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E
Rating: 4 out of 5
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
4 star reviews
Reset filtersP
Rating: 4 out of 5
No issues. Fast shipping. Well-packaged parcel.
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P
Rating: 4 out of 5
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P
Rating: 4 out of 5
Quick to validate and deliver... Compliant and good products
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J
Rating: 4 out of 5
Very good service until the package was received. I need to taste now to get an idea of the quality of the dishes.
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V
Rating: 4 out of 5
Very good, well seasoned and very generous.
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O
Rating: 4 out of 5
Order processing, delivery and timing impeccable! The only downside was that one product was missing from the 20 ordered (1 bolognese sauce). Otherwise, very good products.
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Response from Freezedried & Co
Thank you for your feedback and your trust! We are delighted that the order and delivery met your satisfaction.
We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!
We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!
F
Rating: 4 out of 5
Everything very good and very correct, and the shipping very fast.
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A
Rating: 4 out of 5
Some boxes delivered with dents
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that some boxes arrived with dents. Despite the care taken in shipping, marks can sometimes appear during transport.
We hope to provide you with a better experience on your next order.
We hope to provide you with a better experience on your next order.
A
Rating: 4 out of 5
Fast delivery but the delivery site only gave me 2 days for pickup.
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D
Rating: 4 out of 5
perfect very good customer listening and responsiveness top bravo!
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Response from Freezedried & Co
A big thank you for your message! Your encouragements make us very happy and motivate us to continue to offer you the best possible service.
F
Rating: 4 out of 5
I find it unfortunate that prices are going crazy like this.
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Response from Freezedried & Co
Thank you for taking the time to share your opinion.
We take note of your comment, which helps us continue to improve our offer.
We take note of your comment, which helps us continue to improve our offer.
R
Rating: 4 out of 5
Very good bolognese pasta. Oatmeal with blueberries needs to be improved in terms of flavor.
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Response from Freezedried & Co
We are very happy that you liked the bolognese sauce. We took good note of your comment about the blueberry porridge, particularly regarding the flavor. Your opinion is very valuable and helps us improve our recipes.
A
Rating: 4 out of 5
Tastes good
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F
Rating: 4 out of 5
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D
Rating: 4 out of 5
Quality products, orders processed and shipped quickly, customer service strives to respond to requests, quite satisfied overall
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I
Rating: 4 out of 5
Yes, effective whistles and not too expensive
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L
Rating: 4 out of 5
Overall, I am satisfied with the order, the only concern is that I am missing an item in the survival bag, upon receiving the package, the box was slightly torn on one side, so the missing item in my bag was not lost for everyone.
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Response from Freezedried & Co
Thank you for your feedback, we are glad that your order meets your expectations.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
M
Rating: 4 out of 5
Product OK but shipping such a small box in a carton, was it useful? Shipping by post in a cardboard envelope would have sufficed and I could have received it in my mailbox.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
R
Rating: 4 out of 5
Very satisfied with my purchase received with care I will very likely even surely recommend very soon.
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D
Rating: 4 out of 5
fast and efficient delivery nothing to complain about, good quality material overall for the filtering bottle, I just have some doubts about the filter because I really have to push hard to get water out, and it's not the flow rate shown in the videos.
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P
Rating: 4 out of 5
Quick, perfect
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J
Rating: 4 out of 5
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H
Rating: 4 out of 5
Practical, good, varied dishes
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Y
Rating: 4 out of 5
Perfect!
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C
Rating: 4 out of 5
A good option for expeditioners with EC.
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J
Rating: 4 out of 5
Package conforms to the order. The rations are very good but the quantities are a bit tight after a day of hiking.
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E
Rating: 4 out of 5
satisfied
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F
Rating: 4 out of 5
Received my order well and quickly. Small downside, a sugar packet exploded in one of my 24-pack rations.
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J
Rating: 4 out of 5
Speed of delivery, perfect because I was hitting the road! Congratulations and good luck to you.
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D
Rating: 4 out of 5
Delivery made at home in perfect condition.
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F
Rating: 4 out of 5
Everything was correct except for the delivery location. I couldn't change the delivery place of the product when placing the order, as none appeared. When finalizing the purchase, it automatically changed the delivery location to my home to another one that was not mentioned anywhere. Fortunately, I was finally able to pick it up at this second location. Other than that, everything was perfect.
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Response from Freezedried & Co
Hello
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
D
Rating: 4 out of 5
All good? Correct packaging
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G
Rating: 4 out of 5
Generally good quality products, a bit high price, one bag was open losing its contents (unusable) unfortunately it spilled all over the package.
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Response from Freezedried & Co
Thank you for your review. We are sorry for this inconvenience during transport. Please do not hesitate to contact us so we can find a solution.
M
Rating: 4 out of 5
Very good products for my order of freeze-dried meals. The after-sales service is very responsive. Unfortunately, one product did not suit me and since the return shipping costs are at my expense, I find myself with a product that I will very likely not use since the shipping costs are the same as the product price, so I will keep it. It's a shame.
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Response from Freezedried & Co
Thank you for your feedback and for your opinion. We are delighted that the quality of the products and the responsiveness of our after-sales service have satisfied you. Regarding returns, the costs are indeed borne by the customer, as stated in our terms, but our team remains available for any questions. Thank you for your trust.
S
Rating: 4 out of 5
The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for this delivery delay and for the relay point chosen by the carrier, which we unfortunately do not always control. However, we take note of your remark. Thank you for your trust.
L
Rating: 4 out of 5
A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.
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S
Rating: 4 out of 5
The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.
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K
Rating: 4 out of 5
Not tasted yet, order arrived on time and a wide variety of dishes.
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F
Rating: 4 out of 5
Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.
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