Customer reviews of Freezedried & Co

They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.

The order takes a long time

The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).

Lots of references Lots of leftovers

Package opened and torn, goods in good condition.

I encountered problems when ordering (error message) but responsive customer service. Product diversity could be improved, especially since several products are sold out. I found little competition. I would probably have gone to decat but products sold out.

A product that was not in stock was exchanged for another of lesser value, without my having had the opportunity to choose, and I didn't notice the difference in value.

All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.

The Chronopost delivery of my order number 114036 arrived at another collection point far from the one requested. I can't pick it up. Can it be repatriated to St Genis Laval or Oullins? Thank you

I paid 14 euros for a small package and I think it is very expensive.

Fast delivery. Unfortunately, the pack was punctured and opened.

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Almost everything I needed was out of stock and I find the prices quite high. Otherwise it's not bad :)

A lot of products are missing, I've been waiting a week for my order because I'm missing a product that was marked available.

Small packaging too expensive for non-organic

I placed 2 orders, one delivered within 48 hours and on the site my orders are still waiting to be sent. That's it for the 3 stars, otherwise the site is very good.

Products are shipped quickly, but many are out of stock.

there are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.

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Good value for money, but it's still an army-style ration box from the end of the last century. Fortunately, today's products are of better quality.

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I like the store for its variety of products, fast shipping and reasonable prices, especially with regard to shipping costs. I received the goods for this order on time, but the four cans of freeze-dried product were damaged, two of them with significant bumps and deformations. These damages could hardly have been caused by the transport, as the can of freeze-dried product was damaged.

I was disappointed by the packaging, in fact I ordered cookies that arrived all broken. Too bad they weren't packaged better.

Delivery in 48h announced Order made on 24 July Package received on 02 August. Good products otherwise very good quality

Hello The wait for my colissimo seemed too long. I was supposed to wait 24 hours and we waited 48 hours before receiving it.

The dishes are not particularly succulent. The lemon dessert is far too sweet (although I'm a big fan of sugar). The chocolate mousse is good, but should be called a chocolate dessert, as in my opinion it's not a mousse. In short, the quality/price ratio is not entirely satisfactory.

Survival gear and impeccable delivery time - nothing to say. On the other hand, I was very disappointed by the little solar-powered, dynamo-charged survival radio... the same radio is 20 euros cheaper on Pearl. As for the quality of the item, it's mediocre (antenna too short range, picks up almost no stations, rather mediocre sound, not to mention the fact that there's no automatic station search... everything's manual and the joysticks/search wheels are hyper-sensitive... frankly, I'm disappointed with this item, which I'd rate 2/5. They need to improve the antenna, sound quality, add an automatic search option and ideally add at least one USB port. Too disappointed with this item given its high price (50 at Lyophilise and 30 at Pearl) and above all its poor operating quality.

I received an order (invoice 88695, customer 1163397) When I put water in the mx3 aligot bag, I noticed water leaking from the bottom (see attached photos). Please note that I am testing a few dishes, so the bag came out of the parcel post to be used directly in the kitchen. The percage was therefore in the parcel. Thank you for your feedback on this subject.

A little expensive for recipes that aren't all calorie-dense. Otherwise, the taste is very good.

Lots of choice on products, but unfortunately a product ordered that was not in stock was replaced by a product from the same range but without taking the customer's opinion into account.

Unfortunately, my chili con carne had a hole in it, so I had to put it in the garbage can and clean up the sauce on all the others...

We liked the minced meat and the concept is great. On the other hand, the beef rice was much too salty, but we know that salt is necessary for preservation...

Too much salt, I had to throw away half a meat dish

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We find that the dishes always taste the same.

Thanks to the trustedshop guarantee I got my money back, as I didn't get my order, a pity really.... I think that in this aspect the shipping issue should be improved, as I find the store very interesting and I would like to be able to place orders later. If they do not improve this I will have to look for another store that guarantees me the same products and a perfect shipment to my country.

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We bought this product from you, but the food is lukewarm after 4 hours. Under the lid of the thermo, there is no seal at the base, as we don't have one.