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Y
Rating: 4 out of 5
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
These are very good products but the prices are high....
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M
Rating: 4 out of 5
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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J
Rating: 4 out of 5
all good, small problem with the shipment
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L
Rating: 4 out of 5
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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A
Rating: 4 out of 5
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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H
Rating: 2 out of 5
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
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C
Rating: 3 out of 5
The products and the price are very satisfactory. However, delivery was deplorable!
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M
Rating: 4 out of 5
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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I
Rating: 4 out of 5
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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G
Rating: 2 out of 5
No news about the replacement of a damaged package
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M
Rating: 4 out of 5
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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A
Rating: 2 out of 5
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
M
Rating: 4 out of 5
Top
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L
Rating: 4 out of 5
Satisfied. Product meets expectations.
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F
Rating: 2 out of 5
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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C
Rating: 4 out of 5
Top!
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S
Rating: 4 out of 5
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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C
Rating: 4 out of 5
Good quality and the order arrived very quickly.
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J
Rating: 3 out of 5
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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D
Rating: 4 out of 5
A bit too early to give a relevant opinion
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E
Rating: 3 out of 5
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
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Response from Freezedried & Co
We are sorry to hear that part of the shelf life had already expired when you received your product. Our products usually have a very long shelf life, and we ensure to only ship items with sufficient remaining shelf life.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
T
Rating: 3 out of 5
my order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Response from Freezedried & Co
Thank you for your feedback. We’re glad your order went smoothly and take your concern seriously. We never share customer data and will look into this closely.
A
Rating: 3 out of 5
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
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Response from Freezedried & Co
Thank you for your feedback! Sorry for the oversight of the free gel. Happy that everything else arrived quickly. We will include a small gift with your next order to make it up to you (please let us know).
K
Rating: 4 out of 5
Fast service and in accordance with the request.
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D
Rating: 3 out of 5
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
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Response from Freezedried & Co
We apologize for the issue with the open packet. You can contact us and we will resolve it quickly. Thank you for letting us know!
F
Rating: 4 out of 5
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
V
Rating: 3 out of 5
Not very satisfied with the freeze-dried products purchased
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J
Rating: 4 out of 5
The products are always compliant and a good delivery was made
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M
Rating: 4 out of 5
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
V
Rating: 4 out of 5
Super
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F
Rating: 4 out of 5
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
D
Rating: 4 out of 5
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
A
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Efficiency is the word
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R
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The dosages indicated for water are not always perfect; depending on the recipes, it can be a bit wet or, on the contrary, not fully rehydrated. Nevertheless, the recipes are generally good and practical to take along.
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G
Rating: 4 out of 5
Always good service and speed
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J
Rating: 4 out of 5
The freeze-dried offer is very complete and of high quality. The downside is the handling of discounts and vouchers. It will improve.
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Response from Freezedried & Co
Hello Jean,
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
M
Rating: 4 out of 5
It's for emergencies so I haven't tried it yet but it looks good
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