here is what we indicate on our site:
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
F
Rating: 4 out of 5
Varied products and shipped quickly
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P
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Very good
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J
Rating: 2 out of 5
They promised goods with a shelf life of three years but sent products with an expiration date of less than six months,......refunded 50%
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S
Rating: 4 out of 5
top
F
Rating: 4 out of 5
Compliant with the order, hyper fast delivery
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L
Rating: 4 out of 5
Very practical, overall satisfactory quality. However, we were disappointed by the shepherd's pie. All other dishes were correct and helped us out well. The service is excellent: ease of ordering and payment, delivery options, packaging, delivery time.
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P
Rating: 2 out of 5
My order arrived much later than the estimated delivery date by which point I'd had to buy a similar product elsewhere. However the product has now arrived and is good value.