Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 3, 4 and 5 stars

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L
Laurent T.
Rating: 4 out of 5
following a purchase from 14/11/2019
Hello, there's no home delivery. What happens if you order a volume equivalent to 3 months' worth of products? Is there a measuring cup supplied with the boxes?
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Response from Freezedried & Co
Thank you for your feedback. To choose home delivery, select "Colissimo 48H à l'adresse de votre choix" which is below the Chrono and Colissimo point relais carriers. At the moment, we don't have a dispenser to measure the required quantity of water delivered with the boxes. But we're thinking about integrating them into our various packs. Sébastien
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Antonio M.
Rating: 4 out of 5
following a purchase from 14/11/2019
Hello, there's no home delivery. What happens if you order a volume equivalent to 3 months' worth of products? Is there a measuring cup supplied with the boxes?
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Response from Freezedried & Co
Thank you for your feedback. To choose home delivery, select "Colissimo 48H à l'adresse de votre choix" which is below the Chrono and Colissimo point relais carriers. At the moment, we don't have a dispenser to measure the required quantity of water delivered with the boxes. But we're thinking about integrating them into our various packs. Sébastien
L
Laurent R.
Rating: 5 out of 5
following a purchase from 13/11/2019
Everything went well. All that's left is to taste it.
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Jean R.
Rating: 5 out of 5
following a purchase from 13/11/2019
Everything went well. All that's left is to taste it.
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Amina E.
Rating: 5 out of 5
following a purchase from 12/11/2019
Very fast delivery and responsive service Thank you very much.
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Antoine D.
Rating: 5 out of 5
following a purchase from 12/11/2019
Very fast delivery and responsive service Thank you very much.
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Anais M.
Rating: 5 out of 5
following a purchase from 12/11/2019
Fast delivery
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Jean D.
Rating: 5 out of 5
following a purchase from 12/11/2019
Fast delivery
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Ava J.
Rating: 5 out of 5
following a purchase from 11/11/2019
fast remains only to taste
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James S.
Rating: 5 out of 5
following a purchase from 11/11/2019
fast remains only to taste
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Theo L.
Rating: 5 out of 5
following a purchase from 11/11/2019
Lyophilises&co and its team, an essential partner for my hikes
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Theo R.
Rating: 5 out of 5
following a purchase from 11/11/2019
Lyophilises&co and its team, an essential partner for my hikes
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Elise R.
Rating: 5 out of 5
following a purchase from 11/11/2019
Excellent personal customer contact.
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Nicolas D.
Rating: 5 out of 5
following a purchase from 11/11/2019
Excellent personal customer contact.
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Samir B.
Rating: 5 out of 5
following a purchase from 11/11/2019
All is well.
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Marie M.
Rating: 5 out of 5
following a purchase from 11/11/2019
All is well.
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Theo M.
Rating: 5 out of 5
following a purchase from 10/11/2019
There are never any nasty surprises, the order always arrives quickly, well packed and impeccable.
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Nicolas P.
Rating: 5 out of 5
following a purchase from 10/11/2019
There are never any nasty surprises, the order always arrives quickly, well packed and impeccable.
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A
Antoine D.
Rating: 3 out of 5
following a purchase from 09/11/2019
Too big
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Response from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
A
Antonio R.
Rating: 3 out of 5
following a purchase from 09/11/2019
Too big
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Response from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
L
Laurent D.
Rating: 5 out of 5
following a purchase from 08/11/2019
very good product
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Pierre M.
Rating: 5 out of 5
following a purchase from 08/11/2019
very good product
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Marie D.
Rating: 5 out of 5
following a purchase from 08/11/2019
Very good product and delivery
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M
Manon M.
Rating: 5 out of 5
following a purchase from 08/11/2019
Very good product and delivery
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Hugo T.
Rating: 5 out of 5
following a purchase from 08/11/2019
Quick thanks
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Charlotte D.
Rating: 5 out of 5
following a purchase from 08/11/2019
Quick thanks
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Omar M.
Rating: 5 out of 5
following a purchase from 07/11/2019
The products I bought are very well designed and the team is very good at advising me on the products they offer. I personally recommend the site.
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Lucia L.
Rating: 5 out of 5
following a purchase from 07/11/2019
The products I bought are very well designed and the team is very good at advising me on the products they offer. I personally recommend the site.
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Isabella A.
Rating: 4 out of 5
following a purchase from 07/11/2019
Just what I expected
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Jean D.
Rating: 4 out of 5
following a purchase from 07/11/2019
Just what I expected
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M
Mehdi B.
Rating: 5 out of 5
following a purchase from 06/11/2019
Unpleasant relay point
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Response from Freezedried & Co
Hello, thank you for your feedback. We will pass on this information to our carrier. Unfortunately, it's difficult to anticipate people's moods/characters :-( Kind regards, Elodie from Team Lyo.
H
Henry J.
Rating: 5 out of 5
following a purchase from 06/11/2019
Unpleasant relay point
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Response from Freezedried & Co
Hello, thank you for your feedback. We will pass on this information to our carrier. Unfortunately, it's difficult to anticipate people's moods/characters :-( Kind regards, Elodie from Team Lyo.
C
Claire D.
Rating: 5 out of 5
following a purchase from 06/11/2019
Very good
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Nicolas B.
Rating: 5 out of 5
following a purchase from 06/11/2019
Very good
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Camille M.
Rating: 4 out of 5
following a purchase from 05/11/2019
bof
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Response from Freezedried & Co
Hello, could you tell us what you didn't like about your order? This will help us to improve. Thank you in advance for your feedback. Sébastien from the Lyo team
S
Sophie P.
Rating: 4 out of 5
following a purchase from 05/11/2019
bof
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Response from Freezedried & Co
Hello, could you tell us what you didn't like about your order? This will help us to improve. Thank you in advance for your feedback. Sébastien from the Lyo team
C
Claire R.
Rating: 5 out of 5
following a purchase from 05/11/2019
Super fast
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Sophie D.
Rating: 5 out of 5
following a purchase from 05/11/2019
Super fast
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Marie T.
Rating: 5 out of 5
following a purchase from 05/11/2019
Very fast delivery
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Nicolas R.
Rating: 5 out of 5
following a purchase from 05/11/2019
Very fast delivery
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