Customer reviews of Freezedried & Co

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Guillaume P.

Rating: 5 out of 5

Published on 14/07/2020 à 10h03

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Guillaume T.

Rating: 5 out of 5

Published on 14/07/2020 à 09h59

Fast order processing

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Anais D.

Rating: 2 out of 5

Published on 14/07/2020 à 09h46

Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.

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Response from Freezedried & Co Published on 16/07/2020

Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team

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Guillaume B.

Rating: 5 out of 5

Published on 14/07/2020 à 09h22

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Jean R.

Rating: 5 out of 5

Published on 13/07/2020 à 15h20

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Lucie M.

Rating: 5 out of 5

Published on 13/07/2020 à 14h08

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Michel P.

Rating: 5 out of 5

Published on 13/07/2020 à 11h17

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Lucas B.

Rating: 5 out of 5

Published on 13/07/2020 à 11h09

Team availability

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Julie D.

Rating: 5 out of 5

Published on 13/07/2020 à 08h28

Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.

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Claire R.

Rating: 4 out of 5

Published on 12/07/2020 à 13h13

I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.

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Response from Freezedried & Co Published on 13/07/2020

Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team

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Pierre M.

Rating: 4 out of 5

Published on 12/07/2020 à 12h00

The service

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Hugo T.

Rating: 5 out of 5

Published on 12/07/2020 à 09h31

Fast delivery, well packaged. Meets my expectations.

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Nicolas L.

Rating: 5 out of 5

Published on 12/07/2020 à 09h17

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Manon R.

Rating: 5 out of 5

Published on 11/07/2020 à 18h46

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Pierre M.

Rating: 4 out of 5

Published on 11/07/2020 à 16h49

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Antoine R.

Rating: 5 out of 5

Published on 10/07/2020 à 17h53

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Verified buyer

Rating: 5 out of 5

Published on 10/07/2020 à 13h36

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Laurent R.

Rating: 4 out of 5

Published on 10/07/2020 à 11h20

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Anais R.

Rating: 5 out of 5

Published on 10/07/2020 à 10h42

I really appreciated your responsiveness to my problem and the very good solution you found.

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Javier M.

Rating: 5 out of 5

Published on 10/07/2020 à 10h35

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Lucas R.

Rating: 5 out of 5

Published on 10/07/2020 à 10h13

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Charlotte M.

Rating: 5 out of 5

Published on 10/07/2020 à 10h07

Speed, it was perfect

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Lucas L.

Rating: 5 out of 5

Published on 10/07/2020 à 09h52

Good products

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Alejandro L.

Rating: 2 out of 5

Published on 10/07/2020 à 09h42

The box arrived open

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Response from Freezedried & Co Published on 13/07/2020

Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team

C

Charlotte R.

Rating: 5 out of 5

Published on 10/07/2020 à 09h35

Compliant and fast...

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Sophie T.

Rating: 5 out of 5

Published on 10/07/2020 à 09h31

Very good, attentive customer service Products received on time and as ordered

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Antoine M.

Rating: 5 out of 5

Published on 10/07/2020 à 09h25

Reactive Important choice

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Laurent P.

Rating: 5 out of 5

Published on 09/07/2020 à 23h59

Fast. Improve packaging a little.

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Carlos M.

Rating: 5 out of 5

Published on 09/07/2020 à 14h05

Perfect service. Delivery in Belgium on time.

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Anais R.

Rating: 5 out of 5

Published on 09/07/2020 à 13h19

Product error on shipment, problem solved within a week, I highly recommend the site.

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Pierre D.

Rating: 5 out of 5

Published on 09/07/2020 à 13h17

Find foods that are hard to find in regular stores

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Jean D.

Rating: 5 out of 5

Published on 09/07/2020 à 10h38

Everything is just as perfect as the first time. I'll come back to you soon once I've tested the freeze-dried products a little more.

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Laurent T.

Rating: 5 out of 5

Published on 09/07/2020 à 10h08

A small problem at the time of shipment but was quickly resolved by phone!

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Pierre L.

Rating: 5 out of 5

Published on 09/07/2020 à 10h00

Quick response after ordering, I've already tasted some of the products and they correspond to my expectations for a first order.

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Hugo P.

Rating: 5 out of 5

Published on 09/07/2020 à 09h36

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Comprador verificado

Rating: 5 out of 5

Published on 09/07/2020 à 07h57

Order shipped quickly, products are as described, still need to test the product.

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G

Guillaume B.

Rating: 5 out of 5

Published on 08/07/2020 à 16h32 following a purchase from 14/06/2020

very good transaction

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Youssef M.

Rating: 5 out of 5

Published on 08/07/2020 à 13h12

Perfect experience with Lyophilise! Just a few problems with Chronopost and the relai colis which refused my parcel due to lack of space. Lyophilise customer service followed up and returned the parcel to a collection point.

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Nicolas M.

Rating: 5 out of 5

Published on 08/07/2020 à 13h10

Delivery in less than 48 hours, with everything perfectly protected.

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Pierre B.

Rating: 5 out of 5

Published on 08/07/2020 à 11h22

fast, compliant delivery

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