Customer reviews of Freezedried & Co

9,7 /10

Based on 12 924 published reviews

5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 135 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2, 3 and 5 stars

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Elise D.

Published on 30/07/2021 à 10h09

I was offered (so I paid) a colissimo delivery on a friday in the early afternoon. but as the order is only processed from monday, I received it on wednesday, so after my departure on Bivouac. so I'll keep my meals for my next Bivouac.

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your feedback. For a postal order, it takes 4 days on weekdays. 2 for shipping and 2 for delivery. According to our back office, you ordered on Friday July 23 at 14:09. Our orders are prepared within 48 hours from Monday to Friday (excluding Saturday and Sunday). Your order was therefore dispatched on Monday at the end of the day when the Post Office picked it up, and reached you on Wednesday. Delivery times were respected. Having said that, please don't hesitate to contact us by phone or via the contact form to let us know how urgent your order is?

Sophie B.

Published on 30/07/2021 à 09h44

Reagent

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your feedback! The Lyo team

Theo D.

Published on 29/07/2021 à 18h28

Fast. Compliant products.

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your feedback! The Lyo team

Charlotte L.

Published on 29/07/2021 à 17h57

Speed and quality of products

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your feedback. The Lyo team :)

Hugo B.

Published on 29/07/2021 à 12h31

Perfect delivery, very fast. It's really nice to have someone at the end of the phone who kindly answers our questions. Thanks to Guillaume who prepared my package. I'll be leaving soon. Haven't tested the products yet.

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Response from Freezedried & Co Published on 02/08/2021

Thank you for this review, we are happy to slip into your backpack :) Thank you for your confidence! The Lyophilise & Co team

Anais B.

Published on 29/07/2021 à 12h30

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Response from Freezedried & Co Published on 02/08/2021

Thanks for the note ????? :) The Lyo team

Anais B.

Published on 29/07/2021 à 12h30

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Response from Freezedried & Co Published on 02/08/2021

Thanks for the note ????? :) The Lyo team

Nicolas P.

Published on 29/07/2021 à 11h57

Fast and efficient, lots of details on the site about kcal and preparation methods. Thanks for the fast and efficient delivery despite the July/August period.

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your confidence in our products :) The Lyo team

Michel P.

Published on 29/07/2021 à 10h55

impeccable customer service, high-quality product, fast delivery, excellent communication

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Response from Freezedried & Co Published on 02/08/2021

The Lyo team thanks you for this nice review ;)

Nicolas L.

Published on 29/07/2021 à 10h40

Received on time.

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Response from Freezedried & Co Published on 02/08/2021

Thanks for your comment! Have a nice day ;) The Lyo team

Fatima E.

Published on 29/07/2021 à 10h31

Compliant product

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your feedback! The Lyo team

Michel T.

Published on 29/07/2021 à 09h47

Very happy with my purchases, the choice, the prices, the speed of shipping, not yet tried, but it should be soon.

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Response from Freezedried & Co Published on 02/08/2021

Thank you for your feedback. The Lyo team :)

Antonio L.

Published on 29/07/2021 à 07h04

Fast and well described. Great choice of products, very nice.

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Response from Freezedried & Co Published on 29/07/2021

Thank you for your feedback. The Lyo team :)

Javier L.

Published on 28/07/2021 à 14h48

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Response from Freezedried & Co Published on 29/07/2021

The Lyophilise & Co team thanks you for the note :)

Javier L.

Published on 28/07/2021 à 14h48

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Response from Freezedried & Co Published on 29/07/2021

The Lyophilise & Co team thanks you for the note :)

Theo R.

Published on 28/07/2021 à 11h02

The delivery time is so fast, it's great! On the other hand, delivery to Belgium could be cheaper.

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Response from Freezedried & Co Published on 29/07/2021

Thank you for your feedback :) We've recently reduced our shipping costs from 8.95 to 6.95 for Belgium. As for shipping costs outside France, we regularly examine the possibilities with our carriers in order to lower costs. We thank you for your confidence in us and wish you all the best for the future. The Lyo Team

Hugo B.

Published on 28/07/2021 à 11h02

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Response from Freezedried & Co Published on 29/07/2021

Thanks for the note ????? :) The Lyo team

Hugo B.

Published on 28/07/2021 à 11h02

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Response from Freezedried & Co Published on 29/07/2021

Thanks for the note ????? :) The Lyo team

Theo R.

Published on 28/07/2021 à 10h15

Prompt delivery in accordance with order. Large selection of freeze-dried dishes in stock. Would recommend.

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Response from Freezedried & Co Published on 29/07/2021

Thank you for this comprehensive review :) The Lyo team

Theo P.

Published on 28/07/2021 à 09h45

First order went well. Quality products, responsive team and even a little note from the person who packed.

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Response from Freezedried & Co Published on 29/07/2021

Thank you for your feedback. The Lyo team :)

Jean M.

Published on 28/07/2021 à 09h25

For a long trek or just an evening's bivouac, always perfect!

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Response from Freezedried & Co Published on 29/07/2021

Beef Jerky fan? You've got good taste! Thank you for your opinion and trust. Enjoy your Trek! The Lyo team

Nicolas M.

Published on 27/07/2021 à 13h46

Perfect customer contact, wide range of food products!

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Response from Freezedried & Co Published on 28/07/2021

Thanks for your comment! Have a nice day ;) The Lyo team

Hugo L.

Published on 27/07/2021 à 12h17

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Response from Freezedried & Co Published on 28/07/2021

Thanks for the note ????? :) The Lyo team

Hugo L.

