Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2, 4 and 5 stars

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J
Julie M.
Rating: 5 out of 5
following a purchase from 04/04/2019
Super fast shipping, recommend
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Nicolas T.
Rating: 5 out of 5
following a purchase from 04/04/2019
Super fast shipping, recommend
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Jean M.
Rating: 5 out of 5
following a purchase from 04/04/2019
Top-notch as usual. It's a pity that with a certain amount of orders, they don't drop off a few samples to test new products. But it doesn't matter, because the quality of service and product is spot on.
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Response from Freezedried & Co
Thank you for your comment. We don't manufacture, and have very few samples. However, whenever we have the opportunity, we don't hesitate to include some. Thank you for your understanding. Elodie from Team Lyo
M
Miguel F.
Rating: 5 out of 5
following a purchase from 04/04/2019
Top-notch as usual. It's a pity that with a certain amount of orders, they don't leave a few samples to test new products. But it doesn't matter, because the quality of service and product is spot on.
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Response from Freezedried & Co
Thank you for your comment. We don't manufacture, and have very few samples. However, whenever we have the opportunity, we don't hesitate to include some. Thank you for your understanding. Elodie from Team Lyo
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Pierre D.
Rating: 5 out of 5
following a purchase from 03/04/2019
Perfect thanks
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Guillaume B.
Rating: 5 out of 5
following a purchase from 03/04/2019
Perfect thanks
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/04/2019
They have a huge range of freeze-dried food and their website makes it easy to find what you are looking for. Delivery is fast too
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Ethan A.
Rating: 5 out of 5
following a purchase from 02/04/2019
Great, that's what I've been waiting for.
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Elise D.
Rating: 5 out of 5
following a purchase from 02/04/2019
Great, that's what I've been waiting for.
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Antoine M.
Rating: 5 out of 5
following a purchase from 01/04/2019
perfect
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Javier R.
Rating: 5 out of 5
following a purchase from 01/04/2019
perfect
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Manon B.
Rating: 5 out of 5
following a purchase from 01/04/2019
O top
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Hugo P.
Rating: 5 out of 5
following a purchase from 01/04/2019
O top
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 01/04/2019
Very fast and attentive at the time I had to contact them.
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Charlotte P.
Rating: 5 out of 5
following a purchase from 01/04/2019
Fast, efficient, professional. Perfect
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Javier L.
Rating: 5 out of 5
following a purchase from 01/04/2019
Fast, efficient, professional. Perfect
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Laurent P.
Rating: 5 out of 5
following a purchase from 01/04/2019
Fast service. Item conforms. Thank you
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Anais D.
Rating: 5 out of 5
following a purchase from 01/04/2019
Fast service. Item conforms. Thank you
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Anais B.
Rating: 5 out of 5
following a purchase from 01/04/2019
Fast delivery in good condition
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Pierre D.
Rating: 5 out of 5
following a purchase from 01/04/2019
Fast delivery in good condition
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Marie T.
Rating: 5 out of 5
following a purchase from 31/03/2019
Perfect
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Laurent L.
Rating: 5 out of 5
following a purchase from 31/03/2019
Perfect
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Michel D.
Rating: 5 out of 5
following a purchase from 29/03/2019
Perfect
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Isabella T.
Rating: 5 out of 5
following a purchase from 29/03/2019
Perfect
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Laurent L.
Rating: 4 out of 5
following a purchase from 29/03/2019
lead time too long and not indicated when ordering
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Response from Freezedried & Co
Hello, We apologize for the delay in your order. We had a product out of stock, and received its restocking late. Sorry for not informing you sooner. Thank you in advance for your understanding. Team Lyo.
M
Manon R.
Rating: 4 out of 5
following a purchase from 29/03/2019
lead time too long and not indicated when ordering
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Response from Freezedried & Co
Hello, We apologize for the delay in your order. We had a product out of stock, and received its restocking late. Sorry for not informing you sooner. Thank you in advance for your understanding. Team Lyo.
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Alejandro L.
Rating: 5 out of 5
following a purchase from 27/03/2019
Super
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Michel D.
Rating: 5 out of 5
following a purchase from 27/03/2019
Super
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Jean R.
Rating: 5 out of 5
following a purchase from 27/03/2019
Really fast, efficient, perfect. Thank you Aurore :-)
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Pierre R.
Rating: 5 out of 5
following a purchase from 27/03/2019
Really fast, efficient, perfect. Thank you Aurore :-)
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Pierre D.
Rating: 5 out of 5
following a purchase from 26/03/2019
Faster than expected, careful delivery. ALL CLEAR.
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Guillaume D.
Rating: 5 out of 5
following a purchase from 26/03/2019
Faster than expected, careful delivery. ALL CLEAR.
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Nicolas T.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
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Omar B.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
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Charlotte R.
Rating: 5 out of 5
following a purchase from 24/03/2019
Fast and complete order.
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Theo P.
Rating: 5 out of 5
following a purchase from 24/03/2019
Fast and complete order.
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Michel R.
Rating: 5 out of 5
following a purchase from 24/03/2019
Ras and good products
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Javier R.
Rating: 5 out of 5
following a purchase from 24/03/2019
Ras and good products
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Lucia M.
Rating: 5 out of 5
following a purchase from 23/03/2019
Perfect
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Pierre M.
Rating: 5 out of 5
following a purchase from 23/03/2019
Perfect
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