The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine R.
Rating: 4 out of 5
Reasonable and serious price. Choice of Mondial relay delivery not great though.
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Response from Freezedried & Co
Thanks for the note! The Lyo team
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Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille B.
Rating: 4 out of 5
Products met my expectations. Efficient delivery service.
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Response from Freezedried & Co
Thank you for your note. The Lyo team
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Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
M
Michel M.
Rating: 4 out of 5
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Many thanks :) The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
M
Michel M.
Rating: 4 out of 5
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Many thanks :) The Lyo team
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Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
-
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Thanks for the note ????? :) The Lyo team
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Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
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Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
Suppress shipping costs when you reach a certain amount of money
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Sophie R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
L
Lucie R.
Rating: 4 out of 5
Great except for one small problem: when I wanted to confirm delivery to a relay point, I couldn't select one. As a result, I had to pay for delivery when it was free for relay point delivery.
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Response from Freezedried & Co
Thank you for the note. We have noted the small inconvenience encountered during delivery and have passed on the information to our carrier.
G
Guillaume D.
Rating: 4 out of 5
I appreciated the telephone exchange with your services.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
P
Pierre D.
Rating: 4 out of 5
speed and efficiency
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
E
Ethan J.
Rating: 4 out of 5
regular service
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Pierre D.
Rating: 4 out of 5
Salespeople's availability on the telephone
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Manon R.
Rating: 4 out of 5
Very good overall. Could be improved: information on restocking / availability times for out-of-stock products. Thank you
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Maria L.
Rating: 2 out of 5
Delivery does not correspond to order....
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Response from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Jean D.
Rating: 3 out of 5
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
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Response from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
G
Guillaume M.
Rating: 4 out of 5
Fast delivery
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Guillaume L.
Rating: 4 out of 5
the 4 cans of emergency rations were badly damaged.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the inconvenience. We invite you to contact us at team[@]lyophilise to find a quick and suitable solution (please attach photos if possible). Thank you for your understanding. The Lyo team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Mehdi M.
Rating: 4 out of 5
Fast delivery but the relay point is 35 km from my home. Despite the packaging being in good condition and the tins wrapped in bubble wrap, 3 tins were dented and I'm wondering whether I should eat them.
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience of the relay point and the condition of the boxes on receipt. Although dented boxes are generally consumable if not opened or inflated, we understand your concerns. Please do not hesitate to contact us at team[@]lyophilise.com to find a suitable solution. Thank you for your understanding. Team Lyo
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel P.
Rating: 4 out of 5
quite fast
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
P
Pierre D.
Rating: 4 out of 5
Good products, long dates
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Lucie T.
Rating: 3 out of 5
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
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Response from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
T
Theo B.
Rating: 4 out of 5
Great selection, fast shipping, great shopping experience! On the other hand, some products lack description (material). And I would have liked to choose the color of the sea to summit drybag.
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Response from Freezedried & Co
Thank you very much for your positive feedback! We've taken your comments on product descriptions into account. We are currently working on improving our site (we lost some data following a recent technical incident). Thank you for your understanding!
S
Sophie D.
Rating: 4 out of 5
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Sophie D.
Rating: 4 out of 5
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Sophie D.
Rating: 4 out of 5
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Sophie D.
Rating: 4 out of 5
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Miguel R.
Rating: 4 out of 5
Delivery times respected.
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Manon B.
Rating: 3 out of 5
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
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Response from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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