Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I particularly appreciated the data relating to the basket, i.e. total calories, calories per hundred grams, etc. This information is of crucial importance when preparing for a trek. When preparing for a trek, this data is of crucial importance. What's more, the sorting criteria make for efficient, time-saving product selection. On the other hand, it will be really nice to be able to access the data once the order has been validated.
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Manon D.
Rating: 3 out of 5
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
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Response from Freezedried & Co
Hello, thank you for your comment. Your order contained out-of-stock products, clearly indicated on our site, which explains the delay. Concerning the shipping costs, following your call, we have opted for express delivery and will cover the difference in cost. As far as discounts are concerned, we offer discounted products in the "Promotions" section of our site. If you need any advice or assistance with your next order, please do not hesitate to contact us. We thank you for your confidence :)
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Karim B.
Rating: 5 out of 5
????
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Lucie M.
Rating: 5 out of 5
10th day of trek and it's a treat every evening. What's more, the team was at the top of their game when it came to managing supplies during the trek. Thanks to all
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Laurent P.
Rating: 5 out of 5
Great selection of quality products and fast shipping. Thank you very much!
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Anais R.
Rating: 5 out of 5
Very good product quality, fast delivery, nothing to say.
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Michel M.
Rating: 5 out of 5
Fast shipping despite the covid crisis, well packaged, clear tracking, detailed product descriptions. Reliable, BRAVO! Plastic-free cardboard cushioning/protective packaging would be a plus?
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Elise B.
Rating: 5 out of 5
Ras
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Pierre P.
Rating: 5 out of 5
Easy, fast and reliable. Perhaps improve the product description. For example, the number of tablets per box.
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Michel P.
Rating: 5 out of 5
Customer service is just great! The care taken in preparing orders is top-notch.
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Pierre L.
Rating: 5 out of 5
Lyophiliser is always on top. Products, packaging, promotions and more, it's all good!
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Michel D.
Rating: 5 out of 5
Fine
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Pierre T.
Rating: 5 out of 5
Always satisfied: wide selection, competitive price, fast shipping.
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Claire L.
Rating: 5 out of 5
Reactivity
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Antoine D.
Rating: 5 out of 5
The choice
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Antonio G.
Rating: 5 out of 5
Following a mistake on my part, the freeze-dried team reacted quickly and efficiently. Very professional and attentive to customer needs. Thank you very much.
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Elise T.
Rating: 5 out of 5
Packaging and speed of delivery
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Manon B.
Rating: 5 out of 5
Fast, impeccable service
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Emily T.
Rating: 5 out of 5
Package arrives fast
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Elise R.
Rating: 5 out of 5
Fast delivery
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Marie R.
Rating: 5 out of 5
Absolutely everything about this FRENCH company is perfect. Delivery times, packaging, products. Everything is perfect :)
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Sophie P.
Rating: 5 out of 5
The order was processed with diligence and received very quickly despite the situation. Now we just have to enjoy these dishes on the edge of a glacier... Thank you
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Laurent B.
Rating: 5 out of 5
Fast delivery despite the pandemic, excellent products as per photo.
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Lucas L.
Rating: 5 out of 5
Fast and well packaged
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Antoine M.
Rating: 2 out of 5
it's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
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Nicolas D.
Rating: 5 out of 5
Fast, on-time delivery despite confinement
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Laurent T.
Rating: 5 out of 5
well
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Guillaume R.
Rating: 5 out of 5
I received invaluable help in putting together my baskets and delivering them to various places on my journey. A warm and competent telephone reception. Perfect
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Guillaume M.
Rating: 5 out of 5
The products seem to be of excellent quality (I haven't tested them yet). The site works very well. Delivery is fast. The parcel is carefully packed. For me, everything is fine. I will certainly recommend this site.
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Claire R.
Rating: 5 out of 5
Wide selection, fast delivery, well packaged. The must have edible insects, I didn't know where to find them.
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Nicolas R.
Rating: 5 out of 5
Larger packs of réd Berry blend
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Miguel M.
Rating: 5 out of 5
Fast shipping, quality products. Very satisfied with my purchases
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Guillaume T.
Rating: 5 out of 5
Fast, well-packaged products
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Elise D.
Rating: 5 out of 5
Perfectly conforming product, very well packaged and express delivery.
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Lucas D.
Rating: 5 out of 5
Serious and fast thank you
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Nicolas P.
Rating: 5 out of 5
Serious, competitive and user-friendly site.
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Laurent D.
Rating: 5 out of 5
All products received and very quickly! I recommend them.
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Jean M.
Rating: 5 out of 5
Everything is perfect. And fast delivery. Highly recommend?
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Camille L.
Rating: 5 out of 5
Choice. Competitive prices. Fast delivery. Responsive service after 1 error on my part.
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Michel M.
Rating: 5 out of 5
Very serious, fast orders and deliveries. I recommend the site.
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