Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Thank you for your feedback. The Lyophilized & Co team
L
Laurent D.
Rating: 4 out of 5
I really appreciate the choice of products, the quality of the food, and the customer service. The negative point comes from the fact of using the same photos and same text to describe 2 products of the same range but different nevertheless (ex: Esbit pocket stove) because in the end I had to buy the 2 following this problem.
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Response from Freezedried & Co
Thank you for your feedback. Although the correct dimensions are indicated at the bottom of the product data sheet, an error has crept into our description. My colleagues in Customer Service will get back to you to suggest solutions. The Lyo Team
A
Antoine L.
Rating: 5 out of 5
Your efficiency in processing the order
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
S
Sophie B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
S
Sophie B.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucie P.
Rating: 5 out of 5
As always, three-day delivery, choice, prices, and even if it's gas, the possibility of delivery to another address at no extra charge.
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Response from Freezedried & Co
Thank you for your confidence and for the note ????? :) The Lyo team
A
Antoine R.
Rating: 5 out of 5
Fast delivery and good communication.
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Response from Freezedried & Co
Thanks for your opinion! Team Lyo
C
Comprador verificado
Rating: 5 out of 5
Great store, very serious and fast shipping. Thank you.
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Response from Freezedried & Co
Thank you for your note. The Lyophilized & Co team
C
Claire L.
Rating: 4 out of 5
The packaging was too light and arrived completely open, but the intended contents were inside.
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Response from Freezedried & Co
Thank you for your trust. During transport, parcels may fall beyond our control. However, we have asked our logistics colleagues to reinforce the parcels with regard to the weight of the type of products you have ordered. The Lyo team
C
Comprador verificado
Rating: 5 out of 5
VERY PROFESSIONAL. FAST SHIPPING.
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
E
Ethan B.
Rating: 5 out of 5
Very clear site, with good-quality product images and detailed descriptions. We have all the information we need before buying (unlike many other sites where no effort is made and we don't know exactly what we're putting in the basket). Thank you for making our job so much easier :)
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our web colleagues! Have a nice day. The Lyo Team
J
Jean B.
Rating: 5 out of 5
Fast and accurate shipping, never a mistake. Quality products.
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Response from Freezedried & Co
Thank you for your trust and loyalty! The Lyo team
G
Guillaume M.
Rating: 5 out of 5
Very fast delivery, products as ordered and described
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
G
Guillaume L.
Rating: 5 out of 5
super fast 48h delivery. Didn't have time to taste the products, but they complied and arrived whole.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
C
Comprador verificado
Rating: 5 out of 5
The quality of the products and their freeze-drying process are excellent. They are part of any adventure in which I participate.
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
M
Mehdi B.
Rating: 5 out of 5
Delivery time, impeccable packaging
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
E
Elise T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
E
Elise T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Laurent B.
Rating: 5 out of 5
Fast and efficient, nothing to say!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
G
Guillaume P.
Rating: 5 out of 5
Very pleasant telephone contact! Very fast delivery! New to freeze-dried meals, I was very pleasantly surprised by the quality and taste of the products. I will repeat my experience!!!
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Response from Freezedried & Co
Thank you for your encouragement, your trust and for the note ????? :) The Lyo team
C
Comprador verificado
Rating: 5 out of 5
Everything perfect, speed and quality, no problems at all.
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio Team
M
Manon M.
Rating: 5 out of 5
Service, speed and quality
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
P
Pierre M.
Rating: 5 out of 5
Fast shipping, good tracking, quality packaging.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
L
Lucas D.
Rating: 5 out of 5
Fast, reliable service. RAS
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Lucas D.
Rating: 5 out of 5
As my order was already ready to go, I contacted the box by phone to add an item which in the meantime had come back into stock, asking that it be added to my parcel without having to pay postage again. My request was granted. It's a pity that the prices are quite high. But lyophilisé.com is responsive. I recommend them.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
L
Lucas B.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Lucas B.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 5 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
L
Laurent M.
Rating: 5 out of 5
Quality service, fast shipping
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
G
Guillaume B.
Rating: 5 out of 5
Fast and careful shipping, quality products! Wide selection! Top quality! Thank you so much!
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
C
Camille D.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
C
Camille D.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
M
Manon T.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon T.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Michel P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Michel P.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Comprador verificado
Rating: 4 out of 5
The self-heating system works well although it can be a bit dangerous if you do it wrong, as it heats up all at once and you can burn yourself. The taste of the food will depend on taste. The Fusilli al Pesto one tastes pretty bad and is very runny. The Bolognese one has a decent flavor, although nothing to do with the real thing, of course. It is what it is for.
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Response from Freezedried & Co
Thank you very much for your note. Indeed, the system must be handled with care as the plates can be very hot. We are working on instructions to avoid any problem. You can also give your comments on the product sheets of each item on our website. Thank you very much for your understanding, best regards. Elodie from Freeze Dried & Co.
C
Comprador verificado
Rating: 4 out of 5
A complete and quality catalog. The customer service was a bit slow. 24 hours between my consultation and the response meant that the order did not arrive in time for an outing where we were going to test the products. Tested some of them in the office, the quality is excellent.
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Response from Freezedried & Co
Thank you very much for your comment. We have encountered some problems with our courier, sorry if our response was late. However your package has been shipped the same day with a delivery in 3 working days. Thank you very much for your understanding. Best regards, Elodie from Freeze Dried & Co.
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