Published on 27/07/2021 à 12h17

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Response from Freezedried & Co Published on 28/07/2021

Thanks for the note ????? :) The Lyo team

Jean M.

Published on 27/07/2021 à 12h09

Fast delivery. The product is as described.

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Response from Freezedried & Co Published on 28/07/2021

Thank you for your feedback! The Lyo team

Antoine P.

Published on 27/07/2021 à 10h20

the product range is wide enough to make an informed choice.

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Response from Freezedried & Co Published on 28/07/2021

The Lyo team thanks you for this nice review ;)

Comprador Verificado

Published on 27/07/2021 à 10h12

Fast and good stock of products I have received everything very quickly.

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Response from Freezedried & Co Published on 28/07/2021

Thank you for your comments after your order on our website :) The Lio Team

Manon P.

Published on 27/07/2021 à 10h01

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Response from Freezedried & Co Published on 28/07/2021

Thanks for the note ????? :) The Lyo team

Manon P.

Published on 27/07/2021 à 10h01

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Response from Freezedried & Co Published on 28/07/2021

Thanks for the note ????? :) The Lyo team

Nicolas L.

Published on 27/07/2021 à 09h45

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Response from Freezedried & Co Published on 28/07/2021

Thanks for the note ????? :) The Lyo team

Nicolas L.

Published on 27/07/2021 à 09h45

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Response from Freezedried & Co Published on 28/07/2021

Thanks for the note ????? :) The Lyo team

Theo M.

Published on 27/07/2021 à 09h39

I received my parcel quickly. Not disappointed with the equipment ; ) RAS at the top!

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Response from Freezedried & Co Published on 28/07/2021

Thank you for your feedback! The Lyo team

Michel P.

Published on 27/07/2021 à 09h19

Impeccable delivery

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Response from Freezedried & Co Published on 28/07/2021

Thank you for your confidence :) The Lyo team

Lucas L.

Published on 26/07/2021 à 14h22

No problems with delivery, well packaged.

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Response from Freezedried & Co Published on 27/07/2021

Thanks for your comment! Have a nice day ;) The Lyo team

Youssef B.

Published on 26/07/2021 à 14h14

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Response from Freezedried & Co Published on 27/07/2021

Thanks for the note ????? :) The Lyo team

Youssef B.

Published on 26/07/2021 à 14h14

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Response from Freezedried & Co Published on 27/07/2021

Thanks for the note ????? :) The Lyo team

Lucas T.

Published on 26/07/2021 à 12h22

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Response from Freezedried & Co Published on 27/07/2021

Thanks for your adventure photos and for the note ;) The Lyo team

Lucas T.

Published on 26/07/2021 à 12h22

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Response from Freezedried & Co Published on 27/07/2021

Thanks for your adventure photos and for the note ;) The Lyo team

Guillaume D.

Published on 26/07/2021 à 10h32

Fast delivery. Product quality.

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Response from Freezedried & Co Published on 27/07/2021

Thank you for your feedback! The Lyo team

Michel T.

Published on 26/07/2021 à 10h01

The order made of several items shipped the same day and arrived in a minimum time. Very compact parcel. Highly recommend

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Response from Freezedried & Co Published on 27/07/2021

Thank you for your feedback. The Lyo team :)

Comprador Verificado

Published on 26/07/2021 à 07h16

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Response from Freezedried & Co Published on 27/07/2021

Thank you for your feedback. The Lyophilized & Co team

Antoine R.

Published on 25/07/2021 à 17h39

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Response from Freezedried & Co Published on 26/07/2021

Thanks for the note ????? :) The Lyo team

Antoine R.

Published on 25/07/2021 à 17h39

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Response from Freezedried & Co Published on 26/07/2021

Thanks for the note ????? :) The Lyo team

Antoine T.

Published on 25/07/2021 à 12h04

A wide choice of quality dishes, and top-notch customer service.

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Response from Freezedried & Co Published on 26/07/2021

The Lyo team thanks you for this nice review ;)

Elise B.

Published on 25/07/2021 à 11h26

fast shipping responsive customer service impeccable merchandise

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Response from Freezedried & Co Published on 26/07/2021

Thank you for this comprehensive review :) The Lyo team

Camille L.

Published on 25/07/2021 à 09h51

Variety of freeze-dried foods. Speed of delivery.

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Response from Freezedried & Co Published on 26/07/2021

Thanks for your comment! Have a nice day ;) The Lyo team

Pierre L.

Published on 25/07/2021 à 06h25

Very clear site, with all the information you need to buy. Good prices. Simple, classic and efficient ordering process. Fast delivery. I recommend this site!

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Response from Freezedried & Co Published on 26/07/2021

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your confidence!

Charlotte R.

Published on 24/07/2021 à 12h16

Wide range of choices

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Response from Freezedried & Co Published on 26/07/2021

Thank you for your feedback! The Lyo team

Lucie R.

Published on 24/07/2021 à 11h23

Need some advice? A problem with an order (very rare)? Customer service is there to greet you with its usual courtesy! The big advantage of lyophilise.fr is that the people who answer your questions are in the immediate vicinity of those in charge of logistics, so certain special customer requests can be met more easily.

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Response from Freezedried & Co Published on 26/07/2021

In fact, our entire team is located on the same site, which has a number of advantages when it comes to dealing with urgent requests and working in a good mood :) Thank you Stéphane for your opinion, trust and loyalty! The Lyo team