Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Vast choice on the site, but far too frequent stock-outs.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking. Please do not hesitate to contact us directly to let us know which products you were looking for, we will undoubtedly be able to direct you to equivalent or higher quality products. It is also possible for you to create an alert on the product in shortage to be informed of its return on our online store. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Theo M.
Rating: 4 out of 5
Satisfied
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Jean D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel L.
Rating: 4 out of 5
Fast delivery, care for recycling and packaging
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Jean P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Verified buyer
Rating: 4 out of 5
Swift handling of error in point of delivery. I chose one at checkout, the order confirmation showed another and the tracking a third. Handled swiftly with no fuss.
Response from Freezedried & Co
Thank you for your trust! The Freezedried & Co team
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Antonio M.
Rating: 4 out of 5
The quality is correct, but as always a little too expensive...
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Response from Freezedried & Co
Thank you for your feedback. Please do not hesitate to consult our "Good Deals" section https://www.lyophilise.fr/bons-plans-c-3563. Many thanks for your confidence. The Lyo team
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Comprador verificado
Rating: 4 out of 5
I am a vegetarian, I find little variety. In addition, some items are out of stock.
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Response from Freezedried & Co
Thank you for your comment and sorry you had difficulties in finding vegetarian recipes. Here is a link that should help you for vegetarian freeze-dried meals with most of the references in stock: https://www.liofilizado.es/platos-liofilizados-vegetarianos-c-459 Thank you for your confidence, the team of Lyophilise & Co.
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Laurent D.
Rating: 4 out of 5
Prices a little below the market, choice of products, but too many out-of-stocks, resulting in a half-done order.
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Response from Freezedried & Co
Thank you for your feedback. We look forward to seeing you again. We are experiencing temporary stock-outs, due to various factors depending on the brand: Brexit, strong summer demand, difficulties in restocking raw materials for certain manufacturers. Please feel free to create dispos alerts for the products you are looking for to be notified of any returns, or to contact us directly if necessary. Thank you for your understanding. Sincerely yours, the Lyo team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
fast delivery and willing to listen if there is a problem .
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel P.
Rating: 4 out of 5
Good. Order and stock indication correspond to reality. Attractive prices. Professional team. Shipping took a little while, but other than that, TOP!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Hugo B.
Rating: 4 out of 5
Degressive lot would be a plus
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Response from Freezedried & Co
Thank you for your feedback and your confidence. The Compact Rations section allows you to order by the unit or by batch, with a sliding scale of charges for larger quantities. The Lyo team https://www.lyophilise.fr/rations-compactes-c-473
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Elise R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Antoine B.
Rating: 4 out of 5
The choice of products and customer service is top notch. I would have liked an e-mail to warn me of the waiting time due to lack of stock. I had to ask them myself why after 3 weeks my order had still not been dispatched. they explained to me that there was a restocking problem with their supplier and offered to send me my order partially, or to wait or to be reimbursed for the missing item. it was great, i would have given them 5/5 if they had contacted me earlier to let me know :)
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Response from Freezedried & Co
We're a small company, we want to do things right and we should have come back to you regarding your order. However, we are delighted that you were able to receive your products on time. The Lyophilise & Co team thanks you for your comment :)
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
Order received promptly and responsive after-sales service
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Response from Freezedried & Co
Thank you for your feedback. Sébastien from the Lyo team
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Sophia A.
Rating: 4 out of 5
Ration and nutritional intake are good, but the quality of the dishes is not particularly varied.
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Response from Freezedried & Co
Thank you for your feedback. Please let us know by email team[at]lyophilise.com what improvements you'd like to make to the products for future productions. Sincerely yours, Team Lyo
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Hugo D.
Rating: 4 out of 5
This is my first order and I haven't tested the filter on the gourd yet so it's hard to say. Fast shipping
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Response from Freezedried & Co
Thank you for your feedback! Please don't hesitate to come back to us if you have any questions or requests. :-) Sébastien from the Lyo team
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Pierre D.
Rating: 4 out of 5
Good quality products, sufficient and eco-friendly packaging (recycling), the only downside was the last-minute change to the delivery point.
