The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Thank you for your comment! Have a nice day ;) The Lyo team
K
Karim B.
Rating: 5 out of 5
Very good anticipation of a delivery problem. I appreciated that the matter was taken care of so that the product was delivered on time despite the transport difficulties. Thank you very much.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
T
Theo T.
Rating: 2 out of 5
Order placed on 28/06 with only one restocked product announced within two days. The amount has been debited from my account but my order is still waiting to be processed.
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Response from Freezedried & Co
Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team
G
Guillaume R.
Rating: 5 out of 5
A responsive, professional and friendly team
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
L
Lucas P.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
G
Guillaume D.
Rating: 5 out of 5
First order satisfied
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
T
Theo M.
Rating: 5 out of 5
For storage! Delivery OK! Product OK!
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
J
Julie B.
Rating: 3 out of 5
Lots of references Lots of leftovers
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Response from Freezedried & Co
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
V
Verified Buyer
Rating: 5 out of 5
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
P
Pierre D.
Rating: 5 out of 5
I had a little problem paying. I remember very well that I was totally asleep when I called. Your assistant helped me very efficiently and in no time at all.
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Response from Freezedried & Co
The Lyo team doesn't yet bring croissants or coffee, but we can act as wake-up calls as well as customer service? Many thanks for your confidence, and we wish you a wonderful summer!
G
Guillaume D.
Rating: 5 out of 5
Wide choice, fast delivery, quality products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
O
Omar B.
Rating: 5 out of 5
Quick and easy ordering.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
Lots of choice and brands, fast delivery.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
T
Theo T.
Rating: 5 out of 5
Fast and well packaged
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
S
Samir M.
Rating: 5 out of 5
Very good product, I recommend it.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
M
Miguel F.
Rating: 5 out of 5
Quick and easy, everything is well packaged!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
A
Antoine D.
Rating: 5 out of 5
Fast shipping and top-quality products
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Thank you for your feedback! The Lyo team
K
Karim R.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
K
Karim R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
K
Karim R.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Elise M.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
E
Elise M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Elise M.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Michel M.
Rating: 5 out of 5
Order received very quickly, very careful packaging, nothing to complain about.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
L
Lucas L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Elise D.
Rating: 5 out of 5
Fast delivery, quality products
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Anais M.
Rating: 5 out of 5
Very fast delivery (less than 24 hours between order and receipt) and products conform to demand.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
L
Lucas B.
Rating: 5 out of 5
Clear item description, quick and easy ordering and shipping ????
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
J
Jean L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean L.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine R.
Rating: 5 out of 5
new customer and nothing to say I'm very happy
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
L
Leila M.
Rating: 5 out of 5
very good as usual
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
Thank you, wonderful delivery, on short notice for Switzerland.
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Thank you for your feedback. The Lyo team :)
T
Theo D.
Rating: 5 out of 5
Fast shipping . products as ordered
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
M
Manon P.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
M
Manon P.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
M
Manon P.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
L
Laurent R.
Rating: 5 out of 5
Order received quickly and good products
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
A
Anais R.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Anais R.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
A
Anais R.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
M
Manon M.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
M
Manon M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Manon M.
Rating: 5 out of 5
-
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Thanks for the note ????? :) The Lyo team
A
Antoine P.
Rating: 5 out of 5
Fast and compliant!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
M
Michel L.
Rating: 5 out of 5
Product very well packaged, so arrived in good condition and quickly.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
K
Karim R.
Rating: 3 out of 5
Package opened and torn, goods in good condition.
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Response from Freezedried & Co
Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team
C
Claire P.
Rating: 5 out of 5
In stock and shipped very quickly.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Lucie P.
Rating: 5 out of 5
Very good product, fast delivery. What could be better, small gifts would have been a minimum for an order over 150 euros or even less.
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Response from Freezedried & Co
We're a small company, and we're committed to doing things right. We'll take your comment into account. Having said that, we can't generalize to all orders over this amount. That said, don't hesitate to follow our news, as we regularly offer new operations. We look forward to hearing from you. The Lyo Team
N
Nicolas D.
Rating: 5 out of 5
The parcel arrived safely. Thank you
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
J
Julie R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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