Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
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Response from Freezedried & Co
Thank you for your feedback! Indeed, some dishes are lighter or more compact, as they are designed for specific energy needs or are less energy-consuming. Don't hesitate to contact us if you need recommendations tailored to your appetite or activity – we are here for that 😊
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Cesáreo Martín O.
Rating: 3 out of 5
following a purchase from 27/03/2025
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We regret that your experience has been only partially satisfactory. If you have any suggestions or if something did not meet your expectations, please feel free to share it with us. We are here to listen to you and improve.
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Miguel L.
Rating: 3 out of 5
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
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Response from Freezedried & Co
We apologize for any inconvenience caused by your delivery. During transport, some parcels may be mishandled, this being beyond our control. That said, we are passing on the information to our logistics colleagues. We have also just contacted you by e-mail to return the damaged goods. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty ;)
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Theo P.
Rating: 3 out of 5
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
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Response from Freezedried & Co
Thank you for taking the time to share your experience with us. We sincerely apologize for this incident. This type of inconvenience does not reflect the quality standards we wish to offer our customers. We are doing everything in our power to prevent this from happening again and will report this incident to our quality department and our supplier. Please do not hesitate to contact us directly by e-mail at [email protected] so that together we can find the best solution.
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Michel M.
Rating: 3 out of 5
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
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Response from Freezedried & Co
Thank you for sharing your feedback. We're sorry to hear that your mobile browsing experience wasn't optimal. We are continually working to improve our site, and your feedback is invaluable in helping us identify areas for improvement. Regarding delivery charges, we understand that this can be a hindrance. Unlike platforms like Amazon, we are an independent company, specializing in a range of technical and quality products, with a personalized service. These fees reflect our efforts to guarantee fast and secure delivery, while supporting sustainable and fair logistics. We hope that the quality of our products and services will meet your expectations. If you have any questions or suggestions, please do not hesitate to contact us. We will be delighted to help you. The Lyophilise & Co team
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Jean D.
Rating: 3 out of 5
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Laurent D.
Rating: 3 out of 5
I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
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Response from Freezedried & Co
Hello, we're sorry if our answer didn't bring you complete satisfaction. Our customer service will contact you immediately.
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Jean D.
Rating: 3 out of 5
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
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Response from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
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Lucie T.
Rating: 3 out of 5
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
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Response from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
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Manon B.
Rating: 3 out of 5
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
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Response from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Nicolas P.
Rating: 3 out of 5
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that these dishes did not meet your expectations. The perceived taste may vary depending on the ingredients used, and we will pass on your feedback to the relevant brand. Please do not hesitate to contact us for recommendations better suited to your tastes. Sincerely yours, Team Lyo
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Lucas R.
Rating: 3 out of 5
Product navigation and sorting are not necessarily logical
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Response from Freezedried & Co
Thank you for your feedback. We understand your comment about navigation and product classification. Following a cyber attack, we had to completely redesign our site in less than 1 week. We are still working on a number of improvements, particularly in terms of ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Karim B.
Rating: 3 out of 5
Long delivery times and not necessarily followed up all the time
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are beyond our control, but we do our best to ship quickly. Please do not hesitate to contact our customer service department by phone 02 97 87 23 73 or by e-mail [email protected] so that we can help you. The Lyo Team
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Guillaume D.
Rating: 3 out of 5
Delayed orders not able to test them before thank you before department
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
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Camille L.
Rating: 3 out of 5
An article was missing
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Our customer service department will contact you immediately by email to resolve the problem. Thank you for your understanding. Team Lyo
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Hugo L.
Rating: 3 out of 5
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
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Response from Freezedried & Co
Thank you for taking the time to leave us a review. We understand that our prices may seem high. Please take a look at our selection of low-priced products: https://www.lyophilise.fr/petits-prix-lyophilises-c-5316 . The Lyo team
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Carlos F.
Rating: 3 out of 5
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
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Response from Freezedried & Co
Thank you very much for your feedback! As we mentioned, the color is defined by our supplier. We have already initiated your refund, so everything is in progress. Please let us know if you have any further questions. The Lyo Team
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Laurent R.
Rating: 3 out of 5
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
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Response from Freezedried & Co
Thanks for your opinion! The vast majority of brands have added a graduation system to the inside or outside of their packaging to facilitate dosing in the middle of an adventure. We'll pass this information on to the manufacturer. Tip: you can rehydrate your meal in several stages to avoid overwatering. You can cover the first time, stir and wait, then add more water if necessary :) Team Lyo
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Comprador verificado
Rating: 3 out of 5
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
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Response from Freezedried & Co
Hello, thank you for your message. Your order has been shipped on time by our logistics department. Sometimes there can be delivery problems with the transport company SEUR Spain, for which we apologize. My colleagues will contact you today to find a solution. Have a nice day.
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Camille D.
Rating: 3 out of 5
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
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Response from Freezedried & Co
Hello, we apologize for this, due to a move in our logistics department and a peak in activity, we have been delayed in shipping orders. We hope you were able to get your parcel on time all the same. The Lyo Team
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Manon T.
Rating: 3 out of 5
Order reception deadline
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Response from Freezedried & Co
Hello, following the move of our logistics department, we've been delayed in the dispatch of parcels. We apologize for this, but we're in the process of catching up. Have a nice day!