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Response from Freezedried & Co
Many thanks for your feedback. :-) We'll see what happened with the carrier. Do not hesitate to come back to us by email or phone to give us more details. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Laurent D.
Rating: 4 out of 5
I liked the speed of shipment. On the other hand, the product had already been unpacked and the gift promised with the order was not present!
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Response from Freezedried & Co
Thank you for your feedback and comment! Looking at your order, indeed, you met almost all the conditions.... but you forgot to enter the code that allowed you to add this gift ;) Thank you for your understanding. The Lyo team
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Michel T.
Rating: 4 out of 5
I ordered freeze-dried products and received them 3 days later. Delivery on time, impeccable packaging. I have not yet tested the freeze-dried products.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
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Nicolas D.
Rating: 4 out of 5
There are lots of freeze-dried dishes to choose from. There used to be a "natural compositions" section or something like that. Because I avoid preparations with preservatives and other products. Also, you can't save a list of items you usually buy. Except for the order history, but you have to click on each product.
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Response from Freezedried & Co
Thank you for your feedback. At the end of this review, I've included a link to the 100% natural section for freeze-dried products and sports nutrition. With our brand new site, you can add a product to a list of favorites by clicking on the backpack on the product sheet you're interested in. This list can then be found in your personal space. Have you tried it? The Lyo team is at your disposal if you have any questions ;) Freeze-dried: https://www.lyophilise.fr/100-naturel-c-2709 Sports Nutrition: https://www.lyophilise.fr/100-naturel-c-2711
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Theo M.
Rating: 4 out of 5
quality product
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Julie P.
Rating: 4 out of 5
The eggs were average but the other 2 dishes were good.
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Response from Freezedried & Co
Thank you for your feedback! You can rate our products directly via a special email dedicated to product reviews. Scrambled eggs be damned ^^ . The Lyo team thanks you for taking the time to rate us. Have a nice day.
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Fatima M.
Rating: 4 out of 5
It's too early to say, as I haven't yet had a chance to taste the products. On the other hand, I find that there's a lot of plastic packaging for the quantity of food contained.
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Response from Freezedried & Co
Thank you for your feedback. Your comment probably relates to the fruit? If so, the brand does indeed use the same bags as for these recipes, no doubt for reasons of accounting for their machines but also for cost, as they are cheaper for large volumes (and conversely, there could be a knock-on effect on prices). That said, your comment is right on and we'll be sure to let them know. Thank you for your confidence and enjoy your wine. The Lyo team
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Manon B.
Rating: 4 out of 5
A wide variety of products and many vegetarian options.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Nicolas T.
Rating: 4 out of 5
On-time delivery, product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo M.
Rating: 4 out of 5
Quality products. Top-notch customer service: helpful, responsive, enterprising and very friendly! Thanks to the team
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Comprador verificado
Rating: 4 out of 5
Fast response times
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
Fast, efficient, no nasty surprises. I don't give them 5 stars because I think the lack of stock is a shame. Choices are unfortunately too limited because of this.
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Response from Freezedried & Co
Thank you for your feedback. We're not sure which product category you're disappointed with, but considering your order, we think it's freeze-dried :) We currently have just over 400 recipes and kits in stock but we could indeed have a few more...Due to brexit, we're experiencing supply delays on English brands, with strict customs controls impacting lead times as well as companies finding themselves in an administrative headache. Let's hope that, after a few cups of tea, things will soon be back to normal. In any case, thank you for your feedback, and we hope we've provided you with some information. The Lyo team
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Manon R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille T.
Rating: 4 out of 5
Hello, We ordered several meals of different brands that we have not yet used, except for one. Everything was well packaged with an invoice summarizing the order, and the box was open as it was picked up on the spot. When it came time to put the bags away, a bag of Aventure Food pasta, cheese and mushrooms was damaged by a: "cutter stroke"? We ate it quickly and it was good. Sincerely
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Response from Freezedried & Co
Hello, thank you for your feedback. The brand's recipes are presented flat in the box, so when you cut the tape (despite a warning from the brand), the bag on top is more likely to be cut. In any case, we should have noticed this when preparing your parcel. Our team will contact you to propose a compensatory solution. The Lyo team
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