The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
A
Anais D.
Rating: 3 out of 5
following a purchase from 21/08/2019
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.
A
Antoine R.
Rating: 3 out of 5
following a purchase from 21/08/2019
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
J
Jean D.
Rating: 3 out of 5
following a purchase from 07/07/2019
An email to inform that the package had arrived at the relay. .....ça can be done? Politeness thank you.
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Response from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
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Guillaume M.
Rating: 3 out of 5
following a purchase from 07/07/2019
An email to inform that the parcel had arrived at the relay. .....ça can be done? Politeness thank you.
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Response from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
T
Theo L.
Rating: 3 out of 5
following a purchase from 08/06/2019
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
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Response from Freezedried & Co
Hello, the dimensions of the chair are detailed in the article description. We understand that it can be difficult to visualize. If the chair is not to your liking, please return it to us and we will reimburse you within 48 hours (unless there is a defect). Thank you for your understanding, Elodie from Team Lyo
M
Michel D.
Rating: 3 out of 5
following a purchase from 08/06/2019
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
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Response from Freezedried & Co
Hello, the dimensions of the chair are detailed in the article data sheet. We understand that it can be difficult to visualize. If the chair does not suit you, please return it to us and we will refund you within 48 hours (unless there is a defect). Thank you for your understanding, Elodie from Team Lyo
K
Karim R.
Rating: 3 out of 5
following a purchase from 28/05/2019
Package well received.
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Antoine R.
Rating: 3 out of 5
following a purchase from 28/05/2019
Package well received.
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Camille R.
Rating: 3 out of 5
following a purchase from 09/05/2019
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
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Response from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
T
Theo M.
Rating: 3 out of 5
following a purchase from 09/05/2019
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
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Response from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
A
Antoine R.
Rating: 3 out of 5
following a purchase from 25/04/2019
The dish was very good but unfortunately the self-heating sachet didn't work.
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Response from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
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Pierre L.
Rating: 3 out of 5
following a purchase from 25/04/2019
The dish was very good but unfortunately the self-heating sachet didn't work.
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Response from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
P
Pierre R.
Rating: 3 out of 5
following a purchase from 16/04/2019
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly ;)
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Response from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
M
Mehdi R.
Rating: 3 out of 5
following a purchase from 16/04/2019
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly ;)
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Response from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
L
Laurent R.
Rating: 3 out of 5
following a purchase from 13/04/2019
RaS
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Elise M.
Rating: 3 out of 5
following a purchase from 13/04/2019
RaS
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