The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Second order on the site, always top! Although the colissimo tracking was missed by the post office... In the end, the parcel was delivered to the relay point on time. After 1 call to find out where things stood, a person answered without waiting. Very understanding person, who gave me answers within 10 minutes of our telephone conversation. Parcel in good condition, clean packaging, with stuffing to prevent deterioration. Perfect user experience
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for this comprehensive review :)
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo R.
Rating: 3 out of 5
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
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Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
J
Jean B.
Rating: 5 out of 5
Products available and fast shipping.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
A
Antoine R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie D.
Rating: 2 out of 5
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
G
Guillaume B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume B.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
N
Nicolas T.
Rating: 5 out of 5
third party order impossible to comment
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Response from Freezedried & Co
Thanks anyway for your opinion :) The Lyo team
J
Julie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean P.
Rating: 5 out of 5
As I had no news of my order 3 days after placing it, I contacted customer service who told me that one of the items was missing to finalize the shipment. I was immediately offered to choose a replacement dish, making it clear that the difference in price would be charged to them. The shipping method was also changed at no extra cost to make up for the delay, and I received my parcel the next day with a free cereal bar. What more could you ask for!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
N
Nicolas M.
Rating: 5 out of 5
Quality and speed of order processing.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent R.
Rating: 5 out of 5
Quick delivery, packaging ok Product conforms
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
P
Pierre D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre D.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo M.
Rating: 5 out of 5
Fast and compliant
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
M
Manon D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Manon D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Manon D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
S
Sofia L.
Rating: 5 out of 5
I've been buying from Lyophilise & Co for several years. Mainly freeze-dried meals for my bivouacs. I appreciate the wide variety of choices, the speed of shipment, and the fact that they help me discover new products.
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Response from Freezedried & Co
Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust and loyalty! The Lyophilise & Co team
M
Manon B.
Rating: 5 out of 5
following a purchase from 27/03/2022
Excellent products and fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
K
Karim B.
Rating: 5 out of 5
Wide choice of food products. Order preparation and delivery times were top-notch, despite the complex logistics and stock management at the moment. Thanks again to the whole team.
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Response from Freezedried & Co
Thank you for your understanding! We are touched by your comment :) We wish you an excellent day and many wonderful adventures! The Lyo Team
G
Guillaume M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo R.
Rating: 5 out of 5
The speed with which the order is processed and the parcel received.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
J
Javier G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Javier G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Javier G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo R.
Rating: 5 out of 5
5 meals ordered, very satisfied
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
a bit too spicy for my taste the shipping is no problem, although it is not very fast.
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Response from Freezedried & Co
Thank you for your opinion. Your order was placed on Friday afternoon. Our carriers do not pick up on weekends, so your package left immediately on Monday to be delivered on Sunday. Thank you for your understanding dolça. The Lio Team
C
Camille D.
Rating: 5 out of 5
As always, on-time delivery in packaging that protects the products well, in short, a superb team.
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Response from Freezedried & Co
Thank you for your trust, loyalty and for this review ????? :) The Lyo team
N
Nicolas B.
Rating: 5 out of 5
CLEAR
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
C
Camille L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Camille L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Camille L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume L.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
G
Guillaume L.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
G
Guillaume L.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
A
Anais M.
Rating: 5 out of 5
Impeccable order tracking. Fast shipping. Quality of products offered.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
J
James S.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
James S.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
James S.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
G
Guillaume D.
Rating: 5 out of 5
top-notch customer service
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
S
Sophie D.
Rating: 5 out of 5
Products easy to find on the site. Good products.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
J
Jean P.
Rating: 5 out of 5
Perfect packaging, sturdiness and speed
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
C
Charlotte M.
Rating: 5 out of 5
Responsiveness, reliability and quality.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
L
Laurent B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
N
Nicolas D.
Rating: 5 out of 5
The order was dispatched quickly and the contents are exactly what we ordered.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Charlotte P.
Rating: 5 out of 5
Everything good, good communication before the order, easy to pay, delivery on time Only the tracking number was not provided
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Response from Freezedried & Co
Thank you for your return of experience. The Freezedried & Co team
C
Camille D.
Rating: 5 out of 5
Top-notch, even if there are often products out of stock unfortunately.
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Response from Freezedried & Co
Thank you for your feedback and loyalty. We are indeed experiencing some delays in restocking. If you are ever looking for a particular product, please do not hesitate to contact us, we can direct you to a selection of products or inform you of restocking dates. You can also be notified of the availability of items on the way by registering for availability alerts on the product page. The Lyo Team
G
Guillaume R.
Rating: 5 out of 5
good products and fast service
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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