Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

2 star reviews

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C
Charlotte R.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Translated reviews
Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
P
Pierre D.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Translated reviews
Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
J
Javier G.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
Translated reviews
Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
G
Guillaume D.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
Translated reviews
Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
N
Nicolas T.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
Translated reviews
Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
O
Omar B.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
Translated reviews
Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
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