Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2, 4 and 5 stars

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Theo D.
Rating: 2 out of 5
following a purchase from 23/07/2025
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
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Response from Freezedried & Co
Hello,

Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.

It is likely that our email was lost or classified as spam. To quickly close this:

I can immediately resend you the voucher code;

Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.

Best regards,
R
Richard P.
Rating: 5 out of 5
following a purchase from 21/07/2025
perfect
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Jean Pierre B.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast delivery!
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Stéphane L.
Rating: 5 out of 5
following a purchase from 23/07/2025
It's perfect
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Francesc T.
Rating: 5 out of 5
following a purchase from 22/07/2025
Excellent opinion about Liofilizados & Co. The worst part was the delivery of the package which took almost 3 weeks to arrive. SEUR very bad. I had to call repeatedly to find out what the problem was. Regards.
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Antonio M.
Rating: 5 out of 5
following a purchase from 21/07/2025
OK
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Marc L.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very good site!!! Fast shipping, well packaged... All good!!!!
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Angélique P.
Rating: 2 out of 5
following a purchase from 20/07/2025
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
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Response from Freezedried & Co
Hello,

I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.

To finalize the solution of your choice, can you confirm:

Your order number,

The reference of the concerned bag,

We immediately offer you, at your choice:

Free reshipment of the bag,

Refund of the bag on the payment method used,

Credit of the amount of the bag to be used on a future order.

You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).

Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.

Best regards,
F
Franck T.
Rating: 5 out of 5
following a purchase from 22/07/2025
Everything perfect
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Marie A.
Rating: 5 out of 5
following a purchase from 20/07/2025
Order received quickly and as expected
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Patrice G.
Rating: 5 out of 5
following a purchase from 19/07/2025
Satisfied with my purchases
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Sylvia N.
Rating: 5 out of 5
following a purchase from 21/07/2025
Very large choice of meals for a peaceful trip in total autonomy. Very satisfied with the fast deliveries and the advice.
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Michael R.
Rating: 5 out of 5
following a purchase from 20/07/2025
We ordered for a week of hiking... the products are great, thank you
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Akin Ataberk O.
Rating: 5 out of 5
following a purchase from 23/07/2025
Perfect
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Alain R.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very good quality / price ratio The products are deliciously good
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Said G.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfectly satisfied with the products. Thank you! I will order again.
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Cyril S.
Rating: 5 out of 5
following a purchase from 19/07/2025
-
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Leo C.
Rating: 5 out of 5
following a purchase from 02/07/2025
Fast shipping and a wide choice of products!
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Stéphane D.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfect
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Bernard M.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very satisfied.. at all levels..
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Ethan V.
Rating: 5 out of 5
following a purchase from 22/07/2025
Great!
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Ricardo S.
Rating: 5 out of 5
following a purchase from 22/07/2025
super service
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Theo P.
Rating: 5 out of 5
following a purchase from 18/07/2025
appetizing and careful delivery, I recommend
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Catherine B.
Rating: 5 out of 5
following a purchase from 19/07/2025
We received the order within the announced deadlines. It was well packaged and matched our expectations perfectly.
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Yannick H.
Rating: 5 out of 5
following a purchase from 21/07/2025
Just Top! Thank you
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Nauzet C.
Rating: 5 out of 5
following a purchase from 15/07/2025
Great experience, fast shipping, quality product and perfectly packaged responsibly with the environment
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Philip M.
Rating: 5 out of 5
following a purchase from 18/07/2025
Does what it says.
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Nicolas B.
Rating: 5 out of 5
following a purchase from 17/07/2025
Site with choice and competitive prices.
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Frédéric H.
Rating: 5 out of 5
following a purchase from 17/07/2025
Perfect service as usual, fast and compliant with the order.
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Dominique G.
Rating: 5 out of 5
following a purchase from 19/07/2025
everything is perfect
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François M.
Rating: 5 out of 5
following a purchase from 20/07/2025
Order shipped quickly, compliant products
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Francoise B.
Rating: 5 out of 5
following a purchase from 18/07/2025
Perfect
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Benedicte D.
Rating: 5 out of 5
following a purchase from 15/07/2025
Speed and completeness of the package, everything went very well
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Ron M.
Rating: 5 out of 5
following a purchase from 19/07/2025
Everything is fine, gladly again.
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Yannick M.
Rating: 5 out of 5
following a purchase from 19/07/2025
Compliant
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Jade A.
Rating: 5 out of 5
following a purchase from 13/07/2025
Fast shipping and nothing to report with the product. It matches its description perfectly!
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Christian D.
Rating: 5 out of 5
following a purchase from 13/07/2025
Good company
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Sébastien L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast and well packaged
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Fabrice L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Varied products and shipped quickly
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Noelie J.
Rating: 5 out of 5
following a purchase from 15/07/2025
Super convenient, it helped us a lot in Germany on the Westweg. There are stages with few supermarkets often so perfect!! The taste is okay, it fills you up well
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