Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 3, 4 and 5 stars

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H
Hugo L.
Rating: 4 out of 5
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Comprador Verificado
Rating: 4 out of 5
Easy ordering, smooth payment, quick shipping and delivery. Two of the products arrived with small dents in the packaging despite being protected with bubble wrap.
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Response from Freezedried & Co
Thank you very much for your comment, if you have any problem with damaged packaging you can contact us at this address: [email protected]. Sorry for the inconvenience, best regards. The Liofilizado.es team
T
Theo M.
Rating: 5 out of 5
following a purchase from 13/08/2020
CLEAR
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Guillaume R.
Rating: 5 out of 5
Fast, on-time delivery
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Carlos M.
Rating: 5 out of 5
Better than very good! Fast and efficient! Listening and good advice! I highly recommend both the equipment and the freeze-dried food! Very good indeed!
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Laurent R.
Rating: 5 out of 5
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Leila B.
Rating: 5 out of 5
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Claire M.
Rating: 5 out of 5
As usual, everything is perfect with Lyophilise. Cardboard, delivery and items are top notch. I highly recommend this site for its reliability, service and artists.
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Laurent R.
Rating: 5 out of 5
Good communication and fast delivery. An item was missing and they made a refund to speed up delivery (without charges despite the fact that after the refund the invoice did not reach the ceiling of the free parcel, a good attention (excuse my French).
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Henry T.
Rating: 5 out of 5
Good customer service Return by e-mail, Very fast delivery (2 days) parcel relay. Big choice of products Better: perhaps more choice of self-warming dishes, which are very practical, especially when it's forbidden to light fires in the forest for a hike lasting more than 12 hours.
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Henry T.
Rating: 5 out of 5
compliant product and fast delivery
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Manon B.
Rating: 5 out of 5
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Guillaume M.
Rating: 5 out of 5
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Theo R.
Rating: 5 out of 5
Due to an item not being in stock, receipt of my order was delayed. I wrote to them to make sure I'd receive my order on time, as my trekking trip was approaching. They did their best and I received my order two days early. Thank you very much.
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Jean D.
Rating: 5 out of 5
Nutritional quality of meals ideal for a full day's sport
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James T.
Rating: 5 out of 5
Very fast as always
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Theo D.
Rating: 5 out of 5
Very fast shipping, serious business.
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Maria M.
Rating: 5 out of 5
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Lucas R.
Rating: 5 out of 5
Well packed. Package received promptly.
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Theo B.
Rating: 5 out of 5
Perfect delivery time
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Guillaume P.
Rating: 5 out of 5
Great products, fast 24-hour shipping. What more could you ask for?
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Guillaume R.
Rating: 5 out of 5
Speed
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Pierre M.
Rating: 5 out of 5
Extremely fast shipping and delivery! Products as described. Great!
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Comprador Verificado
Rating: 5 out of 5
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Jean L.
Rating: 5 out of 5
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Camille L.
Rating: 5 out of 5
Perfect and fast
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Nicolas R.
Rating: 5 out of 5
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Charlotte T.
Rating: 5 out of 5
Ordered for a 2-day hike. Parcel sent very quickly, well prepared and protected. Products not yet tested but very satisfied
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Camille T.
Rating: 5 out of 5
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Julie R.
Rating: 3 out of 5
Hello, I have received 6 boxes, but there is no protection in the cardboard box: as a result, two boxes are damaged (dents). Does this affect the expiration date of the product? Otherwise impeccable.
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Response from Freezedried & Co
We apologize for the inconvenience. Our customer service department has contacted you. If they are only sunken, there will be no conservation problems. It is important to check that they are not pierced and that the dent is not in the joints. We will notify logistics of this incident so that it doesn't happen again. Thank you for your trust and loyalty. The Lyophilise & Co team
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Sophie T.
Rating: 5 out of 5
Fast delivery. Products with an expiry date of 3 years and even 5 years. I particularly like the Lyo brand
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Jean D.
Rating: 5 out of 5
Fast delivery and quality service
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Pierre P.
Rating: 5 out of 5
The friendly call to ask if the delay would bother me.
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Michel M.
Rating: 5 out of 5
Fast and very professional
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Pierre M.
Rating: 5 out of 5
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Marie D.
Rating: 5 out of 5
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Lucas R.
Rating: 5 out of 5
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Antoine P.
Rating: 5 out of 5
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Comprador Verificado
Rating: 5 out of 5
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Pierre M.
Rating: 5 out of 5
Fast and careful delivery. Site to recommend.
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