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S
Rating: 5 out of 5
Perfect
Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
First order and everything went very well. Competitive prices, fast and compliant delivery. A very good discovery
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K
Rating: 5 out of 5
Order placed in the morning, package sent the same day; the items were really well protected. I haven't used them yet.
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B
Rating: 5 out of 5
Arrived well, metal box dented but product intact and it's not due to the carrier as the carton was intact
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M
Rating: 5 out of 5
Delivery on time, products properly packaged
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H
Rating: 5 out of 5
very good fast delivery
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M
Rating: 5 out of 5
Perfect and fast delivery. Neat packaging, product for a gift (so no review for now)
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W
Rating: 5 out of 5
Top, as always
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M
Rating: 5 out of 5
Excellent service
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R
Rating: 5 out of 5
Very good products, very good quality. This is the second time I purchase from you.
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M
Rating: 5 out of 5
Excellent and fast service
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J
Rating: 5 out of 5
Great food, great service, great prices
M
Rating: 5 out of 5
Product as described. Correct price. Careful packaging. Delivered on time. THANK YOU!!!
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J
Rating: 5 out of 5
Everything is correct, fast delivery and well packed.
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J
Rating: 5 out of 5
A wide choice, interesting prices. Fast shipping, package in very good condition upon receipt. Thank you very much!
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C
Rating: 5 out of 5
Good products at good prices, fast delivery, reliable and efficient service
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J
Rating: 5 out of 5
Everything is fine. It arrived on time well packaged.
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I
Rating: 5 out of 5
Great delivery and tracking service. I can't speak about this product yet as it hasn't been taken out of its box (it's a gift).
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L
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Always on top and always better! A company that stands out and does well. To be noted. A very big thank you and a 6th star more for the speed of delivery. Incredible! Bravo!
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M
Rating: 5 out of 5
Incredible
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C
Rating: 5 out of 5
As always hyper proactive, very satisfied, shipping, material, packaging, nothing to report
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N
Rating: 5 out of 5
Very good. Thank you
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B
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Delighted with this order Will renew soon
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S
Rating: 5 out of 5
Very functional site, good choice of products and ultra fast shipping, very satisfied with my purchases.
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S
Rating: 5 out of 5
Carefully packaged, fast delivery, quality product.
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M
Rating: 5 out of 5
Perfect! Efficient and fast and the meals had rather good tastes
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K
Rating: 3 out of 5
There was a 15% discount that I could not benefit from because I forgot to enter the code... I wanted to cancel my order to reorder with the discount code and that was not possible.
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Response from Freezedried & Co
Thank you for your feedback, and sorry for this frustration.
In this type of situation, if you had contacted us just after the order, we could have looked into this with you and refunded the difference related to the promotional code, without necessarily needing to cancel the order.
We understand your disappointment and invite you to come back to us during your next order: we will make a commercial gesture to make it up to you. Thank you for your understanding and, we hope, see you soon.
In this type of situation, if you had contacted us just after the order, we could have looked into this with you and refunded the difference related to the promotional code, without necessarily needing to cancel the order.
We understand your disappointment and invite you to come back to us during your next order: we will make a commercial gesture to make it up to you. Thank you for your understanding and, we hope, see you soon.
P
Rating: 5 out of 5
Easy order, fast delivery
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D
Rating: 5 out of 5
The team is top just like their site and the products offered. The customer service is the same. In case of a problem, they are very responsive and understanding. The shipments are ultra fast. I will order again with my eyes closed
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D
Rating: 5 out of 5
The team is top just like their site and the products offered. The customer service is the same. In case of a problem, they are very responsive and understanding. The shipments are ultra fast. I will order again with my eyes closed
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J
Rating: 5 out of 5
Order matching my needs, fast delivery
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T
Rating: 5 out of 5
Nothing to complain about. Delivered on time, boxes packaging etc. well done and no missing or incorrect items. Happy with the order made.
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J
Rating: 3 out of 5
Packaging not very professional and especially it's expensive.
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Response from Freezedried & Co
Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations.
Regarding the packaging, we take note of your comment. We primarily aim to effectively protect the products during transport, but your feeling about the overall aspect is important and we take it into account.
Regarding prices, we understand your perception. We select technical and quality products, often intended for demanding outdoor use, with support and customer service that we try to maintain at the highest level. That said, your comment is heard and valuable to help us improve.
Regarding the packaging, we take note of your comment. We primarily aim to effectively protect the products during transport, but your feeling about the overall aspect is important and we take it into account.
Regarding prices, we understand your perception. We select technical and quality products, often intended for demanding outdoor use, with support and customer service that we try to maintain at the highest level. That said, your comment is heard and valuable to help us improve.
E
Rating: 5 out of 5
Order as per my needs, delivered quickly. The price is very advantageous especially thanks to free delivery. Thank you
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M
Rating: 5 out of 5
I am very happy with my order, and everything went very well for the fast delivery.
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J
Rating: 5 out of 5
Top. Serious, fast and responsive
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B
Rating: 5 out of 5
Finally a choice without gluten! Delivered very quickly. Not tasted yet. It will be at the end of May.
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L
Rating: 5 out of 5
There is a choice in products and brands. Nice shop. Fast delivery.
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