Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
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Camille R.
Rating: 3 out of 5
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
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Response from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
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Jean M.
Rating: 3 out of 5
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Anais D.
Rating: 3 out of 5
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Antoine L.
Rating: 3 out of 5
Fast and careful delivery, products arrived well, but the freeze-dried meal pack costs more than if you buy it separately, and not just a little. I hadn't paid much attention to that and I'm very disappointed.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry for your disappointment. The 7-day pack is more expensive because of its packaging, which allows for better preservation. We apply the manufacturer's recommended price, but we are checking with the manufacturer to better understand the reason for this difference. We'll get back to you shortly by e-mail. Thank you for your understanding. Elodie from the Lyophilise & Co. team.
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Miguel R.
Rating: 3 out of 5
delivery problem / chrono post delivered in 7 days: problem reported but no response ...
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Response from Freezedried & Co
Hello, thank you for your feedback. We sent you feedback on October 14 and 16, but perhaps our emails fell into your spam folder. Could you please check? If you wish, you can contact us directly by phone on 02 97 87 23 73. The Lyophilise & Co. team
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Comprador verificado
Rating: 3 out of 5
A little late
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Response from Freezedried & Co
Sorry for the inconvenience, your order has been shipped quickly by our service. However, the transit to the Canary Islands may vary and take time with customs. Thank you for your understanding, best regards. The Lyophilized team
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Lucie T.
Rating: 3 out of 5
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Julie R.
Rating: 3 out of 5
Hello, I have received 6 boxes, but there is no protection in the cardboard box: as a result, two boxes are damaged (dents). Does this affect the expiration date of the product? Otherwise impeccable.
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Response from Freezedried & Co
We apologize for the inconvenience. Our customer service department has contacted you. If they are only sunken, there will be no conservation problems. It is important to check that they are not pierced and that the dent is not in the joints. We will notify logistics of this incident so that it doesn't happen again. Thank you for your trust and loyalty. The Lyophilise & Co team
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Theo L.
Rating: 3 out of 5
bjr, first experience with L&Co, which gives me an impression of competence and friendliness. I haven't tried the freeze-dried dishes yet... but for me, who's used to using Yuka, that was a bit scary... To be continued!
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Response from Freezedried & Co
Hello, thank you very much for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another. So don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes, such as Summit to Eat, Tactical Foodpack or LyoFood to name but a few. Happy adventures to you! The Lyophilise & Co team
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Comprador verificado
Rating: 3 out of 5
They have many very good products that are not available on other specialized sites. The payment on the website did not work because of some system error; I had to pay by bank transfer. I am a vegetarian and by mistake (I guess) they substituted one of the products that on the invoice was fine for a meal with pork....
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Response from Freezedried & Co
Good morning, we are sorry for the problems encountered. For the payment by bank transfer there was a problem on our spanish website and for the pork we can send you back the missing dish or refund you if you prefer. The problem is solved for online payment by credit card. We apologize for the inconvenience. Oriane from Freeze Dried & Co
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Nicolas R.
Rating: 3 out of 5
Not yet served, to be seen on my next hike.
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Camille L.
Rating: 3 out of 5
Best before dates not respected in relation to my order
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Response from Freezedried & Co
Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co
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Lucie T.
Rating: 3 out of 5
hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
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Response from Freezedried & Co
Hello, we completely understand your disappointment! This can happen during transport, as sometimes delivery people are not very kind to packages. Our after-sales service will contact you to find a solution. We hope to see you again on our site and wish you a pleasant day. The Lyophilise & Co team
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Comprador verificado
Rating: 3 out of 5
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
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Response from Freezedried & Co
Good morning, we offer payment by credit card on our website. Unfortunately we currently have a problem with this payment method, our technical team is trying to solve it as soon as possible. Sorry for the inconvenience and thank you in advance for your understanding. Best regards, Elodie from Liofilizado.es
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Comprador verificado
Rating: 3 out of 5
Quality of food.
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Hugo M.
Rating: 3 out of 5
The choice
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Manon D.
Rating: 3 out of 5
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
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Response from Freezedried & Co
Hello, thank you for your comment. Your order contained out-of-stock products, clearly indicated on our site, which explains the delay. Concerning the shipping costs, following your call, we have opted for express delivery and will cover the difference in cost. As far as discounts are concerned, we offer discounted products in the "Promotions" section of our site. If you need any advice or assistance with your next order, please do not hesitate to contact us. We thank you for your confidence :)
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Manon R.
Rating: 3 out of 5
following a purchase from 17/02/2020
When I placed my order, I was told that it would be delivered to a collection point at the Herblay train station, but I had to go elsewhere. It doesn't make me want to do it again
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Response from Freezedried & Co
Hello, your parcel was not delivered to the original relay point. We apologize for the inconvenience. We will contact our carrier and reimburse the shipping costs (4.95 euros) to your card. Thank you for your understanding. Elodie from Team Lyo.
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Anais T.
Rating: 3 out of 5
following a purchase from 11/02/2020
The delivery man left the parcel in front of my door, he didn't try to leave it with one of my neighbors. You employ people who don't give a damn. Please pass the message on to the carrier. Thank you very much.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, indeed it is not normal, we will pass on the information to our carrier. As a result, we will refund the shipping costs. Thank you in advance for your understanding. Sébastien from the Lyo team
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Antonio G.
Rating: 3 out of 5
following a purchase from 09/01/2020
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
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Response from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It is indeed confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
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Camille R.
Rating: 3 out of 5
following a purchase from 09/01/2020
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
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Response from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It's confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
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Manon R.
Rating: 3 out of 5
following a purchase from 18/12/2019
The relay point refused the parcel and I had to travel 12 km to get it back.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
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Miguel M.
Rating: 3 out of 5
following a purchase from 18/12/2019
The relay point refused the parcel and I had to travel 12 km to get it back.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
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Nicolas M.
Rating: 3 out of 5
following a purchase from 09/12/2019
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
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Response from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
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Claire M.
Rating: 3 out of 5
following a purchase from 09/12/2019
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
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Response from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
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Antoine D.
Rating: 3 out of 5
following a purchase from 09/11/2019
Too big
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Response from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
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Antonio R.
Rating: 3 out of 5
following a purchase from 09/11/2019
Too big
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Response from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
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Manon R.
Rating: 3 out of 5
following a purchase from 01/11/2019
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
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Response from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
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Lucas D.
Rating: 3 out of 5
following a purchase from 01/11/2019
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
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Response from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
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Theo D.
Rating: 3 out of 5
following a purchase from 18/09/2019
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
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Lucas L.
Rating: 3 out of 5
following a purchase from 18/09/2019
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
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Antoine R.
Rating: 3 out of 5
following a purchase from 14/09/2019
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
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Lucas B.
Rating: 3 out of 5
following a purchase from 14/09/2019
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
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Theo L.
Rating: 3 out of 5
following a purchase from 09/09/2019
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
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Nicolas L.
Rating: 3 out of 5
following a purchase from 09/09/2019
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
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Charlotte T.
Rating: 3 out of 5
following a purchase from 02/09/2019
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
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Response from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
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Carlos F.
Rating: 3 out of 5
following a purchase from 02/09/2019
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
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Response from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
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Jean T.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
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Theo M.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
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