Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
The relay point refused the parcel and I had to travel 12 km to get it back.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
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Nicolas D.
Rating: 5 out of 5
following a purchase from 18/12/2019
Active response to emails. Solution proposal. Advice on alternative products. Efficient order management.
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Claire B.
Rating: 5 out of 5
following a purchase from 18/12/2019
Active response to emails. Solution proposal. Advice on alternative products. Efficient order management.
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Hugo R.
Rating: 4 out of 5
following a purchase from 17/12/2019
2nd nickel delivery
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Lucas M.
Rating: 4 out of 5
following a purchase from 17/12/2019
2nd nickel delivery
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Omar R.
Rating: 5 out of 5
following a purchase from 16/12/2019
Product, service and delivery times as described on the site. A perfect and complete site.
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Theo L.
Rating: 5 out of 5
following a purchase from 16/12/2019
Product, service and delivery times as described on the site. A perfect and complete site.
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Antoine D.
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect ,fast delivery ,packaging ok ,products not yet tested
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Pierre M.
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect ,fast delivery ,packaging ok ,products not yet tested
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Marie P.
Rating: 4 out of 5
following a purchase from 13/12/2019
Ration very good but my order is missing water purification tablets and it would be nice to add energy bars.
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Response from Freezedried & Co
Hello, the purification tablets normally come with the reheating kit. If that's not the case, can you get back to us by e-mail ([email protected]) with the batch number of the ration? We're thinking about a 2.0 ration for 2020, we'll take your opinion into account, thank you. Sincerely yours, Elodie from Team Lyo
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Laurent R.
Rating: 4 out of 5
following a purchase from 13/12/2019
Ration very good but my order is missing water purification tablets and it would be nice to add energy bars.
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Response from Freezedried & Co
Hello, the purification tablets normally come with the reheating kit. If that's not the case, can you get back to us by e-mail ([email protected]) with the batch number of the ration? We're thinking about a 2.0 ration for 2020, we'll take your opinion into account, thank you. Sincerely yours, Elodie from Team Lyo
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Miguel R.
Rating: 5 out of 5
following a purchase from 13/12/2019
Usually it's quick and trouble-free. This time, even though there was a delivery problem, the customer service team helped to resolve it and didn't give up on me. 5/5. I'll order again.
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Olivia S.
Rating: 5 out of 5
following a purchase from 13/12/2019
Usually it's quick and trouble-free. This time, even though there was a delivery problem, the customer service team helped to resolve it and didn't give up on me. 5/5. I will order again.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 13/12/2019
I had a problem with the delivery and liofilizado.es solved the problem,,,they were very kind,,,,thank you.
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Guillaume R.
Rating: 5 out of 5
following a purchase from 13/12/2019
efficient, fast, quality
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Carlos R.
Rating: 5 out of 5
following a purchase from 13/12/2019
efficient, fast, quality
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Comprador verificado
Rating: 5 out of 5
following a purchase from 12/12/2019
Everything very good, very fast shipping. I will buy again.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 12/12/2019
The order was left at another address .....
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Response from Freezedried & Co
Good morning, sorry for the inconvenience, did you get your order back? Do not hesitate to contact us if you have any problem with the delivery ([email protected]). Thank you very much for your understanding, best regards. Elodie from the Lio team.
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Nicolas T.
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good
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Fatima M.
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good
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Charlotte R.
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good
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Elise R.
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good
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Theo D.
Rating: 5 out of 5
following a purchase from 11/12/2019
Extremely fast delivery, much appreciated, and great products. I recommend
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Emily J.
Rating: 5 out of 5
following a purchase from 11/12/2019
Extremely fast delivery, much appreciated, and great products. I recommend
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Lucie T.
Rating: 5 out of 5
following a purchase from 11/12/2019
The quality of the freeze-dried products is uneven, with some very good and some not so good, but there is a huge choice, so this site is a must for this type of product.
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Guillaume T.
Rating: 5 out of 5
following a purchase from 11/12/2019
The quality of the freeze-dried products is uneven, with some very good and some not so good, but there is a huge choice, so this site is a must for this type of product.
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Hugo B.
Rating: 5 out of 5
following a purchase from 11/12/2019
Perfect
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Ava J.
Rating: 5 out of 5
following a purchase from 11/12/2019
Perfect
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Charlotte D.
Rating: 5 out of 5
following a purchase from 10/12/2019
Received promptly and very well packaged.
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Elise R.
Rating: 5 out of 5
following a purchase from 10/12/2019
Received promptly and very well packaged.
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Comprador verificado
Rating: 5 out of 5
following a purchase from 10/12/2019
Very good
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Nicolas M.
Rating: 3 out of 5
following a purchase from 09/12/2019
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
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Response from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
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Claire M.
Rating: 3 out of 5
following a purchase from 09/12/2019
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
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Response from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
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Theo D.
Rating: 5 out of 5
following a purchase from 09/12/2019
Ras
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Julie D.
Rating: 5 out of 5
following a purchase from 09/12/2019
Ras
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Nicolas M.
Rating: 4 out of 5
following a purchase from 09/12/2019
Very good purchase, fast delivery in relay point. nothing to complain about.
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Charlotte B.
Rating: 4 out of 5
following a purchase from 09/12/2019
Very good purchase, fast delivery in relay point. nothing to complain about.
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Marie R.
Rating: 5 out of 5
following a purchase from 09/12/2019
it would be nice to set up a loyalty card
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Response from Freezedried & Co
Hello, thank you for your feedback. We are currently discussing the subject - coming in 2020 ;-)
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Marie P.
Rating: 5 out of 5
following a purchase from 09/12/2019
it would be nice to set up a loyalty card
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Response from Freezedried & Co
Hello, thank you for your feedback. We are currently discussing the subject - coming in 2020 ;-)
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Omar B.
Rating: 5 out of 5
following a purchase from 08/12/2019
Always with impeccable follow-up and special attention given to each order, much appreciated. In short, human relationships exist, and there are people on both sides of the computer... Very rare and precious these days. Thank you very much. Stay this way
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