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B
Rating: 4 out of 5
Delivery conforms to the order
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
4 star reviews
Reset filtersD
Rating: 4 out of 5
These cookies are sweet, ideal for my survival bag
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B
Rating: 4 out of 5
Very good product, well filling after a good day of walking, I recommend
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B
Rating: 4 out of 5
Happy with the quality of the delivered products. However, one meal was punctured and the contents spilled in the box.
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Response from Freezedried & Co
We are glad that you like the quality of our products. We are sorry that one meal arrived punctured and that its contents spilled in the box... If needed, do not hesitate to send us a little email, we will look with you at what we can do!
G
Rating: 4 out of 5
Fast delivery time
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M
Rating: 4 out of 5
Everything was perfect, except for the sugar and salt, there was too much in each dish. Thank you. But don't worry, next time I will order vegetarian without salt or sugar. Thank you for thinking of athletes.
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W
Rating: 4 out of 5
👍
P
Rating: 4 out of 5
Fast delivery
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C
Rating: 4 out of 5
SUPER BAG
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J
Rating: 4 out of 5
Large number of products. It took a little longer to arrive than expected.
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Response from Freezedried & Co
Thank you for your comment. We are glad you liked the variety of our products.
We take note of your observation about the delivery time and will pass it on to our transport company to improve this aspect. Thank you for your trust.
We take note of your observation about the delivery time and will pass it on to our transport company to improve this aspect. Thank you for your trust.
A
Rating: 4 out of 5
No problem with the order.
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E
Rating: 4 out of 5
The perfect order and shipped on time. Not on time due to the shipping company. The order arrived very late and did not arrive in time for the crossing. Perhaps they should review the transport agencies.
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Response from Freezedried & Co
Thank you for your comment. We regret that the delivery deadline was not respected and we understand your disappointment.
We will pass your comment to our transport company to improve this aspect. Thank you for your trust.
We will pass your comment to our transport company to improve this aspect. Thank you for your trust.
E
Rating: 4 out of 5
Top
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T
Rating: 4 out of 5
Correct price, interesting package but lack of diversity
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Response from Freezedried & Co
Hello,
Thank you for your feedback.
We are a bit surprised by your response, as we strive to offer as varied all-inclusive packs as possible. Some recipes may be similar, but we try to diversify the brands, flavors, and types of dishes as much as possible.
Thank you for your feedback.
We are a bit surprised by your response, as we strive to offer as varied all-inclusive packs as possible. Some recipes may be similar, but we try to diversify the brands, flavors, and types of dishes as much as possible.
E
Rating: 4 out of 5
Product received quickly but the packaging did not protect the products (soft plastic packaging) no breakage but still limited when you know how packages are handled.
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Response from Freezedried & Co
Hello,
Thank you for your feedback, I am forwarding your comment to our logistics team so that this point can be verified. We try to protect packages as much as possible because we know that transport can sometimes be rough unfortunately :(
Thank you for your feedback, I am forwarding your comment to our logistics team so that this point can be verified. We try to protect packages as much as possible because we know that transport can sometimes be rough unfortunately :(
M
Rating: 4 out of 5
Good products. But I bought boxes of 40 portions of eggs and received boxes of 36 portions, which makes 24 portions less over 6 boxes and no news from customer service..
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Response from Freezedried & Co
Hello,
I am sorry for this difference in quantity as well as for the delay in response from our customer service. Our supplier changed the packaging without informing us, but the situation has since been rectified and our team has contacted you to find a solution.
We apologize for this lack of information and this processing delay, related to a period of high activity.
I am sorry for this difference in quantity as well as for the delay in response from our customer service. Our supplier changed the packaging without informing us, but the situation has since been rectified and our team has contacted you to find a solution.
We apologize for this lack of information and this processing delay, related to a period of high activity.
B
Rating: 4 out of 5
Equipment as described. But the packaging arrived damaged and the box of the stove was torn on both sides as if someone had tried to open it.
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Response from Freezedried & Co
Hello,
I am glad that the equipment is as described, despite the condition in which the packaging and the stove box arrived. This is not normal, I will pass your feedback to our team so that we can be even more vigilant about the protection and sealing of packages.
Thank you for your understanding.
I am glad that the equipment is as described, despite the condition in which the packaging and the stove box arrived. This is not normal, I will pass your feedback to our team so that we can be even more vigilant about the protection and sealing of packages.
Thank you for your understanding.
P
Rating: 4 out of 5
No issues. Fast shipping. Well-packaged parcel.
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P
Rating: 4 out of 5
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P
Rating: 4 out of 5
Quick to validate and deliver... Compliant and good products
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J
Rating: 4 out of 5
Very good service until the package was received. I need to taste now to get an idea of the quality of the dishes.
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V
Rating: 4 out of 5
Very good, well seasoned and very generous.
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O
Rating: 4 out of 5
Order processing, delivery and timing impeccable! The only downside was that one product was missing from the 20 ordered (1 bolognese sauce). Otherwise, very good products.
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Response from Freezedried & Co
Thank you for your feedback and your trust! We are delighted that the order and delivery met your satisfaction.
We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!
We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!
F
Rating: 4 out of 5
Everything very good and very correct, and the shipping very fast.
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A
Rating: 4 out of 5
Some boxes delivered with dents
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that some boxes arrived with dents. Despite the care taken in shipping, marks can sometimes appear during transport.
We hope to provide you with a better experience on your next order.
We hope to provide you with a better experience on your next order.
A
Rating: 4 out of 5
Fast delivery but the delivery site only gave me 2 days for pickup.
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D
Rating: 4 out of 5
perfect very good customer listening and responsiveness top bravo!
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Response from Freezedried & Co
A big thank you for your message! Your encouragements make us very happy and motivate us to continue to offer you the best possible service.
F
Rating: 4 out of 5
I find it unfortunate that prices are going crazy like this.
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Response from Freezedried & Co
Thank you for taking the time to share your opinion.
We take note of your comment, which helps us continue to improve our offer.
We take note of your comment, which helps us continue to improve our offer.
R
Rating: 4 out of 5
Very good bolognese pasta. Oatmeal with blueberries needs to be improved in terms of flavor.
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Response from Freezedried & Co
We are very happy that you liked the bolognese sauce. We took good note of your comment about the blueberry porridge, particularly regarding the flavor. Your opinion is very valuable and helps us improve our recipes.
A
Rating: 4 out of 5
Tastes good
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F
Rating: 4 out of 5
Top
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D
Rating: 4 out of 5
Quality products, orders processed and shipped quickly, customer service strives to respond to requests, quite satisfied overall
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I
Rating: 4 out of 5
Yes, effective whistles and not too expensive
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L
Rating: 4 out of 5
Overall, I am satisfied with the order, the only concern is that I am missing an item in the survival bag, upon receiving the package, the box was slightly torn on one side, so the missing item in my bag was not lost for everyone.
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Response from Freezedried & Co
Thank you for your feedback, we are glad that your order meets your expectations.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
M
Rating: 4 out of 5
Product OK but shipping such a small box in a carton, was it useful? Shipping by post in a cardboard envelope would have sufficed and I could have received it in my mailbox.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
R
Rating: 4 out of 5
Very satisfied with my purchase received with care I will very likely even surely recommend very soon.
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D
Rating: 4 out of 5
fast and efficient delivery nothing to complain about, good quality material overall for the filtering bottle, I just have some doubts about the filter because I really have to push hard to get water out, and it's not the flow rate shown in the videos.
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P
Rating: 4 out of 5
Quick, perfect
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J
Rating: 4 out of 5
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H
Rating: 4 out of 5
Practical, good, varied dishes
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