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Jean D.
Rating: 3 out of 5
wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the dispatch of orders. We apologize for this delay. Please do not hesitate to contact us by e-mail or by phone with your next order if you need your parcel more quickly. The Lyo Team
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Julie D.
Rating: 3 out of 5
Preparation and delivery time too long.
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Response from Freezedried & Co
Hello, Thank you for your order. Due to a peak in activity, we are experiencing a slight delay in the dispatch of orders. If yours is urgent, please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] so that we can dispatch it more quickly. The Lyo team wishes you a good day!
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Laurent R.
Rating: 3 out of 5
Order received yesterday. Made for survival bag. Disappointed to see a Gourmiz coconut cereal bar expired on 7/25/23. Especially with large order. I don't see how I can put it in a survival bag .
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Response from Freezedried & Co
Thank you for your order. We apologize for the storage date problem, our customer service will contact you to see with you what to do to solve this problem. Have a nice day from the Lyo team.
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Verified buyer
Rating: 3 out of 5
FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.
Response from Freezedried & Co
Hello, Thank you for your feedback. We've taken your feedback on the filters into account. For your order, we apologise for these problems. Having recently moved our logistics department, we're experiencing some problems but we're working on resolving them. The whole team wishes you a good day!
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Claire D.
Rating: 3 out of 5
Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.
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Response from Freezedried & Co
Thank you for your comment, we have taken your feedback into account. Concerning the delivery time, we have shipped your parcel on time. Unfortunately, the carrier encountered a delivery problem which delayed the delivery time. We apologize for the inconvenience. Concerning the weight of the cakes, this is a small local artisanal caterer and production can vary. We'll be updating the information on the site and taking care with future deliveries. And finally, for the Voyager bags, this is quite normal. Don't worry, this is their manufacturing process. Thank you for your understanding, and happy testing!
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Comprador verificado
Rating: 3 out of 5
The delivery of the order was fast, the products were well wrapped and in good condition, we haven't tried them yet. Freeze-dried products are quite expensive. It would be nice if they offered some discount , some product offer or put free shipping. Otherwise very good.
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Response from Freezedried & Co
Hello, thank you for your message. Currently there are destocking offers before the move from our company. You can find all available discounts here: https://www.liofilizado.es/desalmacenaje-c-3563 :) We hope it works for you. Have a nice day.
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Antoine T.
Rating: 3 out of 5
Plenty of choice of dishes, very good. The sachets are not cheap, but the rations are well proportioned and easy to prepare. On the other hand, there is no delivery tracking and delivery times are long. You really need to plan ahead. A link to keep you up to date on the progress of the preparation of the parcel and its state of acceptance would not be a bad thing.
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Response from Freezedried & Co
Hello, Sorry for the inconvenience. Your order was on hold due to a product shortage (the information is noted at the time of your purchase). Normally, we contact our customers to let them know when items are unavailable. Unfortunately, we were unable to do so due to order flow. The item is now available, and your parcel will leave tomorrow. You will receive a confirmation e-mail with the tracking number. Thank you for your understanding. Elodie from Team Lyo
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Henry B.
Rating: 3 out of 5
It says free delivery and at the time of payment there was a 6 euro charge.
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Response from Freezedried & Co
Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team
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Hugo R.
Rating: 3 out of 5
Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.
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Response from Freezedried & Co
Thank you for your feedback. My colleagues contacted you by e-mail the day after (March 2) your order (March 1) to warn you of a shortage on a soup. Perhaps it's in your spam folder? Our customer service department will contact you by phone to check on your order. Thank you for your understanding. The Lyo team
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Pierre R.
Rating: 3 out of 5
Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.
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Response from Freezedried & Co
Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team
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Elise D.
Rating: 3 out of 5
choice of delivery points too limited
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Response from Freezedried & Co
Thank you for your feedback. We've counted around twenty relay points in your city district. Were these points suggested to you when you placed your order? We did the test on our side and they appear. We'll be happy to help if you need any further assistance. The Lyo team
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Antonio G.
Rating: 3 out of 5
description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to our web service. We wish you a nice day. The Lyo Team
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Verified buyer
Rating: 3 out of 5
The items I want to order are always low in stock or not in stock at all
Response from Freezedried & Co
Thank you for your feedback. Do not hesitate to contact us at [email protected], perhaps we can advise you on alternative solutions :) We wish you a nice day. The freeze dried and co team
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Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
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Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
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Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
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Michel T.
Rating: 3 out of 5
Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.
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Response from Freezedried & Co
Hello, your parcel was prepared the day after your order (ordered on 02/08, picked up by the carrier on 03/08). You then chose a 48h delivery with Colissimo. Unfortunately delivery was delayed and the parcel was delivered on 06/08. Sorry for the delay. For all urgent orders, please choose a 24h delivery or contact us in advance. Thank you in advance for your understanding. Sincerely yours, the Lyo team
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Comprador verificado
Rating: 3 out of 5
None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.
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Response from Freezedried & Co
Thank you very much for your loyalty and feedback on our services. Your orders have been shipped quickly by our logistics department. Unfortunately, delivery times may vary depending on the carrier - for Spain the delivery time is between 3 to 5 working days. If your order is urgent, you can contact us to change to a faster carrier. Thank you for your understanding, best regards. The Lio team
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