Customer reviews of Freezedried & Co

Very satisfied with the handling of my order. I have not yet tested the product. However, very unpleasant experience when picking up the Chronopost shipment at the post office. The package was damaged with a significant hole in one of the corners, I asked to check the contents of the package because the stove is very small. This was not granted to me. I then asked to refuse the delivery but the person did not want to take back the package and accused me of having opened it myself. Fortunately, nothing was missing...

The delivery address was wrong. Despite 2 emails before shipping, the package went to another city. Difficulty in locating it: ordered on May 19, picked up on May 28

Order placed more than a week ago. Still not delivered. I had to go to Decathlon to buy my freeze-dried meals, and leave without my package... Honestly pathetic

very difficult to have and see the composition including on the captured-recorded and enlarged image...

There was a 15% discount that I could not benefit from because I forgot to enter the code... I wanted to cancel my order to reorder with the discount code and that was not possible.

Packaging not very professional and especially it's expensive.

One product (NRG5) as described, the other (Fruity Dream) arrived with only 2 years of remaining shelf life instead of the 5 advertised.

Defective packaging

This is not the best survival meal I have honestly tasted, for the price it's better to buy canned food in the store... however, the sweet and salty cakes were quite handy and the caloric ratio is very complete.

The products are great but many are out of stock.

If the order went perfectly well, we had a big problem during delivery. The Chronopost delivery person was very unpleasant during the delivery with my wife who was in charge of receiving the package. He hung up on me and did not wait for me to give the delivery code. I understand that they have deadlines to respect but I was at work and could not wait all day. We also have our obligations. So, I pay delivery fees, but it's not to be treated badly...

Very long delivery time

I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad

I did not receive it on time I wish to return it

a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund

I am very satisfied with the products you sent me

the packaging (parcels) is too compressed and does not take into account the rough handling that the parcels undergo during transport: in all my orders, the parcel always arrived damaged and already opened on at least one side; so far no problem because it is not fragile product but in the last delivery 5 packets of chicken pasta were lost, at 5€ per packet that is expensive especially for me who decided to eat only your food for the next 2 years. I am wondering if I made the right choice because I order 62 packets per month corresponding to 2 meals a day and if I always have the same problem it becomes a hassle to manage meals and ensure that I do not lose my money. This is only meant to be constructive feedback because the products are wonderful. Thank you.

Relatively correct service, issues with the item (charger battery) defective cable after 2 charges.

Not being part of my usual diet, it was complicated for me to eat only your products for 7 days, morning, noon, and night. After that, it allowed me to be completely self-sufficient.

4 days to ship an order that never arrived. But no problem to get a refund.

1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!

Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.

Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance

I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.

Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france

The transport company very bad

Too many difficulties in placing an order for mostly unavailable products.

Products received after our departure. Partly our fault, we should have acted sooner.

Hello, order well delivered but late, more than 3 days late!

The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.

These are very good products but the prices are high....

The products and the price are very satisfactory. However, delivery was deplorable!

The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.

Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.

my order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where

Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)

The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)

Not very satisfied with the freeze-dried products purchased

I did not receive all the products listed in the description

Order not in stock although noted as in stock but customer service not too bad