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A
Rating: 5 out of 5
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
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M
Rating: 5 out of 5
Lots of well-described products, perfect delivery
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J
Rating: 5 out of 5
Delivery on time, great choice of meals, and quick response on the phone, a pleasure. Thank you to the Lyophilisé&co team.
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L
Rating: 5 out of 5
The variety offered on the site, the speed of shipping.
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T
Rating: 5 out of 5
Very fast delivery, so you can take your rations with you on the trek!
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C
Rating: 5 out of 5
Express delivery Product conforms to order
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C
Rating: 5 out of 5
A wide range of products, a very good website and fast delivery of orders.
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C
Rating: 5 out of 5
Order as described, no problem Thank you
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H
Rating: 5 out of 5
Great products, great staff, extremely satisfied :-D
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T
Rating: 5 out of 5
Very fast delivery, a team that is extremely responsive to the slightest problem, very much appreciated!
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L
Rating: 5 out of 5
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P
Rating: 5 out of 5
Special relationship with the customer who listens to our expectations
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E
Rating: 5 out of 5
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N
Rating: 3 out of 5
Not yet served, to be seen on my next hike.
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A
Rating: 4 out of 5
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P
Rating: 5 out of 5
Choice, fast shipping, available and responsive
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M
Rating: 5 out of 5
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M
Rating: 5 out of 5
Plenty of choice, clear and pleasant interface, fast delivery
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C
Rating: 3 out of 5
Best before dates not respected in relation to my order
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Response from Freezedried & Co
Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co
T
Rating: 5 out of 5
Speed of shipment. The packaging. The price is a little too high!
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L
Rating: 5 out of 5
Fast shipping and responsive after-sales service.
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N
Rating: 5 out of 5
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M
Rating: 5 out of 5
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M
Rating: 5 out of 5
The speed of delivery The fact that the box was reused The choice of products
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V
Rating: 5 out of 5
Everything arrived on time.
J
Rating: 5 out of 5
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J
Rating: 5 out of 5
Very good
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K
Rating: 5 out of 5
serious , order followed , send on time
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G
Rating: 5 out of 5
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H
Rating: 5 out of 5
Clear website, easy ordering, fast delivery. Thank you
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L
Rating: 3 out of 5
hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
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Response from Freezedried & Co
Hello, we completely understand your disappointment! This can happen during transport, as sometimes delivery people are not very kind to packages. Our after-sales service will contact you to find a solution. We hope to see you again on our site and wish you a pleasant day. The Lyophilise & Co team
M
Rating: 5 out of 5
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G
Rating: 5 out of 5
Professional, quality and wide choice of products, availability, responsiveness, smile ;)
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C
Rating: 3 out of 5
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
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Response from Freezedried & Co
Good morning, we offer payment by credit card on our website. Unfortunately we currently have a problem with this payment method, our technical team is trying to solve it as soon as possible. Sorry for the inconvenience and thank you in advance for your understanding. Best regards, Elodie from Liofilizado.es
L
Rating: 5 out of 5
A very easy website to choose from and a very efficient service. I received my order quickly and correctly.
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G
Rating: 5 out of 5
Top!!!
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C
Rating: 5 out of 5
Perfect. Fast delivery. Best regards to Anna ;)
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A
Rating: 4 out of 5
Communication. Following the covid, our order took a very long time and there was no news.
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Response from Freezedried & Co
Hello, we're very sorry for the inconvenience. Unfortunately, due to the health crisis, we have had many orders and little information from our suppliers, who have also been very busy. We should have kept you more informed, however. In any case, thank you for your understanding. Sincerely yours, Elodie from Lyophilise.fr
J
Rating: 5 out of 5
A site with a wide selection of freeze-dried products at attractive prices, plus fast, efficient after-sales service. I highly recommend this site, which I've been using for several years! I wish I'd discovered it sooner.
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